Ordered 3 full large sandwiches and they gave me no bag, just threw my sandwiches in the counter. Horrible customer service. And when I did ask for a bag they gave me a small bag instead of a large one. I put the sandwiches In the small bag and it instantly ripped. Horrible customer service. Went to this location about two years prior and they would not serve me because they said they could not break my $100 bill. Horrible customer service.
Bri Ortiz
I’ve ordered from this location so many times, I’m lucky enough it’s right down the street from my house. The staff at this location are all pleasant, helpful, fast, and hard working. My order is always correct and delicious. Keep up the good work Ridgewood crew, I appreciate all of you!!
Food: 5
Service: 5
E D
Very challenged drive through experience, missing items in order, and only 1 person appeared to be working. Great food, please help the staff put and fix staffing levels.
Food: 5
Sandra Mokol
Gera is what customer service is all about! She assisted me in my order and delivery, answering all my questions! You have a great employee there;
Atmosphere: 5
Food: 5
Service: 5
Robin Frame
Very disappointed. Ordered a roast beef and Cheddar toasted. Ask them to hold the horseradish and tomatoes. Get home, there are 4 tomatoes, left too long in the oven and no cheddar cheese. I was the 1st one in there only 1 after me. Order taken was Brittany. Sub roll was hard.
Food: 1
Service: 2
Andy Carter
Great roast beef sandwich
Atmosphere: 5
Food: 5
Service: 5
Blair Wilson
Manager who worked at 9/10/25 at 6:30pm refused to give me my money back after I called and stated I’m missing a sandwhich, another sandwhich had no meat, got a wrong sandwhich and all were so soggy it was uneditable. I was told by the manager that she was refusing my service because I was yelling at her and she wasn’t going to issue a refund either until I “talked nicer and apologize”. I had to drive across town to another Jimmy John’s to purchase my food and had to contact my bank to make a claim. Supposedly, this is the lady’s second day working as a manager. I want somebody to reach out to me. This is absolutely inexcusable customer service.
Theodore Pease
Ordered take out. Had a little wait. Food was excellent!
Atmosphere: 4
Food: 5
Service: 4
pf sims
I’m only one at drive through 12:30 pm still sitting at window waiting for one sandwich took 20 minutes! I should have asked for money back after waiting 19 minutes but no one would come to window.! At lease 3 people working or acting like they’re working this is lunchtime people want fast food food they go to fast food forget about the term freaky fast very poor service.
Tiffany Peri
I called this location to place an order for a catering pack, which would include 6 subs. The person on the phone said they didn’t have enough bread for that. How is this location up and running? To top it off, we asked if we could just order 4 sandwiches and GOT HUNG UP ON. So you are telling me they do not have 4 pieces of bread? I understand things happen but this is totally unacceptable. Poor customer service and poor prepping. Will never order from this location again.
Made it into Daytona late and wanted to get a quick meal before bedtime and hopefully a great week of vacation! Although we ordered online close to closing…when I arrived the JJ team were super friendly and accommodating. They went above and beyond to make sure my order was exactly as I wanted! The two ladies working 7/12/25 at closing were awesome! You don’t get service like that much these days!
Atmosphere: 5
Food: 5
Service: 5
Lex C
employees are horrible and spiteful
Atmosphere: 2
Food: 2
Service: 1
Aiden Giffen
Got 1 strip of chicken in my chicken sandwich
Courtney McClendon
I ordered my sandwich on the Jimmy John's app. I requested a 1pm delivery time as I am at work and on a schedule. At 12:49pm, I received a text that my order was sent to Uber for delivery. At 1:09pm, my order was picked up by the Uber driver and was scheduled for drop off after the driver dropped another order off. . I received my lunch at 1:25pm. That's 25 minutes late. NOT FREAKY FAST AT ALL. I understand that we have Rockville going on and lots of traffic but no one contacted me that my delivery was going to be late. I ordered a toasted sandwich that was cold upon arrival. Terrible 😞 Did call and was told that they would refund my money but that hasn't happened 😔
Ordered 3 full large sandwiches and they gave me no bag, just threw my sandwiches in the counter. Horrible customer service. And when I did ask for a bag they gave me a small bag instead of a large one. I put the sandwiches In the small bag and it instantly ripped. Horrible customer service. Went to this location about two years prior and they would not serve me because they said they could not break my $100 bill. Horrible customer service.
