All was well until the waitress got defense about removing the automatic 20% gratuity which is insane for a regular restaurant and the fact she was telling me that they don’t remove it because it’s written everywhere on the menu. Just because you guys decided to write it doesn’t make it a law or just and true. Only high end restaurants do that and usually parties of 6 or more. I don’t like that I felt like she was arguing with me when I asked her to remove it. I still tip well but for you guys to force a 20% tip on less than an hour service is beyond crazy. She removed it but only after telling me it’s a courtesy when no it’s not a courtesy her response should have just been okay. And honestly after that interaction I shouldn’t have left a tip but never again that’s insane you guys need to stop that. It’s funny how after she removed it the new receipt printed with the actual real suggested tip which shows that I actually tipped well for the service. Sushi sake you guys are trying to rob people and then give an attitude about it. SMH.
Atmosphere: 5
Food: 5
Service: 3
Jackeline Perez
I have eaten at Sushi Sake at 152 and Parklan and their food is excellent and exquisite. But here in Cutler Bay it is worse than eating at a Chinese fast food restaurant. I ordered rice with shrimp which only had 2 shrimp chopped into pieces and the steak ter yaki medium wel was hard and stiff. $42 dollars the most disgusting food I have ever eaten. If I called and complained, they told me they would make another order, but I said no. I'm not a person to return food because you never know what the cooks will do when you complain about their terrible food.
Food: 1
Donald D
The food wasn't bad, but their staff is full of kids. They are all flirting with each other and half pay attention to the customers. Our server disappeared so we had to ask another to assist which only made things more confused. Prices are crazy and 20% is added to every bill by default. My wife and I will not be coming back.
Atmosphere: 4
Food: 3
Service: 2
Recommended dishes: Roll, Sushi
Christian Correa
It’s always a 45 min wait for your food no matter what the girl on the phone says. The place isn’t even full they had maybe 3 tables . I find that ridiculous specially if you’re ordering take out and they tell you 20 min.
Atmosphere: 3
Food: 3
Service: 1
Deanne D
Customer service is warm and friendly. The sushi is always fresh and delicious. To the person behind the counter making the sushi you are doing a great job! All the sushi I had so far are amazingly delicious. I would definitely recommend.
I ordered my dresser to go by phone and after an hour at the place they told me that they didn't have any order, but they did remember that I had called. The bad thing was that they told me that if I wanted it I had to wait 15 more minutes but they didn't say they were sorry, there was no order, nothing like horrible
Service: 1
BEVERLY'S SON -Mama's cooking
Food and service great! Disappointed with the 20% gratuity included in bill for two without option to adjust accordingly, but there’s an option to give more gratuity. I give generous tips, but I don’t appreciate the establishment dictating how I reward good service versus bad service.
Atmosphere: 4
Food: 4
Service: 4
Delia Selcis
Magnificent place and excellent food
Atmosphere: 5
Food: 5
Service: 5
Reinier Gonzalez
They take too long, to go to that restaurant you have to have really bad time in the world
Atmosphere: 1
Service: 1
Shaneika Ferguson
I’ve ordered their food to go and I’ve also sat inside the restaurant, and each time the food is freshly made to order and always really good. There’s so many sushi options available. My family loved the noodles and fried rice with steak as well. I love the quality of the food and it’s one my go to restaurants for sushi now.
The place where bad service is combined with good food. It's a shame that they have such bad customer service.
Atmosphere: 1
Food: 5
Service: 1
Shatoya Lockhart
Parking: Order in advance for take out because turn around is 30 to 40 minutes
Kid-friendliness: Yes
Wheelchair accessibility: Wheelchair accessible
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Miami Heat Roll
Michel Gorayeb
Terrible manager service to the table. Forceful 20% gratuity, not recommended at all.
Eat at another place, night manager should be fired.
