Zaxbys Chicken Fingers & Buffalo Wings

First time eating Zaxby. Ordered VIA app to take advantage of free 5 finger promo. Got chicken fingers, fries, toast and grilled cheese. Chicken fingers better than expected 7/10. The fries were way better than expected with their seasoning 8/10. The toast was decent 6/10 and grilled cheese 6/10. 5 stars for ordering being ready upon promised pick up time, everything was hot and better than expected for fast food. Will try again.

Atmosphere: 5

Food: 4

Service: 5

I spent $150 on a small catering order. The order was ready on time. I picked it up and went to my event. Upon set up, I realized there was no sauce for the chicken. I called and spoke to the manager who said he forgot the sauce and there was nothing he could do for me. Terrible customer service! This location has really gone down hill.

Probably won't go back. This review is strictly about their salad. Threw out almost half.

Atmosphere: 4

Food: 1

Service: 5

Ordered 3 chicken bacon ranch fries and what a ripoff! Between the 3 meals there was 1 and half stripes of bacon and at most 4 chicken fingers for $30. Basically I spent $25 for seasoned fries!

bruh this shi so small... but service was quick and all of the soda flavors were available in the coke freestyle

Always a favorite with the kids

Atmosphere: 4

Food: 5

Service: 4

This restaurant is so clean and the staff very courteous and kind.

Atmosphere: 5

Food: 5

Service: 5

Kind of dirty, I waited 20 minutes for fried cheese bites only for a guy to pull it out of a bin. And throw it in a container.
It shouldn't have taken twenty minutes if that's all it was. Twenty-eight dollars for a salad fried cheese bites, and a large drink is a little much

Atmosphere: 2

Food: 2

Service: 1

0 ⭐️!!!!
What’s the point of ordering online if the order is going to take about 15 extra minutes just to get sent to the store when I ordered 10 minutes ahead. Then half of the order was missing inside the seal bag . Lucky I checked it before leaving. Then when I asked for I was missing I got attitude and still got it wrong what I was missing from the receipt I showed. I just left the store. Got home and one of the sandwiches was not made the way I requested. Useless and incompetent service and people. First and last time I go to this place.

Atmosphere: 1

Food: 1

Service: 1

Ordered a child's chicken fingers meal for carry out. There was NO chicken in the box, only fries. Very disappointing.

Atmosphere: 1

Food: 1

Service: 1

Nothing like getting home with all the take out to find long black hairs in the food.

Atmosphere: 1

Food: 1

Service: 2

Great food, great service. Friendly staff.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Salads

I paid $10.39 for an order of their “loaded fries” safe to say I’m disappointed. Came through their drive through 4/9/2025 and although the service was quick, customer service was mediocre and the food was even worse. Absolutely no bacon and a ration of chicken that was absolutely laughable. This place is so hit or miss. Will not earn my business again

Food: 1

This place used to be a great place to eat, but here lately the quality has went down hill, my wife and I used to frequent here atleast once or twice a week, well I decided I would try them today and ordered food for myself, my wife and child but much like other reviews posted lately, the boneless wings had very little to no sauce on them, the bread had no butter and was hardly toasted, the fries were acceptable but its very disappointing to see the quality go down and stay down over this period of time, I really hope they get it figured out because they used to do very well but now I won't bother returning until I know I'm not going to be wasting my money.

Atmosphere: 1

Food: 1

Service: 1

First time at this restaurant and we Ordered the surf n turf and got home but didn’t receive the turf! Called the store and Rob made it right. By then the rest of our food was cold. Not too impressed.

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Fried White Cheddar Bites, Handcrafted Peach Sweet Tea