I went inside and ordered at the terminal. After placing the order went to the bathroom for less than 1 minute. After that stood at the pickup counter for over 10 minutes I went to the cash register to get a refund as 4 cars were served at the drive thru. I asked 3 times if they needed my card for the refund and was just ignored and they went on making food. This was after they cleaned the buritto grill while I stood there with open food around it. If someone is just standing there and no one is making food why would you have the doors open for customers and take money when you are not going to provide anything. Now customer service said the district manager is going to contact me ASAP. The ASAP for Taco Bell is 3-7 business days.
Atmosphere: 1
Food: 1
Service: 1
Margaret H
My food was delivered warm and quickly. Everything I asked for was in my order. Even special requests! I ordered the nacho bell grande and a soft taco supreme. They tasted well, I have no complaints. Thank you Taco Bell.
Atmosphere: 5
Food: 5
Service: 5
Unknown
bad customer service
Lexi Camileri
Disappointed is an understatement… last night my friends and I placed an order for around $70 worth of food, we ordered through door dash & our food never arrived. At this point it was around 4:00am we decided it’s close by let’s just go there and get the Taco Bell. We were great at the drive through by an unpleasant employee that was very vague as to why they were refusing to take our order. We had to circle several times to understand why we couldn’t order as they are open until 5:00am and we’re continuing to hand out orders. We end up placing a mobile order accidentally to the wrong location. We explained our situation spoke very softly and let them know we’re aware this wasn’t their fault just wanted some guidance as to how we can resolve this, as we were staving. finally reach the point where it’s now 4:30am and they tell us they cannot take any orders past that time despite all of their signage saying they are open until 5:00am and are speaking to us very dismissively insisting they are not willing to make us any food or help us whatsoever. The manager then tells us she can make us some things if we go and take out cash (which I’m certain she was trying to pocket). I really loved this location under the old management but given the staffing changes I will not be returning. I’ve never experience such unfriendly & harsh treatment especially at an establishment I’ve spent over $100 tonight at & hours trying to figure out how to get my food. I understand that not all of the errors regarding the orders the staff was in control of, but they were in control of how they approached the situation & how they spoke to clearly disheartened customers. I hope that nobody else has to endure that treatment from the people working their as I received, I will never recommended to anyone they go to this particular location and I suggest considering a change in management!
Atmosphere: 1
Food: 1
Service: 1
Rachelle L
this is the worst location ever! From the service to the atmosphere
Atmosphere: 1
Food: 1
Service: 1
Wesley Perrine
food was fresh hot and good......
Atmosphere: 5
Food: 5
Service: 5
B M
I saw multiple rats on the property near the drive-thru. I lost my appetite after that.
Before I saw multiple rodents hanging out on the property, I would have just said that nine times out of ten, this restaurant manages to screw up an order in a big way. Beware if you're vegetarian or vegan as they seem to like ignoring an order with black beans and putting beef inside instead. They'll also leave extra (paid for) ingredients out of orders and not tell you, leaving you to waste money on modifications they don't do.
Atmosphere: 1
Food: 1
Service: 1
Anthony d
Absolutely the worst staff in the history of taco bell. No one understands English. Do not go here. Staff is very rude and unprofessional.
Atmosphere: 1
Food: 1
Service: 1
W E.
Broken/missing: customer side soda machine, no forks, greasy and slick floor that probably hasn't been properly mopped in weeks
On the plus side, if you enjoy listening to employees loudly argue in Creole and English instead of messing up your order, you're at the right place!
Atmosphere: 1
Food: 2
Service: 1
Idkk Just for
This is by far the worst food quality I’ve ever tasted. The staff and the whole restaurant itself does not care about anything. This is the 3 rd time and the food taste like it been sitting out for weeks. I hope they shut down.