Atmosphere: 2
Food: 5
Service: 1
Sarah
I ordered food tonight and got it delivered maybe 10 minutes ago and when I open my hibachi chicken and chicken fried rice, I find small pieces of hair on my food. It’s absolutely disgusting this is very disappointing. I will never order from this sushi sake again! You should check your food next time you eat from this place
Atmosphere: 1
Food: 1
Service: 1
Amir Shakir
Nothing is perfect but this was really close. Vegetarian orders
All was well until the waitress got defense about removing the automatic 20% gratuity which is insane for a regular restaurant and the fact she was telling me that they don’t remove it because it’s written everywhere on the menu. Just because you guys decided to write it doesn’t make it a law or just and true. Only high end restaurants do that and usually parties of 6 or more. I don’t like that I felt like she was arguing with me when I asked her to remove it. I still tip well but for you guys to force a 20% tip on less than an hour service is beyond crazy. She removed it but only after telling me it’s a courtesy when no it’s not a courtesy her response should have just been okay. And honestly after that interaction I shouldn’t have left a tip but never again that’s insane you guys need to stop that. It’s funny how after she removed it the new receipt printed with the actual real suggested tip which shows that I actually tipped well for the service. Sushi sake you guys are trying to rob people and then give an attitude about it. SMH.
Atmosphere: 5
Food: 5
Service: 3
I have eaten at Sushi Sake at 152 and Parklan and their food is excellent and exquisite. But here in Cutler Bay it is worse than eating at a Chinese fast food restaurant. I ordered rice with shrimp which only had 2 shrimp chopped into pieces and the steak ter yaki medium wel was hard and stiff. $42 dollars the most disgusting food I have ever eaten. If I called and complained, they told me they would make another order, but I said no. I'm not a person to return food because you never know what the cooks will do when you complain about their terrible food.
Food: 1
The food wasn't bad, but their staff is full of kids. They are all flirting with each other and half pay attention to the customers. Our server disappeared so we had to ask another to assist which only made things more confused. Prices are crazy and 20% is added to every bill by default. My wife and I will not be coming back.
Atmosphere: 4
Food: 3
Service: 2
Recommended dishes: Roll, Sushi
It’s always a 45 min wait for your food no matter what the girl on the phone says. The place isn’t even full they had maybe 3 tables . I find that ridiculous specially if you’re ordering take out and they tell you 20 min.
Atmosphere: 3
Food: 3
Service: 1
Customer service is warm and friendly. The sushi is always fresh and delicious. To the person behind the counter making the sushi you are doing a great job! All the sushi I had so far are amazingly delicious. I would definitely recommend.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Yummy Roll, Edamame, Miami Heat Roll, Spider Roll, Tuna, Roll, Dragon Roll, California Roll, Volcano Roll, Sushi
I ordered my dresser to go by phone and after an hour at the place they told me that they didn't have any order, but they did remember that I had called. The bad thing was that they told me that if I wanted it I had to wait 15 more minutes but they didn't say they were sorry, there was no order, nothing like horrible
Service: 1
Food and service great!
Disappointed with the 20% gratuity included in bill for two without option to adjust accordingly, but there’s an option to give more gratuity. I give generous tips, but I don’t appreciate the establishment dictating how I reward good service versus bad service.
Atmosphere: 4
Food: 4
Service: 4
Magnificent place and excellent food
Atmosphere: 5
Food: 5
Service: 5
They take too long, to go to that restaurant you have to have really bad time in the world
Atmosphere: 1
Service: 1
I’ve ordered their food to go and I’ve also sat inside the restaurant, and each time the food is freshly made to order and always really good. There’s so many sushi options available. My family loved the noodles and fried rice with steak as well. I love the quality of the food and it’s one my go to restaurants for sushi now.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
The place where bad service is combined with good food. It's a shame that they have such bad customer service.
Atmosphere: 1
Food: 5
Service: 1
Parking: Order in advance for take out because turn around is 30 to 40 minutes
Kid-friendliness: Yes
Wheelchair accessibility: Wheelchair accessible
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Miami Heat Roll
Terrible manager service to the table. Forceful 20% gratuity, not recommended at all.
Eat at another place, night manager should be fired.
Atmosphere: 2
Food: 5
Service: 1
I ordered food tonight and got it delivered maybe 10 minutes ago and when I open my hibachi chicken and chicken fried rice, I find small pieces of hair on my food. It’s absolutely disgusting this is very disappointing. I will never order from this sushi sake again! You should check your food next time you eat from this place
Atmosphere: 1
Food: 1
Service: 1
Nothing is perfect but this was really close. Vegetarian orders
Atmosphere: 5
Food: 5
Service: 5
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