Okay, here goes. If i could give this place 0 stars I would.I'll start with the greeting. There were 2 employees in the store.I later found out their names are Raelynn/Raylynn, (not sure of the spelling) and Ashleigh/Ashley, (again, not sure of the spelling). We (I was with a friend) entered the store to be greeted by "We are only taking cash, no cards." One of the 2 girls, yes girls, was playing with the meat slicer, for whatever reason. I was trying to decide what I wanted and the one on the cash register was rushing us to decide what we wanted to eat. I decided on the Philly Steak with onions, peppers, cheese and mayo and asked that they hold the cheese and the mayo. The first thing the sandwich maker did was put cheese on my sandwich and was annoyed that I said to remove it as I am allergic to cheese. The other sandwich that my friend ordered was questionable as the girl didn't even think to ask if he wanted lettuce, tomatoes, etc. I noticed there was nothing on his sandwich except the meat and cheese, so I offered up other items for the sandwich. We ordered the "meal deals". I was told by the cashier that with our sandwiches we get either 2 cookies or 1 cookie, a bag of chips and a fountain drink. So, I asked for a bag of chips and 1 cookie. The other girl working in the store shouted out, "No, cookies or chips." So, I settled on a bag of chips. My friend asked for 2 cookies. We got cups for our fountain drinks, and I also ordered a Churro. We got our sandwiches, and I took my cup to the fountain drink area. Two canisters held iced teas: one for unsweetened and one for sweet tea. Someone needs to wash their canisters for tea as these tea canisters had stuff floating in them in the tea and the containers themselves were filthy, so I settled on a soda fountain drink, rather than the tea. I went to a table to sit and eat only to find the table was dirty and the chair had leftover foodstuff from a previous customer. I wiped the table and chair before sitting down to eat. While eating I realized I had not received my churro and as things went, it had never been made for me (apparently, they make them when ordered.) So, I had to ask for it and got an attitude about her having to work a little more for my lunch order.After I finished eating, I went into the ladies' restroom to wash my hands. The toilet was a disgusting mess. There was black along the rim of the bowl and in the bowl as if it hadn't been cleaned in months, if not years. The sink was dirty and even the paper towel holder had a greasy film on it. I emerged from the restroom and asked the girl, who cleans the restrooms. Her reply was something like, (paraphrasing) The closing shift or closing manager. I said to the girl, "You might want to leave the manager a note to be sure it gets cleaned. The girl became rude and obnoxious, so I gathered my belongings and started to leave. Then I asked for their names and the reply was "NO!!!"You can derive from my comments that I will not be back to this Subway and I hope everyone takes heed to the most unprofessional, disgusting girls named Raelynn and Ashley to have them removed from Subway. These girls also need to made aware that there are personal shoppers who go around to different places and check out how the employees handle things and how the food is. I may have been one of those personal shoppers, we will never know.BTW, I think they are skimping on the food in the big bread and they don't have ketchup. Really?Also take note, while I was there, there was a young lady who was having trouble getting a replacement sandwich for her grandfather. The original one was made wrong and these Subway idiots were not very obliging to this girl.Shame on whoever hired these 2 idiots to work in a customer service environment. People walked out every time they said "Only Cash".I notice that management/owner doesn't care about the reviews for their business. They have not responded to any reviews.
Atmosphere: 1
Food: 1
Service: 1
Yibba de Silvio
Customer service is terrible. The blonde girl needs to be fired, I don’t know her name neither do I care for her name but she knows who she is, super rude and loud, food wasn’t any better.Horrible como me trataron aquí. Y la comida estaba peor que nada, no vengan para acá.
Atmosphere: 1
Food: 1
Service: 1
Dominic Grieco
Horrible service don’t tell you that they ran out of all meats let u sit in a long line and then tell you they don’t have any meat workers are lazy and food all looks nasty and all over the counters disgusting
Magaly Escanio
My experience at this subway it was so-so the guy that was working today thete was very good he was doing an exelent job but he was all by him self when the store was super full. Also the floor was all wet. We dine in but I thing that have to be addressed
Atmosphere: 1
Food: 5
Service: 5
Google user
The order was incorrect and missing items. Returned back to the store and was told yes we don’t have the meatballs so I made another of the other sub you ordered. Didn’t communicate and say anything when the order was picked up just gave us whatever they made. Then didn’t have the corporate number that they said we needed to get a refund for the missing item or the incorrect item.
ppoppicks
Service here was prompt and efficient.Vegetarian options: You can get a decent vegetarian sub here. Many of options as to what you would like the vegetables to be.
Atmosphere: 4
Food: 4
Service: 4
Steve Barrett
Friendly staff and helpful!Not really long wait time.