The absolute worst fast food restaurant I have ever been. Not even the worst Taco Bell but the worst restaurant ever! The chalupa tortilla was cold and the steak was as cold as the mound of lettuce that was on it. They will not take your order at the counter and when another person asked to pay with cash they told him to walk over the take out window but she was on the phone and told him no cash, as she couldn't be bothered to even look at him. I stood at the counter 10 minutes while everyone one of the employees looked at me but not once acknowledged me. Finally one person told me I have to use the kiosk. There was no fountain drinks, the mountain dew was flat, and there was an A-frame ladder right in the middle of the walk in door. I should have stuck to my gut and gone to the Burger King right next door. Need us to say I will never be coming back to this place nor recommending anybody come here. DO NOT COME TO THIS LOCATION! RESTAURANT # 032631... ORDER 111. On January 21st 2026 at 1:38 p.m.
Atmosphere: 1
Food: 1
Service: 1
Marcie T
I come to the drive-through and the cashier really asked me. “ What do you need?” Are you Kidding me this is how we talk to customers now?
GABRIEL GARCIA PULIDO
People just don't care anymore
Atmosphere: 1
Food: 2
Service: 1
Bryan Lederman
Got home to eat my hard soft tacos. Very disappointed in the food quality like there were left out overnight and got a bit stale. When I called to talk to someone, they picked u0 and just hung the phone up on me. This store better change its ways. Especially after seeing the post about the nasty employee with her nasty feet on the table in the lobby where people eat. Pretty disgusting if you ask me. Where is the gm? Time for them to step up or get fired
Atmosphere: 1
Food: 1
Service: 2
Margop Pierre
I paid for my food at kiosk and put my name on ticket. Machine was having a problem with processing the order over to kitchen. I inserted my card in the machine and pd for my order and the manager doesn't want to give me my food. I showed the approved purchase from my acct and the manager walk off and go to the back and tell the other associate to help me.The drive thru guy had them fix my order for me. This is a shame how people act in the work place when their too ignorant to know how to communicate. You wouldn't have a job if no one came in hear to eat . Taco Bell! They are barley existant on this planet. Omg! I only came here because a friend recommended the Cantina bowl. I'm done with these non communicable people that they hire at Taco Bell. Uneducated talent. Wow 😳
I went inside and ordered at the terminal. After placing the order went to the bathroom for less than 1 minute. After that stood at the pickup counter for over 10 minutes I went to the cash register to get a refund as 4 cars were served at the drive thru. I asked 3 times if they needed my card for the refund and was just ignored and they went on making food. This was after they cleaned the buritto grill while I stood there with open food around it. If someone is just standing there and no one is making food why would you have the doors open for customers and take money when you are not going to provide anything. Now customer service said the district manager is going to contact me ASAP. The ASAP for Taco Bell is 3-7 business days.
Atmosphere: 1
Food: 1
Service: 1
My food was delivered warm and quickly. Everything I asked for was in my order. Even special requests! I ordered the nacho bell grande and a soft taco supreme. They tasted well, I have no complaints. Thank you Taco Bell.
Atmosphere: 5
Food: 5
Service: 5
bad customer service
Disappointed is an understatement… last night my friends and I placed an order for around $70 worth of food, we ordered through door dash & our food never arrived. At this point it was around 4:00am we decided it’s close by let’s just go there and get the Taco Bell. We were great at the drive through by an unpleasant employee that was very vague as to why they were refusing to take our order. We had to circle several times to understand why we couldn’t order as they are open until 5:00am and we’re continuing to hand out orders. We end up placing a mobile order accidentally to the wrong location. We explained our situation spoke very softly and let them know we’re aware this wasn’t their fault just wanted some guidance as to how we can resolve this, as we were staving. finally reach the point where it’s now 4:30am and they tell us they cannot take any orders past that time despite all of their signage saying they are open until 5:00am and are speaking to us very dismissively insisting they are not willing to make us any food or help us whatsoever. The manager then tells us she can make us some things if we go and take out cash (which I’m certain she was trying to pocket). I really loved this location under the old management but given the staffing changes I will not be returning. I’ve never experience such unfriendly & harsh treatment especially at an establishment I’ve spent over $100 tonight at & hours trying to figure out how to get my food. I understand that not all of the errors regarding the orders the staff was in control of, but they were in control of how they approached the situation & how they spoke to clearly disheartened customers. I hope that nobody else has to endure that treatment from the people working their as I received, I will never recommended to anyone they go to this particular location and I suggest considering a change in management!
