Firebirds Wood Fired Grill

Service was impeccable with both trainee and her shadow. Drinks were on point as well but the chicken biscuit sandwich missed the mark. Dry biscuit flavorless tender and cheese was a bust. Grits & crab corn fritters were good

Everything was sub-par. Not great, not awful. Even the steaks weren't anything to write home about. The chicken pasta had frozen pre-cooked chicken and it was flavorless. The apps were better than the mains. Drinks were weak. Service was just eh. Skip and go to another one of the 50 restaurants in the area.

Our server Nate was absolutely phenomenal and the manager James was also very kind. Came in super late and ended up there after close but our server still went above and beyond. They both ensured I had a fantastic 21st birthday. Have and would continue to come here again and again.

Atmosphere: 5

Food: 5

Service: 5

Came back after a while since its my partners favorite restaurant. We got here at 9pm, and our server Nate was frankly amazing despite the late hour. He was super attentive, made sure we were having a great night. Food was on point as usual, but it was really the server that made our night. Wasn't expecting the happy birthday wishes or special thank you from management James. Can't wait for our next visit!

Atmosphere: 5

Food: 5

Service: 5

Its great!

Atmosphere: 5

Food: 5

Service: 5

The apps gave us hope we were going to get a good meal, especially the deviled eggs. The entrees were horrible. I have never had such a flavorless, dry piece of prime rib in my life. Extremely disappointed.

Atmosphere: 3

Food: 2

Service: 3

Great atmosphere. Food was good too.

Atmosphere: 5

Food: 5

Service: 5

Great experience.

Atmosphere: 5

Food: 5

Service: 5

Called and checked if they had at least one vegetarian option (just like the firebirds in North Carolina), and they did tell me over the phone they didn’t have any and said it’s not on the menu anymore. While I don’t expect any place to fully cater to vegetarians, not even one option on the menu is bonkers especially when Fogo De Chao (a Brazilian steakhouse that’s way more popular) has like 2-3. It’s about inclusivity and even some religions, diets and allergies can cause people to need accommodations if they go out with a group of people.

Lady on the phone lacked customer service as well, I asked if I can at least have any swaps, and she gave me attitude. As someone in customer service, I would have communicated with more customer oriented mindset, maybe instead of “no” I would have responded “Unfortunately we have no options, but I’m happy to inform you if you inform your waiter, they may be able to make an accommodation”.

It’s 2025… every place has at least one option!

Atmosphere: 1

Food: 1

Service: 1

the food was amazingdoes steak and cheese egg rollsyou must try

Atmosphere: 5

Food: 5

Service: 5

We come here often and the service and food are always great! Nick always provides great service!

Atmosphere: 4

Food: 4

Service: 5

Nick was our waiter (again) and was fantastic (again). We always get wonderful service at Firebirds and the food is prepared well.

Atmosphere: 5

Food: 5

Service: 5

Nick made the experience very enjoyable for the whole family.

Atmosphere: 4

Food: 4

Service: 5

Our Honey Chicken wasn't up to expectations and the manager said he would make it right and he did. It was happy hour on a Friday night so the kitchen may have been slammed but the service and attentive staff certainly made up for it.

I had an amazing dine in experience due to Tiffany amazing customer service skills and kindness serving our table, I was at aw for words and very much impressed, I had to ask for management and let them know about Tiffanys talent. I will definitely be back and request Tiffany 😁 to be our server if available.

Atmosphere: 3

Food: 3

Service: 5