The drive thru was long per usual. The issue was the drink and who ever was in charge of making them. I ordered an iced matcha with strawberry cold foam light ice. When I received the drink, the drink wasn’t even half of the cup and the cold foam wasn’t that visible, the cup felt super light. I automatically knew by the color the drink it was going to be super strong on matcha powder. Took one little sip and wanted to spit it out by how strong the matcha was, my tongue was dark green. Luckily I was in the lot and made a u-turn. I was also afraid they might not accept because the cup was half empty but honestly they barely gave anything in the cup. Explained that the drink is too strong and not drinkable. Got a new drink and the cup looked like pure milk with a little bit of cold foam. The worker had me try it and it tasted like sweet milk, with little to no matcha. At that point I said it was fine and left. Had to go home and add some matcha powder myself to make it a little enjoyable. Haven’t gone to this Starbucks in years and now I remember why.
Atmosphere: 2
Food: 2
Service: 3
Amanda King
I really wish there was another Starbucks closer to me because I would stop coming to this location on 190ish and US1 in Cutler Bay altogether. This morning was the third time I have had a rude interaction at the drive through.
Today, I was told in a very blunt way that I did not give them enough time between placing my mobile order and picking it up because some machines were down and they had 15 orders ahead. I followed the pickup time on the app. Internal issues should not become the customer’s problem, especially when the response is basically “we will try to have it ready by the time you get to the window.” That is not acceptable customer service.
This is the only Starbucks I have ever been to where the employees are consistently rude. This was the third strike for me and I really wish I had another location close by so I would not have to deal with this.
Service: 1
deez nutz
This Starbucks is the slowest Starbucks in all of Miami!! Every other Starbucks I go to moves relatively fast even if the line is long !! This Starbucks has me waiting 30 mins on average … SMH
Atmosphere: 2
Food: 3
Service: 1
Yung Stew
Service takes entirely too long !!! Especially on Sunday morning .. average drive through wait time is 45 mins every Sunday
Atmosphere: 3
Food: 4
Service: 1
Aniya Hope
Best location I came when the line was long and they were quick to give everyone their order in a timely matter love that!
Atmosphere: 5
Food: 5
Service: 5
Elizabeth y Marlon
11/14/25 time 7:55 am I'm a regular customer, and I almost always arrive at the same time. The big problem here is the poor service from the same person who takes orders at the drive-thru. Maybe they're in the wrong job; a mistake in an order can be fixed, but poor service to a customer who's spending their money is a terrible experience. There are days when I go to the drive-thru and someone else serves me, and it's a completely different experience. They start by saying good morning and have a very positive attitude when taking my order. But when I hear it's the other person, who's almost always in a bad mood, I haven't even finished ordering before they're already sending me to the window. And if I take too long to order, they get really rude, making me not want to order anymore. I love Starbucks coffee, but this poor service definitely has to change.
Food: 5
Service: 1
Lidierkys Ferrer
Bad customer service and a very bad attitude from the cashier. The store was empty and with 4 employees working they took a very long time to come to the register and take my order. After 15 minutes waiting for my coffee I had to asked because they also forgot my order.
Atmosphere: 1
Food: 1
Service: 1
pups dude
It has not been the first time where i have received such ugly and nasty behavior at the drive thru almost every other morning by this girl who i don’t even know her name but her attitude is so bad i refuse to spend any more money here.
Service: 1
Erika Biancospino
Waited at the drive thru at the speaker longer than normal, they asked me to give them a few minutes. The order was wrong once I get to the window. For the cup to be open and the top wouldn’t close and spilled all over my car. I have to get off for them to change the cup and instead of making a new drink they poured the same one and added more whipped cream on top, so now I have a double whipped cream drink. I don’t get it! The whole point of going drive thru was for convenience not having to get off to wash off the coffee and get something you don’t like. Of course, I wasn’t even going to ask for a remake, forget it!
Service: 1
Malcolm McMillan
They’re trying their best and it’s amazing. If you’re nice and respectful they match your energy super well. If you’re in a rush and angry they’re taking a long while in a store with a drive through that’s packed to bursting then you probably should’ve managed your time better.
Beautiful atmosphere. Staff is very efficient and polite. There should be more protein options without carbs.
Atmosphere: 5
Food: 3
Service: 4
Daniela Fuentes
The line was long in the drive through, so I decided to make a mobile order while I waited to reach the order window.The women running the drive through then told me that if the drinks weren’t ready I would have to make the line again(mind you, I had to wait behind 5 other cars and I ordered two pink drinks and a cortado).I do not understand what the strife is about ordering through the drive through and the employees there make it seem like such a chore, and god forbid I place the order even earlier then I receive cold and watered down drinks because the line takes so long.