Atmosphere: 1
Food: 1
Service: 1
this is the worst location ever! From the service to the atmosphere
Atmosphere: 1
Food: 1
Service: 1
food was fresh hot and good......
Atmosphere: 5
Food: 5
Service: 5
I saw multiple rats on the property near the drive-thru. I lost my appetite after that.
Before I saw multiple rodents hanging out on the property, I would have just said that nine times out of ten, this restaurant manages to screw up an order in a big way. Beware if you're vegetarian or vegan as they seem to like ignoring an order with black beans and putting beef inside instead. They'll also leave extra (paid for) ingredients out of orders and not tell you, leaving you to waste money on modifications they don't do.
Atmosphere: 1
Food: 1
Service: 1
Absolutely the worst staff in the history of taco bell. No one understands English. Do not go here. Staff is very rude and unprofessional.
Atmosphere: 1
Food: 1
Service: 1
Broken/missing: customer side soda machine, no forks, greasy and slick floor that probably hasn't been properly mopped in weeks
On the plus side, if you enjoy listening to employees loudly argue in Creole and English instead of messing up your order, you're at the right place!
Atmosphere: 1
Food: 2
Service: 1
This is by far the worst food quality I’ve ever tasted. The staff and the whole restaurant itself does not care about anything. This is the 3 rd time and the food taste like it been sitting out for weeks. I hope they shut down.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The absolute worst fast food restaurant I have ever been. Not even the worst Taco Bell but the worst restaurant ever! The chalupa tortilla was cold and the steak was as cold as the mound of lettuce that was on it. They will not take your order at the counter and when another person asked to pay with cash they told him to walk over the take out window but she was on the phone and told him no cash, as she couldn't be bothered to even look at him. I stood at the counter 10 minutes while everyone one of the employees looked at me but not once acknowledged me. Finally one person told me I have to use the kiosk. There was no fountain drinks, the mountain dew was flat, and there was an A-frame ladder right in the middle of the walk in door. I should have stuck to my gut and gone to the Burger King right next door. Need us to say I will never be coming back to this place nor recommending anybody come here. DO NOT COME TO THIS LOCATION! RESTAURANT # 032631... ORDER 111. On January 21st 2026 at 1:38 p.m.
Atmosphere: 1
Food: 1
Service: 1
I come to the drive-through and the cashier really asked me. “ What do you need?” Are you Kidding me this is how we talk to customers now?
People just don't care anymore
Atmosphere: 1
Food: 2
Service: 1
Got home to eat my hard soft tacos. Very disappointed in the food quality like there were left out overnight and got a bit stale. When I called to talk to someone, they picked u0 and just hung the phone up on me. This store better change its ways. Especially after seeing the post about the nasty employee with her nasty feet on the table in the lobby where people eat. Pretty disgusting if you ask me. Where is the gm? Time for them to step up or get fired
Atmosphere: 1
Food: 1
Service: 2
I paid for my food at kiosk and put my name on ticket. Machine was having a problem with processing the order over to kitchen. I inserted my card in the machine and pd for my order and the manager doesn't want to give me my food. I showed the approved purchase from my acct and the manager walk off and go to the back and tell the other associate to help me.The drive thru guy had them fix my order for me. This is a shame how people act in the work place when their too ignorant to know how to communicate. You wouldn't have a job if no one came in hear to eat . Taco Bell! They are barley existant on this planet. Omg! I only came here because a friend recommended the Cantina bowl. I'm done with these non communicable people that they hire at Taco Bell. Uneducated talent. Wow 😳
Atmosphere: 2
Food: 2
Service: 1
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