Papa John's sucks on marlin and South Dixie hwy I ordered at 5pm gor 630 pm delivery at 640 I call and spoke to the male manager he said it's not his fault it is the computers fault I told him.its not my computer and he Jung ip I was paying cash when they delivered but now it's steves pizza express
Alex Torres
Placed an order for pick up and a young man working the front was stand offish and rude. He said they were closing around 9:40pm and would not let me pay inside. Food looks hastily made.
Atmosphere: 3
Food: 2
Service: 2
T Green
Last night it was raining cats and dogs and the person in charge allowed me to wait inside so I don't get wet That was a supeb costumer service he was very professional and friendly and helpful Thank you my friend
Atmosphere: 5
Food: 5
Service: 5
JOEL HURTADO
I Must Have My Pizza … Been ordering from this location for years and never a wrong order…. Always delivers before time 😋😋
Atmosphere: 5
Food: 5
Service: 5
Pedro Reyes
Picked up Pizza, they were busy, busy, hustling orders. They have it timed perfectly 🚀
Atmosphere: 5
Food: 5
Service: 5
Flores “Jay Jay” Jay
My name is Juanny Flores, and I’ve never felt so disrespected and humiliated as a paying customer.
On July 19, 2025, I ordered from Papa John’s — and the store manager told me directly to stop ordering because they “don’t have time” to deliver to my door.
I live with a serious heart condition, PTSD, and I’m on the heart transplant list. Walking to the gate isn’t safe for me, which is why I depend on deliveries. I always pay the delivery fee and leave an $8–$10 tip minimum, yet that clearly means nothing to them.
Worse, this isn’t the first time. Every time I’ve dealt with this same manager, his attitude has been rude, dismissive, and completely lacking empathy. This was my fourth experience being treated unfairly here.
Other restaurants like Domino’s and Pizza Hut deliver to my secure building with no issues. This was not a misunderstanding — this was blatant discrimination. A violation of basic human decency and of my rights under the Americans with Disabilities Act (ADA).
I’ll be filing a formal complaint. No one with a disability should be treated like this.
Atmosphere: 1
Food: 2
Service: 1
abc defg
This place is most certainly hit or miss but last night was a hit. Best papa John’s pizza I’ve ever had. It even had a good undercarriage and was piping hot. Woke up this morning thinking about how good it was. If I knew it would be like this every time I ordered I would order at least 3 times a week.
Food: 5
Service: 5
Jose Padilla
Fiiiire
ʙᴀʀʙᴀʀᴀ
food was cooked like in a rush.
Atmosphere: 1
Food: 1
Service: 1
Jamila Bell
Do not order here! Dominos or pizza hut. But not here! Never here!
I went to pick up my order with my grandson. I was coming from Hialeah , after one hour snd 30 minutes drive. I asked the manager to use the restroom for my grandson, he refused it. He said it is for employees only. I almost pied on myself First of all if I am a customer, he should have allowed me to use the bathroom. I have been coming here for more than 8 years .I was really disappointed especially I am an elderly woman. He was smiling like he didn’t care. You should have restroom for customers to wash their e, for infection control
Atmosphere: 3
Food: 5
Service: 1
Ms Suarez
This location is nothing like the horrific service I received at the Naranja Homestead store. I actually live about a mile from that one, but I’d rather drive 9.5 miles to come here—and it’s absolutely worth it.
From the moment I walked in, I was greeted warmly. The staff—who appear to be young, possibly still in school—were professional, friendly, and informative. The store was clean, the atmosphere welcoming, and the customer service excellent. It’s a completely different experience from the one I’m used to.
Thank you to this team for showing what real customer service looks like. I’ll definitely be coming back soon.
Atmosphere: 5
Food: 5
Service: 5
Niesha Douglas
Horrible service i place an extra online by mistake all because i didn't want the second order the so called owner refused to give me my food and my money back from the first.. i have a few videos and the so called on was touching the food without gloves or washing his hands
Atmosphere: 1
Food: 1
Service: 1
Sarah Crebbin
Ordered a pizza for delivery with a coupon for a free pizza. I waited 2 hours for it to be delivered, only for them to switch it for a pick up. When asked manager about this, he got very heated and upset towards my husband like he wanted to fight.
Alexias Moss
Jose , by far is one of the most unprofessional managers I've ever experienced. It is so important that you lead by example. I can't expect exceptional customer service under his leadership from any of his team members. Needless to say, I won't be spending my money at this location anymore.
