This location always upgrades your meal without asking or offering. How hard could it be to ask?
Atmosphere: 1
Food: 4
Service: 1
Kayla Julian
I’m extremely disappointed with the service we received at this Wendy’s drive-through. The drive-through lady, who seemed to be a manager, was shockingly unprofessional and rude. She rushed us through our order, dismissed our concerns, and made us feel like our complaints didn’t matter. To top it off, we didn’t even receive everything we ordered.
When we realized our fries were missing, we called the restaurant multiple times. After finally getting through, the same manager answered. Instead of addressing the issue professionally, she hung up on us once we mentioned the missing fries. This behavior is completely unacceptable.
While the food itself was delicious, the lack of respect and professionalism from this manager overshadowed the entire experience. Customers deserve to be treated with courtesy and have their concerns addressed, not dismissed and ignored. Wendy’s needs to ensure their staff—especially managers—understand how to handle situations like this appropriately.
Service: 1
Jeremy Soto
**Negative Review for Wendy’s on US 27, Davenport**
I’ve been a loyal customer of the Wendy’s on US 27 in Davenport for quite some time and have always enjoyed my visits. However, my experience today left me feeling deeply disappointed and frustrated. Upon entering, it was evident that the staff was having a rough day, but that’s no excuse for the lack of professionalism and courtesy I encountered.
When I mentioned that my fries were cold and stale, instead of receiving a polite response, I was met with a dismissive attitude from the employee. She didn’t say a word, simply snatched the bag from my hands and handed me another without even an apology. It felt incredibly disrespectful, especially considering I frequent this location and spend a good amount of money there.
As a customer who values good service, I believe that everyone deserves to be treated with respect and kindness, regardless of the day they’re having. It’s disheartening to feel like my concerns were not taken seriously, and I left feeling unappreciated as a loyal patron. I hope management addresses this issue, as it would be a shame to see such a great spot lose customers over poor service.
Atmosphere: 1
Food: 1
Service: 1
Christopher Rivera
These people always mess up my orders i say plain and they double the vegitables i say one order and nuggets and they charge my 2 or 3 orders of nuggets everyone needs to get retrain or let go if they dont know how to listen
Dalton Morgan
Had to be let into the bathroom cause the employees have the key. food was ok I guess, the atmosphere was lacking, it was not very inviting. Not sure if I will give this location a visit again, maybe one more time. My coffee was luke warm when it was handed to me.
Atmosphere: 3
Food: 3
Service: 3
Fk Love
very nice people working there...very fast gettin food really...Love the Manager Olga 🍟🍔🫶🏼🤞🏻❤️👍🏻🤝🏻🙏🏼💪🏼
Atmosphere: 5
Food: 5
Service: 5
Carlos Guzman
Olga, thank you for your excellent service.
Atmosphere: 5
Food: 5
Service: 5
Isa Martinez
There was no line, and I'm still trying to figure out why they would just throw a whole piece of bacon.
Atmosphere: 5
Food: 2
Service: 3
Al Bundy
$36 of cold, cold food. Fries were no good. trash. The food was not edible. Waste of money. From purchase to home was only 5 minutes. I don't recommend this Wendy's.
Atmosphere: 2
Food: 1
Service: 2
Platano Mani
I’m not sure what is going on with this place. Last year the food and service were good. But man this place has gone downhill management wise. The manager on evening shift has an extremely loathly attitude and behaves like all customers are a pain in the neck. I understand you can be miserable at a job and it might be hard to find something else so you have no choice but to become cemented in your position. But my goodness have some respect for others we all work hard to pay for the food. you never know what another person is going through in life away from their professional position. It’s called customer service woman one of the key requirements to your “professional” position.
I ordered a pineapple Frosty and I was expecting something like triple berries, chocolate or vanilla, I mean the same creaminess but I received something like yogurt, sad 😢
Atmosphere: 3
Food: 1
Service: 4
Dennis Hahn
Gave me bacon, egg and cheese sandwiches without the bacon. From what I can tell on the receipt they overcharged me as well.
Atmosphere: 1
Food: 1
Service: 1
Muhammad Ali Jr
Nice location staff is terrible. Doesn’t have cleanliness. Neither the bathrooms won’t be returning. What a shame. I love Wendy’s, but I won’t come to this one . Randy Roman Kissimmee Fl 34747
Atmosphere: 1
Food: 1
Service: 1
Randy Jr
Nice location staff is terrible. Doesn’t have cleanliness. Neither the bathrooms won’t be returning. What a shame. I love Wendy’s, but I won’t come to this one . Randy Roman Kissimmee Fl 34747
Atmosphere: 1
Food: 1
Service: 1
JoelAngelo
The people in the drive-through had me sit there for 3 minutes before I could order. I got a baconator for me and my friend, they reminded me of the burgers I ate in the school cafeteria but with some bad bacon on it and it was also surprisingly small for a burger that's 8 bucks by itself. The only reason I'm giving a 3 star is cus the frosty exists and saves the review.
