Been here a few times and food quality is old. Just tried going to dine in at 9:30 for lemonade and it was closed (it’s supposed to be open till 10) went to drive through instead and nobody answered. We drove by the window and there was three people just standing around in there. Don’t recommend this Wendy’s.
Atmosphere: 1
Food: 1
Service: 1
Haylee Haugen
This location is always out of everything. Like always. All sodas, most sauces, no juice, no kids toys. Fries, always cold. Nuggets, always cold
Atmosphere: 1
Food: 1
Service: 2
Brandon THE GREAT DANE
This has now happened three separate times. We place a takeout order, and every time something is wrong when we get home. This is not an occasional mistake—it’s a pattern. The restaurant was not busy during these visits, and there was no visible reason for the repeated errors. Order accuracy is a basic expectation, especially when customers are paying full price and leaving with food to go. Needing to check every item before leaving should not be the standard. The service here is consistently poor, and at this point it reflects a management failure. When mistakes keep happening and nothing changes, it indicates a lack of training, supervision, and accountability. It also gives the impression that customer feedback is either ignored or not taken seriously. Overall, this location demonstrates low service standards and little attention to quality or customer experience.
Atmosphere: 1
Food: 2
Service: 1
Christopher
Actually one of the worst ran fast food locations in all of crestview. Every time I go there is something missing, the service is extremely slow, and the food is old stale and disgusting. if you value your money or your time don't spend either going to this location
Atmosphere: 1
Food: 1
Service: 1
Steven Moore
I asked for a spicy chicken, instead of telling me they didn't have it, they gave me a regular chicken sandwich as if the two are the same thing. If you didn't have spicy chicken, why didn't you tell me that? I would have ordered something else. This place is worthless and so are the employees. You don't just substitute someone's food without telling them. If you don't have what I ordered, tell me.
Atmosphere: 1
Food: 1
Service: 1
Shawn
Armani was cheerful and went above and beyond to make our family's visit perfect
Service: 5
Renardo Terrell
WIting at the drive thru right now. Been here 15 min with only m and another car. Ridiculous. Sorry service..just crazy to me..got food cold...not doing this again
Atmosphere: 2
Food: 2
Service: 1
Jon Barlow
Two orders. Everything in one bag. Everything cold. Out of Sprite and BBQ sauce.
Food: 2
Service: 3
C. Kevin Chilcutt (Charles)
If you like Wendy's you'll like the food here too. It's like any other Wendy's and they do a great job of getting it fresh and out quick. We had a problem in that the self-service soda dispenser was out of most everything. While the service was fast I believe the friendliness was a little bit subpar.
This is the worst experience I've ever had at a Wendy’s! What happened to the hot fresh juicy burgers?!? We stopped in at the North Crestview location and were very disappointed in the entire experience. The food wasn't fresh, the burgers were precooked! The staff not personable like how Wendy's used to be. We spent $20 for two double burgers, one order of fries and one soda. I had only water. Seems rather high to not get freshly cooked food! The fries weren't hot either. We won't go back to this location again. It sure isn't representative of what a great Wendy's burger used to be!
Fries placed on tray at counter way before burgers were done resulted in lukewarm fries. When the two burgers came up I asked which was which and the kid that JUST made them shrugged his shoulders and said "I don't know." The meat was not fresh and juicy. The cheese was solid on the meat and didn't melt. The meat was unappetizing. The restaurant wasn't clean nor appealing at all. We won't be visiting the North end Wendy's again.
Ray M.
I asked for a straw and she threw it at me lol.
Atmosphere: 5
Food: 5
Service: 1
April Wright
The lady taking our orders was very rude no eye contact whatsoever. Threw the bag at my daughter in law. We said thank you and she surely couldn't say it back no smile just very very rude.
Atmosphere: 4
Food: 4
Service: 1
Elena Hawkins
Thank you for going above and beyond tonight for our dinner!! Everyone was so nice and our food was perfect.
Atmosphere: 5
Food: 5
Service: 5
Kimberly Mathis
Actually got into a full blown confrontation with the fry guy because he wanted to act thug when I said something to his boss about the food being cold... He tried to intimidate me by standing up close to me and behind me as I was trying to speak to her I finally had to explain to him that I do believe in protecting oneself and he needed to remove himself from my personal space.. I will never go back in there again. I talked to the poor girl on duty and she was terrified of this kid. Shame on you Wendy's!!!