Papa John's sucks on marlin and South Dixie hwy I ordered at 5pm gor 630 pm delivery at 640 I call and spoke to the male manager he said it's not his fault it is the computers fault I told him.its not my computer and he Jung ip I was paying cash when they delivered but now it's steves pizza express
Placed an order for pick up and a young man working the front was stand offish and rude. He said they were closing around 9:40pm and would not let me pay inside. Food looks hastily made.
Atmosphere: 3
Food: 2
Service: 2
Last night it was raining cats and dogs and the person in charge allowed me to wait inside so I don't get wet
That was a supeb costumer service he was very professional and friendly and helpful
Thank you my friend
Atmosphere: 5
Food: 5
Service: 5
I Must Have My Pizza … Been ordering from this location for years and never a wrong order…. Always delivers before time 😋😋
Atmosphere: 5
Food: 5
Service: 5
Picked up Pizza, they were busy, busy, hustling orders. They have it timed perfectly 🚀
Atmosphere: 5
Food: 5
Service: 5
My name is Juanny Flores, and I’ve never felt so disrespected and humiliated as a paying customer.
On July 19, 2025, I ordered from Papa John’s — and the store manager told me directly to stop ordering because they “don’t have time” to deliver to my door.
I live with a serious heart condition, PTSD, and I’m on the heart transplant list. Walking to the gate isn’t safe for me, which is why I depend on deliveries. I always pay the delivery fee and leave an $8–$10 tip minimum, yet that clearly means nothing to them.
Worse, this isn’t the first time. Every time I’ve dealt with this same manager, his attitude has been rude, dismissive, and completely lacking empathy. This was my fourth experience being treated unfairly here.
Other restaurants like Domino’s and Pizza Hut deliver to my secure building with no issues. This was not a misunderstanding — this was blatant discrimination. A violation of basic human decency and of my rights under the Americans with Disabilities Act (ADA).
I’ll be filing a formal complaint. No one with a disability should be treated like this.
Atmosphere: 1
Food: 2
Service: 1
This place is most certainly hit or miss but last night was a hit. Best papa John’s pizza I’ve ever had. It even had a good undercarriage and was piping hot. Woke up this morning thinking about how good it was. If I knew it would be like this every time I ordered I would order at least 3 times a week.
Food: 5
Service: 5
Fiiiire
food was cooked like in a rush.
Atmosphere: 1
Food: 1
Service: 1
Do not order here! Dominos or pizza hut. But not here! Never here!
Food: 1
Service: 1
Restaurantji Recommends
I went to pick up my order with my grandson. I was coming from Hialeah , after one hour snd 30 minutes drive. I asked the manager to use the restroom for my grandson, he refused it. He said it is for employees only. I almost pied on myself
First of all if I am a customer, he should have allowed me to use the bathroom. I have been coming here for more than 8 years .I was really disappointed especially I am an elderly woman. He was smiling like he didn’t care. You should have restroom for customers to wash their e, for infection control
Atmosphere: 3
Food: 5
Service: 1
This location is nothing like the horrific service I received at the Naranja Homestead store. I actually live about a mile from that one, but I’d rather drive 9.5 miles to come here—and it’s absolutely worth it.
From the moment I walked in, I was greeted warmly. The staff—who appear to be young, possibly still in school—were professional, friendly, and informative. The store was clean, the atmosphere welcoming, and the customer service excellent. It’s a completely different experience from the one I’m used to.
Thank you to this team for showing what real customer service looks like. I’ll definitely be coming back soon.
Atmosphere: 5
Food: 5
Service: 5
Horrible service i place an extra online by mistake all because i didn't want the second order the so called owner refused to give me my food and my money back from the first.. i have a few videos and the so called on was touching the food without gloves or washing his hands
Atmosphere: 1
Food: 1
Service: 1
Ordered a pizza for delivery with a coupon for a free pizza. I waited 2 hours for it to be delivered, only for them to switch it for a pick up. When asked manager about this, he got very heated and upset towards my husband like he wanted to fight.
Jose , by far is one of the most unprofessional managers I've ever experienced. It is so important that you lead by example. I can't expect exceptional customer service under his leadership from any of his team members. Needless to say, I won't be spending my money at this location anymore.
Atmosphere: 1
Food: 3
Service: 1
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