I’ve ordered from this location so many times, I’m lucky enough it’s right down the street from my house. The staff at this location are all pleasant, helpful, fast, and hard working. My order is always correct and delicious. Keep up the good work Ridgewood crew, I appreciate all of you!!
Food: 5
Service: 5
Very challenged drive through experience, missing items in order, and only 1 person appeared to be working. Great food, please help the staff put and fix staffing levels.
Food: 5
Gera is what customer service is all about! She assisted me in my order and delivery, answering all my questions! You have a great employee there;
Atmosphere: 5
Food: 5
Service: 5
Very disappointed. Ordered a roast beef and Cheddar toasted. Ask them to hold the horseradish and tomatoes. Get home, there are 4 tomatoes, left too long in the oven and no cheddar cheese. I was the 1st one in there only 1 after me. Order taken was Brittany. Sub roll was hard.
Food: 1
Service: 2
Great roast beef sandwich
Atmosphere: 5
Food: 5
Service: 5
Manager who worked at 9/10/25 at 6:30pm refused to give me my money back after I called and stated I’m missing a sandwhich, another sandwhich had no meat, got a wrong sandwhich and all were so soggy it was uneditable. I was told by the manager that she was refusing my service because I was yelling at her and she wasn’t going to issue a refund either until I “talked nicer and apologize”. I had to drive across town to another Jimmy John’s to purchase my food and had to contact my bank to make a claim. Supposedly, this is the lady’s second day working as a manager. I want somebody to reach out to me. This is absolutely inexcusable customer service.
Ordered take out. Had a little wait. Food was excellent!
Atmosphere: 4
Food: 5
Service: 4
I’m only one at drive through 12:30 pm still sitting at window waiting for one sandwich took 20 minutes! I should have asked for money back after waiting 19 minutes but no one would come to window.! At lease 3 people working or acting like they’re working this is lunchtime people want fast food food they go to fast food forget about the term freaky fast very poor service.
I called this location to place an order for a catering pack, which would include 6 subs. The person on the phone said they didn’t have enough bread for that. How is this location up and running? To top it off, we asked if we could just order 4 sandwiches and GOT HUNG UP ON. So you are telling me they do not have 4 pieces of bread? I understand things happen but this is totally unacceptable.
Poor customer service and poor prepping.
Will never order from this location again.
Service: 1
Restaurantji Recommends
Made it into Daytona late and wanted to get a quick meal before bedtime and hopefully a great week of vacation! Although we ordered online close to closing…when I arrived the JJ team were super friendly and accommodating. They went above and beyond to make sure my order was exactly as I wanted! The two ladies working 7/12/25 at closing were awesome! You don’t get service like that much these days!
Atmosphere: 5
Food: 5
Service: 5
employees are horrible and spiteful
Atmosphere: 2
Food: 2
Service: 1
Got 1 strip of chicken in my chicken sandwich
I ordered my sandwich on the Jimmy John's app. I requested a 1pm delivery time as I am at work and on a schedule. At 12:49pm, I received a text that my order was sent to Uber for delivery. At 1:09pm, my order was picked up by the Uber driver and was scheduled for drop off after the driver dropped another order off. . I received my lunch at 1:25pm. That's 25 minutes late. NOT FREAKY FAST AT ALL. I understand that we have Rockville going on and lots of traffic but no one contacted me that my delivery was going to be late. I ordered a toasted sandwich that was cold upon arrival. Terrible 😞 Did call and was told that they would refund my money but that hasn't happened 😔
Food: 1
Service: 1
Great sandwiches
Atmosphere: 5
Food: 5
Service: 5
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