McDonald's

Name: McDonald's
Address: 8006 Osceola Polk Line Rd, Davenport, Florida, 33896, US
Telephone: (863) 424-6197
Price range: $
Rating: 2.3

$ • Fast Food, Burgers, Coffee Shops

Hours:
8006 Osceola Polk Line Rd, Davenport
(863) 424-6197

Menu Order Online

About McDonald's

At McDonald's, the team seemed disorganized and slow, with incorrect orders and long waits. Waiting for simple items like hash browns and sausage biscuits took longer than expected. The lack of communication was evident when waiting for Chocolate Chip cookies, leading to unnecessary delays. Despite issues like a broken ice machine, the food quality remains good, and the service is relatively quicker at this location. However, recent experiences show that customer service can improve. The manager, Yari, is noted for being very attentive and providing good customer service, though some customers still faced issues like missing items, including the Strawberry banana smoothie. One customer mentioned it took three attempts to get a Big Breakfast with bacon and American cheese correct, but the food arrived cold. During a busy dinner rush, another customer noticed the team was holding on french fries, leading to a nearly 30-minute wait. The manager, Engelbert, worked to resolve the situation by offering a refund and ensuring everything was right for the customer's daughter. While there are challenges, the staff's efforts to address concerns show potential for improvement.