This location always upgrades your meal without asking or offering. How hard could it be to ask?
Atmosphere: 1
Food: 4
Service: 1
I’m extremely disappointed with the service we received at this Wendy’s drive-through. The drive-through lady, who seemed to be a manager, was shockingly unprofessional and rude. She rushed us through our order, dismissed our concerns, and made us feel like our complaints didn’t matter. To top it off, we didn’t even receive everything we ordered.
When we realized our fries were missing, we called the restaurant multiple times. After finally getting through, the same manager answered. Instead of addressing the issue professionally, she hung up on us once we mentioned the missing fries. This behavior is completely unacceptable.
While the food itself was delicious, the lack of respect and professionalism from this manager overshadowed the entire experience. Customers deserve to be treated with courtesy and have their concerns addressed, not dismissed and ignored. Wendy’s needs to ensure their staff—especially managers—understand how to handle situations like this appropriately.
Service: 1
**Negative Review for Wendy’s on US 27, Davenport**
I’ve been a loyal customer of the Wendy’s on US 27 in Davenport for quite some time and have always enjoyed my visits. However, my experience today left me feeling deeply disappointed and frustrated. Upon entering, it was evident that the staff was having a rough day, but that’s no excuse for the lack of professionalism and courtesy I encountered.
When I mentioned that my fries were cold and stale, instead of receiving a polite response, I was met with a dismissive attitude from the employee. She didn’t say a word, simply snatched the bag from my hands and handed me another without even an apology. It felt incredibly disrespectful, especially considering I frequent this location and spend a good amount of money there.
As a customer who values good service, I believe that everyone deserves to be treated with respect and kindness, regardless of the day they’re having. It’s disheartening to feel like my concerns were not taken seriously, and I left feeling unappreciated as a loyal patron. I hope management addresses this issue, as it would be a shame to see such a great spot lose customers over poor service.
Atmosphere: 1
Food: 1
Service: 1
These people always mess up my orders i say plain and they double the vegitables i say one order and nuggets and they charge my 2 or 3 orders of nuggets everyone needs to get retrain or let go if they dont know how to listen
Had to be let into the bathroom cause the employees have the key. food was ok I guess, the atmosphere was lacking, it was not very inviting. Not sure if I will give this location a visit again, maybe one more time. My coffee was luke warm when it was handed to me.
Atmosphere: 3
Food: 3
Service: 3
very nice people working there...very fast gettin food really...Love the Manager Olga 🍟🍔🫶🏼🤞🏻❤️👍🏻🤝🏻🙏🏼💪🏼
Atmosphere: 5
Food: 5
Service: 5
Olga, thank you for your excellent service.
Atmosphere: 5
Food: 5
Service: 5
There was no line, and I'm still trying to figure out why they would just throw a whole piece of bacon.
Atmosphere: 5
Food: 2
Service: 3
$36 of cold, cold food. Fries were no good. trash. The food was not edible. Waste of money. From purchase to home was only 5 minutes. I don't recommend this Wendy's.
Atmosphere: 2
Food: 1
Service: 2
I’m not sure what is going on with this place. Last year the food and service were good. But man this place has gone downhill management wise. The manager on evening shift has an extremely loathly attitude and behaves like all customers are a pain in the neck. I understand you can be miserable at a job and it might be hard to find something else so you have no choice but to become cemented in your position. But my goodness have some respect for others we all work hard to pay for the food. you never know what another person is going through in life away from their professional position. It’s called customer service woman one of the key requirements to your “professional” position.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
I ordered a pineapple Frosty and I was expecting something like triple berries, chocolate or vanilla, I mean the same creaminess but I received something like yogurt, sad 😢
Atmosphere: 3
Food: 1
Service: 4
Gave me bacon, egg and cheese sandwiches without the bacon. From what I can tell on the receipt they overcharged me as well.
Atmosphere: 1
Food: 1
Service: 1
Nice location staff is terrible. Doesn’t have cleanliness. Neither the bathrooms won’t be returning. What a shame. I love Wendy’s, but I won’t come to this one .
Randy Roman
Kissimmee Fl
34747
Atmosphere: 1
Food: 1
Service: 1
Nice location staff is terrible. Doesn’t have cleanliness. Neither the bathrooms won’t be returning. What a shame. I love Wendy’s, but I won’t come to this one .
Randy Roman
Kissimmee Fl
34747
Atmosphere: 1
Food: 1
Service: 1
The people in the drive-through had me sit there for 3 minutes before I could order. I got a baconator for me and my friend, they reminded me of the burgers I ate in the school cafeteria but with some bad bacon on it and it was also surprisingly small for a burger that's 8 bucks by itself. The only reason I'm giving a 3 star is cus the frosty exists and saves the review.
Atmosphere: 1
Food: 3
Service: 2
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