This place was out of control, I don't know if I was walking into a Subway or a night club, the music was very loud an offensive, my son told the man THREE times that his sandwich gets salt an pepper, well he couldn't find the salt so when he did he put salt an pepper on mine, my son had to ask a FOURTH time for salt an pepper, they were playing around way to much, not remembering what they were doing, he started literally dissecting my sandwich trying to remember what it was 😵💫😵💫😵💫 this was a horrible experience, all I could say to my son on the way home is How is this place being ran like that?? Ruined my night for sure.. won't be back ..
Atmosphere: 1
Food: 1
Service: 1
Mckinney Millsap
Lost for words no complaints
Atmosphere: 5
Food: 5
Service: 5
Tracy
Good food great customer service
Atmosphere: 5
Food: 5
Service: 5
Nicøle Martinelli
It's located in an area of town that is high in crime. A lot of wanderer's.
Most times I stop in here service is however I want it. Except the last visit. I was told I couldn't add anymore condiments because he wouldn't be able to close it.
I don't believe that is for him to decide. The customer wants things even if it's extra it should be given.
Atmosphere: 3
Food: 4
Service: 3
Matthew William
Always on point, great staff
Atmosphere: 5
Food: 5
Service: 5
a b
Out of all the subways I've been to the Mason Ave location is definitely one of the best if not the best! The food is quality & service is consistent. I'd especially like to thank all the staff for paying very close attention to details making sure everything is exactly as requested! Thank you to Jacob, Jason (believe that was his name) and all the others for always delivering deliciousness and ensuring orders are done right! Keep up the good work and if the owner or management reads this your hard working staff deserves not only compliments but also a raise and promotion! :)
Atmosphere: 5
Food: 5
Service: 5
Nora Jean
Jay was awesome! He made me two very delicious subs. He was very pleasant and social. I enjoyed my experience, as usual at my favorite Subway location.
Atmosphere: 5
Food: 5
Service: 5
Luciana Branca
They took good care of us, the place was clean. We were able to eat something on the go.
Atmosphere: 4
Food: 4
Service: 4
Renee Butterfield
I stopped in to grab lunch to go, the staff was so friendly and attentive to everybody, even though they were extremely busy. Great job to The young gentleman, I think his name is Jacob and the young lady that was working with wearing glasses. Stopped in around 1:30 12/5/24.
Atmosphere: 5
Food: 5
Service: 5
Frank Alzuru
Whatever they’re being paid here isn’t enough, staff always on point, food always good
This is the BEST Subway EVER and this location is super lucky to have lovely ANGEL! She greets you like a friend and actually remembered my specific special requests after the first time.....that's AMAZING customer service! The ingredients are fresh & the service is top notch! I highly recommend stopping by!!
Atmosphere: 5
Food: 5
Service: 5
Beth Allman
I go in late night and still get great tasting sub and the guy at night is very nice and makes a good sub. UPDATE:11/17/24. I just went to this subway at 5pm on Monday. There was no line. I had a coupon for $3.99 6inch. I ordered. A roast beef toasted. I went to use my coupon and pregnant lady rudely said I could not and that it stated it on the coupon. On the coupon it says garlic roast beef and there was no garlic roast beef on their menu so I did not think that meant regular roast beef. She went into a tizzy telling me they were a testing store so their names were not correct on the menu. So I decide to pay full price and it's. 30 cents more than I have on my card like, $7.89. So I explain I don't have that much ill have to order something I can use my coupon with and she tells me they won't make me anything else and snatches the sub away. What an awful customer service rep you have there. I said I have been coming here for years and she said I hope you never come back. OVER A MISUNDERSTANDING THAT IS THEIR FAULT!!! It's not my problem your menu doesn't match the coupon. I can not believe she just treated me like this.
Atmosphere: 1
Food: 1
Service: 1
Johanna Briggs
The employees omg they are just AMAZING they make you feel like old friends even family. Being a semi regular they even remember my order sometimes. It's sad though that subway corporate won't be allowing the build your own sandwiches anymore. It's going to hurt the business a lot and being in Florida. Well, there's really only one other place we go I won't say the name but we all know what I'm talking about.
Vegetarian options: Everything can be a salad or a bowl
Kid-friendliness: Clean employees are very well mannered and polite. AWESOME AWESOME EMPLOYEES!!!!
