Häagen-Dazs Dania Pointe

Great place and location.

Zero concept of customer service. There was a glitch with the rewards on the app and instead of helping one of the employees literally rolled her eyes at me and shrugged like who cares and wouldn't help or offer to make it right. Always understaffed and slow anyway. Really disappointing

Poor customer service at this location

Literally less than 1/4 of the flavors were available. That’s not the part that dropped this rating. At checkout, the only tip options were 18%, 20%, or 22%. First, this is a 10% type of business. You want 20% it’s called service. One of your bins was nasty and melted. 3/4 of your flavors were unavailable. You expect a tip and don’t even put in any work, and THEN have the audacity to have 18% as your lowest option AND complain to me, the customer, that I didn’t leave a tip. Unbelievable. Here’s a tip: stock the flavors and don’t let them melt out on display. And change your tip options to 10-15-20% like the rest of the civilized world

Great location

Need more employees , 1 person can not do it all . Very busy area the line was very long people was walking away. Over all the girl was very helpful and quick.

Very friendly staff , Great Location

the ice cream is so good best place for sure!loved how the employees give samples and especially how welcoming they are

Amazing place very clean and employees were really nice

I love their ice cream as well as the customer service experience!

Atmosphere: 5

Food: 5

Service: 5

The customer service was unprofessional and rude , I ordered
I was in the store today and I ask the associate how much dazzler sundae regular banana split she responded $11.02 , I also ask if I can switch the flavor she responded yes up to three flavor I got a few toppings exactly as the picture on the store . When I look at my receipt I ended paid
Two extra topping for no reason I went inside to request a refund , she lie in my face saying that she only told me it was only two topping for the sundae banana split . Any extra I have to pay and she never explains as i ordered it the topping that it will extra .
Associate name is Amaya was laughing and very unprofessional very bad customer services

It’s fun to go there with with the kids. They run around and play and everybody goes to get ice cream and hang out.

Atmosphere: 5

Food: 5

Service: 5

Great service

Atmosphere: 5

Food: 5

Service: 5

Excellent service, Dani is very kind and attentive.

Atmosphere: 5

Food: 5

Service: 5

Amazing place to get a good Ice cream and great environment around for all the family . Outstanding customer service⭐️⭐️⭐️⭐️⭐️

Atmosphere: 5

Food: 5

Service: 5