McDonald's
$ • Fast Food, Burgers, Coffee Shops
Hours:
8006 Osceola Polk Line Rd, Davenport
(863) 424-6197
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Half the order is missing two fries plus a quarter pounder with cheese and 3 nugget sauces! 2nd time this store has shorted my orders and orders are always way late!!!
Awful! Waited 32 min after being asked to wait in drive through spot 1…order was incorrect when we finally got it. Wife went inside, waited another 10 min to get order fixed, and when she got it, they screwed it up again. Not one “sorry” or any other type of customer service that you would hope for when mistakes are made. Fast food establishments have systems in place that are driven by corporate, and they work..that’s only if there is proper leadership at the individual...read full review
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Hours
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
| Sunday | Open 24 hours |
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At McDonald's, the team seemed disorganized and slow, with incorrect orders and long waits. Waiting for simple items like hash browns and sausage biscuits took longer than expected. The lack of communication was evident when waiting for Chocolate Chip cookies, leading to unnecessary delays. Despite issues like a broken ice machine, the food quality remains good, and the service is relatively quicker at this location. However, recent experiences show that customer service can improve. The manager, Yari, is noted for being very attentive and providing good customer service, though some customers still faced issues like missing items, including the Strawberry banana smoothie. One customer mentioned it took three attempts to get a Big Breakfast with bacon and American cheese correct, but the food arrived cold. During a busy dinner rush, another customer noticed the team was holding on french fries, leading to a nearly 30-minute wait. The manager, Engelbert, worked to resolve the situation by offering a refund and ensuring everything was right for the customer's daughter. While there are challenges, the staff's efforts to address concerns show potential for improvement.