Atmosphere: 1
Food: 1
Service: 1
Kayla Singh
The morning staff(6:00am) are the most ruddiest people I have ever met. I understand if you are not a morning person but the girl was on a whole different level
Atmosphere: 2
Food: 4
Service: 1
Martha Litt
I barely go to any Starbucks But this one is bit messy inside
The drive thru was long per usual. The issue was the drink and who ever was in charge of making them. I ordered an iced matcha with strawberry cold foam light ice. When I received the drink, the drink wasn’t even half of the cup and the cold foam wasn’t that visible, the cup felt super light. I automatically knew by the color the drink it was going to be super strong on matcha powder. Took one little sip and wanted to spit it out by how strong the matcha was, my tongue was dark green. Luckily I was in the lot and made a u-turn. I was also afraid they might not accept because the cup was half empty but honestly they barely gave anything in the cup. Explained that the drink is too strong and not drinkable. Got a new drink and the cup looked like pure milk with a little bit of cold foam. The worker had me try it and it tasted like sweet milk, with little to no matcha. At that point I said it was fine and left. Had to go home and add some matcha powder myself to make it a little enjoyable. Haven’t gone to this Starbucks in years and now I remember why.
Atmosphere: 2
Food: 2
Service: 3
I really wish there was another Starbucks closer to me because I would stop coming to this location on 190ish and US1 in Cutler Bay altogether. This morning was the third time I have had a rude interaction at the drive through.
Today, I was told in a very blunt way that I did not give them enough time between placing my mobile order and picking it up because some machines were down and they had 15 orders ahead. I followed the pickup time on the app. Internal issues should not become the customer’s problem, especially when the response is basically “we will try to have it ready by the time you get to the window.” That is not acceptable customer service.
This is the only Starbucks I have ever been to where the employees are consistently rude. This was the third strike for me and I really wish I had another location close by so I would not have to deal with this.
Service: 1
This Starbucks is the slowest Starbucks in all of Miami!! Every other Starbucks I go to moves relatively fast even if the line is long !! This Starbucks has me waiting 30 mins on average … SMH
Atmosphere: 2
Food: 3
Service: 1
Service takes entirely too long !!! Especially on Sunday morning .. average drive through wait time is 45 mins every Sunday
Atmosphere: 3
Food: 4
Service: 1
Best location
I came when the line was long and they were quick to give everyone their order in a timely matter love that!
Atmosphere: 5
Food: 5
Service: 5
11/14/25 time 7:55 am
I'm a regular customer, and I almost always arrive at the same time. The big problem here is the poor service from the same person who takes orders at the drive-thru. Maybe they're in the wrong job; a mistake in an order can be fixed, but poor service to a customer who's spending their money is a terrible experience. There are days when I go to the drive-thru and someone else serves me, and it's a completely different experience. They start by saying good morning and have a very positive attitude when taking my order. But when I hear it's the other person, who's almost always in a bad mood, I haven't even finished ordering before they're already sending me to the window. And if I take too long to order, they get really rude, making me not want to order anymore. I love Starbucks coffee, but this poor service definitely has to change.
Food: 5
Service: 1
Bad customer service and a very bad attitude from the cashier. The store was empty and with 4 employees working they took a very long time to come to the register and take my order. After 15 minutes waiting for my coffee I had to asked because they also forgot my order.
Atmosphere: 1
Food: 1
Service: 1
It has not been the first time where i have received such ugly and nasty behavior at the drive thru almost every other morning by this girl who i don’t even know her name but her attitude is so bad i refuse to spend any more money here.
Service: 1
Waited at the drive thru at the speaker longer than normal, they asked me to give them a few minutes. The order was wrong once I get to the window. For the cup to be open and the top wouldn’t close and spilled all over my car. I have to get off for them to change the cup and instead of making a new drink they poured the same one and added more whipped cream on top, so now I have a double whipped cream drink. I don’t get it! The whole point of going drive thru was for convenience not having to get off to wash off the coffee and get something you don’t like. Of course, I wasn’t even going to ask for a remake, forget it!
Service: 1
They’re trying their best and it’s amazing. If you’re nice and respectful they match your energy super well. If you’re in a rush and angry they’re taking a long while in a store with a drive through that’s packed to bursting then you probably should’ve managed your time better.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great customer service 👏
Atmosphere: 5
Food: 5
Service: 5
Beautiful atmosphere. Staff is very efficient and polite. There should be more protein options without carbs.
Atmosphere: 5
Food: 3
Service: 4
The line was long in the drive through, so I decided to make a mobile order while I waited to reach the order window.The women running the drive through then told me that if the drinks weren’t ready I would have to make the line again(mind you, I had to wait behind 5 other cars and I ordered two pink drinks and a cortado).I do not understand what the strife is about ordering through the drive through and the employees there make it seem like such a chore, and god forbid I place the order even earlier then I receive cold and watered down drinks because the line takes so long.
Atmosphere: 1
Food: 1
Service: 1
The morning staff(6:00am) are the most ruddiest people I have ever met. I understand if you are not a morning person but the girl was on a whole different level
Atmosphere: 2
Food: 4
Service: 1
I barely go to any Starbucks
But this one is bit messy inside
Atmosphere: 4
Food: 4
Service: 4
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