Pinecrest Bakery - Cutler Bay

Horrible attitude and bad pan con bisctec. :(

I ordered a pan con queso crema tostado, and it arrived cold. I also ordered a café con leche evaporada and clearly included special instructions on how I wanted it prepared — but it seems like those instructions were either completely ignored or they simply didn’t care enough to follow them.

To make things worse, I ordered a pastel de guayaba, and instead received a few mini pastelitos, also cold. I’m sure the staff wouldn’t enjoy eating cold food, so why serve it that way to a paying customer?

If the employees don’t want to be there, they shouldn’t be — it reflects poorly on the bakery and ruins the experience for loyal customers.

Excellent service!!!!!.
Ayany and Yusi the Five Star in costumer service.

Rude staff , including the manager !

On the 1st day of the new year, all we wanted was croquetas and empanadas. Order a dozen which were cold and they put the wrong empanadas in the bag and also were cold. The place is also so unkept. Sadly this is the worst location that Pinecrest Bakery.

Atmosphere: 1

Food: 1

Service: 3

Placed a pickup order on uber. App said it was ready, stayed there 30m waiting with a kid in the car. Staff admitted to being severely understaffed. People came in and left cause they were tired of waiting. I told them to cancel the order and the lady said she couldn’t do anything for me and complained it was just her and 1 other girl there working..

Service: 1

20% minimum tip?!? for what? handing me my stuff? this crap needs to stop.

Atmosphere: 3

Food: 3

Service: 1

Recommended dishes: Bakery

What happened to bakeries? When did they start fleecing people?? A couple of egg sandwiches, up charges for tomatoes and potato sticks, of which neither had. Soggy pastries. Bland empanada. No drinks or anything special, and it was almost $70! Absolutely ridiculous! To say we won’t be going back, is an understatement. Service was acceptable. Location was clean. Food quality simply wasn’t what it should’ve been. I tipped well because of the holidays, despite having to correct for items that were poorly handled. Pastries were being crushed with the tongs, because of the attendant rushing to complete the order. Had to ask her several times to exchange the items grabbed.
Disappointed.

Atmosphere: 3

Food: 1

Service: 3

Badly educated and with very bad attention

I had an absolutely terrible experience at the Pincrest Bakery, and it’s honestly the only location I’ve had such bad issues with. First, we were told our order was ready, but we waited for over 40 minutes with no updates. There was no one attending to us, and we had to keep asking about our food, which was frustrating.

To make matters worse, the staff wasn’t following basic hygiene standards—no one was wearing hair nets or gloves, which is a huge red flag, especially in a food establishment. The food itself was horrible—stale, bland, and unappetizing. As if that wasn’t bad enough, there was a lady using bleach to clean something right next to the food. The thought of bleach near the food was revolting and completely worsened the experience.

I’ve been to other Pincrest Bakery locations, and they’ve always been fine, but this one was a nightmare. I won’t be coming back to this location again, and I’d advise others to steer clear as well

Atmosphere: 1

Food: 1

Service: 1

I bought a cake special #3 cake was dry an taste horrible never again

Only 1 person attending to customers in the morning?? I think this establishment needs serious attention!!

Atmosphere: 1

Food: 1

Service: 1

The old lady with the glasses is always angry and has a bad temper, because they force her to work if she doesn't want to 😒

Atmosphere: 3

Food: 4

Service: 1

THE BATHROOM HAD NO HOOK FOR MY

Atmosphere: 1

Food: 1

Service: 1

Got charged $17 for 2 little sandwiches with an egg in them. Ridiculous. Never buying here again

Atmosphere: 1

Food: 1

Service: 1