Popeyes Louisiana Kitchen

18401 S Dixie Hwy, Cutler Bay
(305) 971-3000

Recent Reviews

Grumpy Guy

Prices are out of control.

Atmosphere: 3

Food: 4

Service: 4

Recommended dishes: Spicy Chicken Sandwich, Chicken Tenders and Fries

Althea Sherie El

I ordered a 2 piece dark chicken meal with a side of mashed potatoes & an area cheese cake. The chicken was hot & tasty & the cheese cake was small but delicious. I was in the drive-thru. It was a slight wait but not to long. Be sure to ask for condiments. I had a biscuit with the meal but there was no jelly in the bag.

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Mashed Potatoes and Gravy, Popeye's Spicy Chicken Thigh and Leg

inkyvoid

Food was okay, but while I was eating right next to me there was a cockroach walking next to where I sat. Once I got up there were more dead ones. Told the employees, all the said was “in the lobby?” What an Easter Sunday disaster

Atmosphere: 1

Food: 2

Service: 1

Edu Romero

I placed an order through Uber and I didn't get what I ordered, they told me they would bring me the indicated order and they never brought it, super bad service

Service: 1

Gisela Menendez

Food was good, but too pricey.

Atmosphere: 3

Food: 4

Service: 3

Ally Hernandez

If I could give this place zero stars I would. One star is generous. I ordered chicken nuggets which are as the number 6 and got some ghost wings. Ok no problem right? just take it back. Boy was I wrong. Get to the window and instead of just listening to me the customer, and just give me the nuggets I get major attitude and then comes out some ghetto manager with long braids and I thought she was about to fight me. She’s like what do you want? I said the 6 piece and she almost chews my head off saying we don’t have 6 piece nuggets I said I’m sorry I meant the number 6 the nuggets. This lady went off on me while all the employees just stood there. I asked for her name and of course she lied and said Alexa. In any case, this woman is a straight liability for Popeyes. she is aggressive and rude and by her behavior a ticking time bomb with anger management issues obviously uneducated as to how to conduct herself and provide customer service. The girl at the drive through just as incompetent and rude as the manager. No wonder so many bad reviews. To the owner of this Popeyes, hire better staff. This manager is rude and aggressive no clue on the definition of customer service. She gave me a refund and said she wasn’t serving me when she was the one screaming at me. I will definitely let corporate know of my experience. Poor owner who invested in this franchise with this terrible staff. You have cameras there; go through them so you can see the staff you employ. Terrible!

Atmosphere: 1

Food: 1

Service: 1

Carolyn Hawthorne

Great food and great service. The food is always hot and fresh.

Atmosphere: 4

Food: 5

Service: 4

Jose Arrondo

MAGNIFICENT

Atmosphere: 4

Food: 4

Service: 4

Gabriel Sanchez

Asked for ghost pepper wings and got garlic parmesan. Not even close. Also, nobody likes chewy wings!

Atmosphere: 1

Food: 2

Service: 1

Hannah ghaerni

This location is so ghetto with ghetto rude workers. Never again

Atmosphere: 1

Food: 3

Service: 1

Carlos Seligman Aguilar

Very friendly attention from the cashiers.

Atmosphere: 5

Food: 5

Service: 5

Zadiel Peraza Alfonso

I do not recommend this place to anyone, I waited for an hour to be told that there was no chicken sandwich, the Manager did not want to give his name or speak to me, it is unacceptable that a place has customers waiting for an hour to tell them that they do not have any type of sandwich, the woman at the window closed the door on me and asked me to leave, what kind of customer service is that?

Atmosphere: 1

Food: 1

Service: 1

Eliany Diaz

WORST PLACE TO EAT EVEREMPLOYEE HAS NO EMPATHY WITH ANYBODY , HAS NO MANNERS , THEY TREAT CUSTOMERS LIKE ANIMALS, THEY SHOULD TAKE WORK SERIOUSLY BUNCH OF TEENS DOING NOTHING BUT LAUGHING AT CUSTOMERS WHO NEEDS HELP MAKING AN ODER. NOT RECOMMEND AT ALL. NOT RECOMMEND AT ALLLLL.

Atmosphere: 1

Food: 1

Service: 1

hugo ramos

First time trying it, I loved it

te-amo-guanabacoa

Cockroaches walking all over the floor and no one was interested. A sleeping beggar spitting on the floor, everything was very bad. The food was delicious but I ate it with

Atmosphere: 1

Food: 4

Service: 1

Recommended dishes: Popeye's Spicy Chicken Thigh and Leg

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