Charleys Cheesesteaks

I ordered two combos when I got the sandwich’s and the drinks, I asked for my fries and they told me it was not included. They told me combo is not by number instead is a reference for what you can order. I told them I ordered the combo which is drink, sandwich and fries and they told I was wrong.
Note to the owner: please explain and we’ll train your employees. You just lost 2 repeating customers.

Atmosphere: 1

Food: 1

Service: 1

1.Staff has the biggest attitude even the manager.
2. Lemonade taste like water.
3.They have no ice.
4. They are stingy with the food and portions.
5. Flavourless meat.
6. Don't have mayo or ketchup.
7. Won't give you an extra plate even if you bought a large sub and you want to split it.
8. Lettuce is awful and old.
9. Save your money and your better off going to another location to eat.

Atmosphere: 1

Food: 1

Service: 1

I ordered my daughter a small combo. They were out of small cups and said I had to pay extra for the large cup. Not sure why I have to pay extra when it's not my fault they don't have the correct size. Also the workers did not speak any English which made things alot worse!!!

Service: 1

This place is crap the food has no flavor. They are super stingy. We needed an extra tray and they said no. I also ordered loaded fries the cheese was awful super water down just like the ranch. Will not come back ever.

Atmosphere: 3

Food: 1

Service: 1

★☆☆☆☆
Worst $34 ever spent.

Paid $34.19 for two meals at Charleys Cheesesteaks and received the bare minimum literally. The place was empty, which now makes complete sense. I asked for an extra cup after already purchasing a drink, just so I could share it — and it was denied, Seriously?

Asked for ranch, also denied , even though they charge $0.60 for it. Absolutely absurd.

The chicken wings tasted like fish, according to my son. He didn’t even finish them. While the overall taste of the food wasn’t horrible, it definitely didn’t justify the price tag.

Customer service was cold, robotic, and completely inflexible. For those prices, you’d expect at least a basic level of courtesy or accommodation.

Total letdown. Won’t be back.
Photos attached for reference. Avoid this place.

Atmosphere: 1

Food: 1

Worst sandwich ever! I ordered the Chicken Phily, it had 3 chopped green peppers, 3 sliced mushrooms (literally). Soggy and sad! Not enough chicken and no sauce just a lot of mayo. Don't waste your money here!!!!

Atmosphere: 1

Food: 1

Service: 1

Ask for a combo come to find out that the combo just fries and the chicken wings no beverage. Never again would I ever come to this place again Staff or all Cuban don’t even talk English. And most of the time they spent talking with each other in and out while people are waiting in front. horrible place horrible attitude of the staff

Atmosphere: 1

Food: 1

Service: 1

Love this chain, skip when you go to this mall. Ordered a regular combo. Asked for regular fries and regular lemonade. I go to pay and see that I’m being charged large. I bring it to the cashiers attention (Rina according to my receipt) that I would like regular, not large. After looking at my receipt realizing she only changed the size of the sandwich. I did not finish my drink or my fries which is why I wouldn’t have ordered or paid for a Large. Not only that but I witnessed her being rude to one of her coworkers and it offset the entire experience

Atmosphere: 3

Food: 3

Service: 1

The best sandwiches in Miami at SouthLand Mall👌🏻👌🏻👌🏻👌🏻👌🏻

Atmosphere: 5

Food: 5

Service: 5

I don’t want to give them any stars . The lady at the front has absolutely no customer service. I stood there for a good 2-3 mins while she filled out a deposit slip at run front counter . I had to ask her if she was ready. No thank you nothing.. I will
Never ever go there again. And the prices are NOT worth the trouble . Can wait till they demolish this place !!!!

Went there yesterday for the first time and the Hispanic lady tired to overcharge me for a combo the meal was 14.00 and she tried to charge me 21.00 the food was bad because I know they were upset about me confronting them about being overcharged. They really need some diversity there because it seems like those Hispanics at Charley’s doesn’t care nothing about getting their hours

Marlon helped me out so much that kid deserves a raise and promotion will be coming back because of him

Real bad costumer service the staff instead of advertise the product they say that the portions are super small and not worth it just because they don't want to work

Every online is order they get wrong. They can’t follow instructions

The food at this place is terrible. I went to the mall Saturday thinking I was going to get Japanese but saw the advertisement at OCharley so I changed my mind. I ordered wings, fries, and a Philly. The food on the advertisement look so good I just knew my food would be good.

My wings were hard and over cooked, Fries had no salt, and the Philly fell apart like slop.. I paid over $30 for something I could have went to publix and got for $15.. I suggest everyone avoid this POS restaurant.