Firehouse Subs N. Woodland

Busy place, great customer service always

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Italian, Chips, Italian Sandwich, Firehouse Italian Sub

I had uber eats delivery. Got the hook and ladder and it was disgusting. So soupy and nasty. I hadnt tasted anything so bad ever. I tried to get refund but was denied. Will never eat there again

Food: 1

friendly people, prompt service and great taste. Tried the new BBQ triple. Was good, even though I would have put more cole slaw on it. LOL

Atmosphere: 5

Food: 5

Service: 5

Amazing

Atmosphere: 5

Food: 5

Service: 5

My breadless treat had everything on it.

Atmosphere: 5

Food: 5

Service: 5

Jess and Jennifer gave amazing service.

Atmosphere: 5

Food: 5

Service: 5

Staff have bad attitudes ( stetson collage students )

Atmosphere: 1

Food: 3

Service: 1

I ORDERED 4 SANDWICHES AND ALL OF THEM WAS WRONG COMPLETELY AND MADE SLOPPY AND DIDNT GET MY COOKIES

Food: 1

The sandwich is decent and the price to make it a combo is as well. The chilli i really enjoyed tho & I appreciate that it comes with oyster crackers as well. The pickle is also a nice touch. Good service as well.

Atmosphere: 5

Food: 5

Service: 5

The service and taste of the food is fine. The problem is that about 1 in 3 times I order food from this location the order is incorrect. I ordered 2 hook and ladders and a turkey sub. Had to return the turkey because it was a third hook and ladder. I told the Manager that I needed to return the sub because it was incorrect. Manager was happy to remake or refund the sub. I asked for the refund and advised that this is a common issue at Firehouse. This is where I realized why 1 in 3 subs are wrong. Manager opened container looked at it and then looked at the ticket and asked what was wrong. Two small subs one medium. The medium was the wrong sub. I advised that it should be a turkey. I asked why this happens so frequently with a printed receipt. The Manager advised that all the subs look the same because they have cheese on them. He stated that when there are multiple subs on a ticket it is difficult to get the orders correct and everyone working was new. I advised this should be a learning experience. This was not they forgot tomatoes or added mustard. This was a completely different sub. The Manager then advised that his employees probably grabbed the wrong sub. That means there are two subs made incorrectly. Manager was completely fine with the sub being incorrect. He was more concerned that I was pointing out they have a quality control issue. Last statement from the Manager was that he never sees me in the store. How do I ordering and receiving the wrong subs every third time. My last statement was I don't come to Firehouse unless my wife wants a sub because the orders are frequently wrong.

Atmosphere: 2

Food: 3

Service: 3

Tonight 5/28/2025 the girls on staff are awesome. ALL of them. Super sweet to my daughter and double checked order while we were there. Always have a great experience here.

Atmosphere: 5

Food: 5

Service: 5

Ordered online. Was ready when I got there. Everything in my order was there. The guy behind the counter welcomed me, by name, (because of my online order) and I left. Store was clean. Parking is hard if you’re there during lunch tho.

Atmosphere: 5

Food: 5

Service: 5

Great subs. I don’t have them every week, but I go there regularly.

Atmosphere: 4

Food: 5

Service: 4

Whoever the girl is in the back today 5/5/25 2:20pm is freaking hitting her vape pen while she’s cutting meat! Tall girl blonde hair. I ordered the veggie. Ewwwww

Atmosphere: 1

Food: 1

Service: 1

Super quick and friendly service! Subs are always fresh and consistent.
We’re always greeted quickly and kindly. I’m pregnant and I didn’t even have to ask, they offered to double steam my sub for safety, which I thought was super sweet because I never ask because I’m too nervous to!!

Atmosphere: 5

Food: 5

Service: 5