This place was out of control, I don't know if I was walking into a Subway or a night club, the music was very loud an offensive, my son told the man THREE times that his sandwich gets salt an pepper, well he couldn't find the salt so when he did he put salt an pepper on mine, my son had to ask a FOURTH time for salt an pepper, they were playing around way to much, not remembering what they were doing, he started literally dissecting my sandwich trying to remember what it was 😵💫😵💫😵💫 this was a horrible experience, all I could say to my son on the way home is How is this place being ran like that?? Ruined my night for sure.. won't be back ..
Atmosphere: 1
Food: 1
Service: 1
Lost for words no complaints
Atmosphere: 5
Food: 5
Service: 5
Good food great customer service
Atmosphere: 5
Food: 5
Service: 5
It's located in an area of town that is high in crime. A lot of wanderer's.
Most times I stop in here service is however I want it. Except the last visit. I was told I couldn't add anymore condiments because he wouldn't be able to close it.
I don't believe that is for him to decide. The customer wants things even if it's extra it should be given.
Atmosphere: 3
Food: 4
Service: 3
Always on point, great staff
Atmosphere: 5
Food: 5
Service: 5
Out of all the subways I've been to the Mason Ave location is definitely one of the best if not the best! The food is quality & service is consistent. I'd especially like to thank all the staff for paying very close attention to details making sure everything is exactly as requested! Thank you to Jacob, Jason (believe that was his name) and all the others for always delivering deliciousness and ensuring orders are done right! Keep up the good work and if the owner or management reads this your hard working staff deserves not only compliments but also a raise and promotion! :)
Atmosphere: 5
Food: 5
Service: 5
Jay was awesome! He made me two very delicious subs. He was very pleasant and social. I enjoyed my experience, as usual at my favorite Subway location.
Atmosphere: 5
Food: 5
Service: 5
They took good care of us, the place was clean. We were able to eat something on the go.
Atmosphere: 4
Food: 4
Service: 4
I stopped in to grab lunch to go, the staff was so friendly and attentive to everybody, even though they were extremely busy. Great job to The young gentleman, I think his name is Jacob and the young lady that was working with wearing glasses. Stopped in around 1:30 12/5/24.
Atmosphere: 5
Food: 5
Service: 5
Whatever they’re being paid here isn’t enough, staff always on point, food always good
Food: 5
Service: 5
Restaurantji Recommends
This is the BEST Subway EVER and this location is super lucky to have lovely ANGEL! She greets you like a friend and actually remembered my specific special requests after the first time.....that's AMAZING customer service! The ingredients are fresh & the service is top notch! I highly recommend stopping by!!
Atmosphere: 5
Food: 5
Service: 5
I go in late night and still get great tasting sub and the guy at night is very nice and makes a good sub.
UPDATE:11/17/24. I just went to this subway at 5pm on Monday. There was no line. I had a coupon for $3.99 6inch. I ordered. A roast beef toasted. I went to use my coupon and pregnant lady rudely said I could not and that it stated it on the coupon. On the coupon it says garlic roast beef and there was no garlic roast beef on their menu so I did not think that meant regular roast beef. She went into a tizzy telling me they were a testing store so their names were not correct on the menu. So I decide to pay full price and it's. 30 cents more than I have on my card like, $7.89. So I explain I don't have that much ill have to order something I can use my coupon with and she tells me they won't make me anything else and snatches the sub away. What an awful customer service rep you have there. I said I have been coming here for years and she said I hope you never come back. OVER A MISUNDERSTANDING THAT IS THEIR FAULT!!! It's not my problem your menu doesn't match the coupon. I can not believe she just treated me like this.
Atmosphere: 1
Food: 1
Service: 1
The employees omg they are just AMAZING they make you feel like old friends even family. Being a semi regular they even remember my order sometimes. It's sad though that subway corporate won't be allowing the build your own sandwiches anymore. It's going to hurt the business a lot and being in Florida. Well, there's really only one other place we go I won't say the name but we all know what I'm talking about.
Vegetarian options: Everything can be a salad or a bowl
Kid-friendliness: Clean employees are very well mannered and polite. AWESOME AWESOME EMPLOYEES!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken, The Boss, Wrap, Cookies, Chocolate Chip Cookie
Wheelchair accessibility: Yes they have wheelchair entrance
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: The Hotshot Italiano
Guy was alone because his help left early, that should have been the reason for this guy to perk-up but he was slow , I waited 57 mins to get my food
Atmosphere: 1
Food: 3
Service: 1
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