Been here a few times and food quality is old. Just tried going to dine in at 9:30 for lemonade and it was closed (it’s supposed to be open till 10) went to drive through instead and nobody answered. We drove by the window and there was three people just standing around in there. Don’t recommend this Wendy’s.
Atmosphere: 1
Food: 1
Service: 1
This location is always out of everything. Like always. All sodas, most sauces, no juice, no kids toys. Fries, always cold. Nuggets, always cold
Atmosphere: 1
Food: 1
Service: 2
This has now happened three separate times. We place a takeout order, and every time something is wrong when we get home. This is not an occasional mistake—it’s a pattern.
The restaurant was not busy during these visits, and there was no visible reason for the repeated errors. Order accuracy is a basic expectation, especially when customers are paying full price and leaving with food to go. Needing to check every item before leaving should not be the standard.
The service here is consistently poor, and at this point it reflects a management failure. When mistakes keep happening and nothing changes, it indicates a lack of training, supervision, and accountability. It also gives the impression that customer feedback is either ignored or not taken seriously.
Overall, this location demonstrates low service standards and little attention to quality or customer experience.
Atmosphere: 1
Food: 2
Service: 1
Actually one of the worst ran fast food locations in all of crestview. Every time I go there is something missing, the service is extremely slow, and the food is old stale and disgusting. if you value your money or your time don't spend either going to this location
Atmosphere: 1
Food: 1
Service: 1
I asked for a spicy chicken, instead of telling me they didn't have it, they gave me a regular chicken sandwich as if the two are the same thing. If you didn't have spicy chicken, why didn't you tell me that? I would have ordered something else. This place is worthless and so are the employees. You don't just substitute someone's food without telling them. If you don't have what I ordered, tell me.
Atmosphere: 1
Food: 1
Service: 1
Armani was cheerful and went above and beyond to make our family's visit perfect
Service: 5
WIting at the drive thru right now. Been here 15 min with only m and another car. Ridiculous. Sorry service..just crazy to me..got food cold...not doing this again
Atmosphere: 2
Food: 2
Service: 1
Two orders. Everything in one bag. Everything cold. Out of Sprite and BBQ sauce.
Food: 2
Service: 3
If you like Wendy's you'll like the food here too. It's like any other Wendy's and they do a great job of getting it fresh and out quick. We had a problem in that the self-service soda dispenser was out of most everything. While the service was fast I believe the friendliness was a little bit subpar.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Baconator, Double Stack, Wendy's Hot \u0026 Crispy Fries, Bacon Double Stack
This is the worst experience I've ever had at a Wendy’s! What happened to the hot fresh juicy burgers?!? We stopped in at the North Crestview location and were very disappointed in the entire experience. The food wasn't fresh, the burgers were precooked! The staff not personable like how Wendy's used to be.
We spent $20 for two double burgers, one order of fries and one soda. I had only water. Seems rather high to not get freshly cooked food! The fries weren't hot either. We won't go back to this location again. It sure isn't representative of what a great Wendy's burger used to be!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Fries placed on tray at counter way before burgers were done resulted in lukewarm fries. When the two burgers came up I asked which was which and the kid that JUST made them shrugged his shoulders and said "I don't know." The meat was not fresh and juicy. The cheese was solid on the meat and didn't melt. The meat was unappetizing. The restaurant wasn't clean nor appealing at all. We won't be visiting the North end Wendy's again.
I asked for a straw and she threw it at me lol.
Atmosphere: 5
Food: 5
Service: 1
The lady taking our orders was very rude no eye contact whatsoever. Threw the bag at my daughter in law. We said thank you and she surely couldn't say it back no smile just very very rude.
Atmosphere: 4
Food: 4
Service: 1
Thank you for going above and beyond tonight for our dinner!! Everyone was so nice and our food was perfect.
Atmosphere: 5
Food: 5
Service: 5
Actually got into a full blown confrontation with the fry guy because he wanted to act thug when I said something to his boss about the food being cold... He tried to intimidate me by standing up close to me and behind me as I was trying to speak to her I finally had to explain to him that I do believe in protecting oneself and he needed to remove himself from my personal space.. I will never go back in there again. I talked to the poor girl on duty and she was terrified of this kid. Shame on you Wendy's!!!
Atmosphere: 1
Food: 1
Service: 1
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