Atmosphere: 3
Food: 5
Service: 5
Cetta Bee
Great service good food! Place is always clean when we visit and very bisyy
Atmosphere: 5
Food: 5
Service: 5
Jason Walsh
One of the worst subway locations ever conceived. They don't take most subway coupons. They don't accept subway rewards points. They are frequently out of items. The employees frequently ignore the toppings listed on the sandwich and put whatever they want. They also ignore any comments input as to how you want the sandwich made. They frequently don't have orders ready or even started when you go during the pickup time that the app says your order will be ready by. When I tried to engage them in conversation the last time I was there. The girl that says she works at the Deland location as well was quite rude and didn't even reply to me several times. Make the 4.5 mile drive to the other howland location. None of these problems ever seem to happen over there.
Carmen Correa
1/6/2023 8:45pmI made this order while parked in front of the store and immediately after I submitted the order before they started to prepare it I spoke to the man who was going to prepare it and told him that I made a mistake. the bread was supposed to be italian herbs and cheese with ham swiss cheese and only lettuce so please fix it before doing it and he made me the one that I ordered by mistake then when my husband went back he made him pay for a new sandwich He said he had to cancel the order on the app and I didn't find any way to cancel it, I mean, he kept the sandwich, which I told him not to do And he made me pay for another one He said that he had nothing to do with the application and I had to pay him even though I told him on the phone before doing it how I wanted it, this is completely ridiculous.
Terrible Subway don't bother going there. What I ordered was a steak sub it has maybe a teaspoon of meat in it!?
Chasing Goats
On 12/12/22, two young associates were faced with a dinner rush @6:30pm. With 8 people in line and at least 2 online orders, the two girls pushed thru, and efficiently and effectively met all customers needs. These two gave their best effort and I was very impressed with their ability to operate under pressure. Whoever those two employees were, they deserve a raise.
Melitza Alvarado
The little old lady was so nice good customer services.
Carmelle Laporte
Clean place & very good customer service.
Brent Lundin
Just ok. Always underwhelming. I'll occasionally be like "ok I'll give them another chance" and really just isn't that good.
Okay, here goes. If i could give this place 0 stars I would.I'll start with the greeting. There were 2 employees in the store.I later found out their names are Raelynn/Raylynn, (not sure of the spelling) and Ashleigh/Ashley, (again, not sure of the spelling). We (I was with a friend) entered the store to be greeted by "We are only taking cash, no cards." One of the 2 girls, yes girls, was playing with the meat slicer, for whatever reason. I was trying to decide what I wanted and the one on the cash register was rushing us to decide what we wanted to eat. I decided on the Philly Steak with onions, peppers, cheese and mayo and asked that they hold the cheese and the mayo. The first thing the sandwich maker did was put cheese on my sandwich and was annoyed that I said to remove it as I am allergic to cheese. The other sandwich that my friend ordered was questionable as the girl didn't even think to ask if he wanted lettuce, tomatoes, etc. I noticed there was nothing on his sandwich except the meat and cheese, so I offered up other items for the sandwich. We ordered the "meal deals". I was told by the cashier that with our sandwiches we get either 2 cookies or 1 cookie, a bag of chips and a fountain drink. So, I asked for a bag of chips and 1 cookie. The other girl working in the store shouted out, "No, cookies or chips." So, I settled on a bag of chips. My friend asked for 2 cookies. We got cups for our fountain drinks, and I also ordered a Churro. We got our sandwiches, and I took my cup to the fountain drink area. Two canisters held iced teas: one for unsweetened and one for sweet tea. Someone needs to wash their canisters for tea as these tea canisters had stuff floating in them in the tea and the containers themselves were filthy, so I settled on a soda fountain drink, rather than the tea. I went to a table to sit and eat only to find the table was dirty and the chair had leftover foodstuff from a previous customer. I wiped the table and chair before sitting down to eat. While eating I realized I had not received my churro and as things went, it had never been made for me (apparently, they make them when ordered.) So, I had to ask for it and got an attitude about her having to work a little more for my lunch order.After I finished eating, I went into the ladies' restroom to wash my hands. The toilet was a disgusting mess. There was black along the rim of the bowl and in the bowl as if it hadn't been cleaned in months, if not years. The sink was dirty and even the paper towel holder had a greasy film on it. I emerged from the restroom and asked the girl, who cleans the restrooms. Her reply was something like, (paraphrasing) The closing shift or closing manager. I said to the girl, "You might want to leave the manager a note to be sure it gets cleaned. The girl became rude and obnoxious, so I gathered my belongings and started to leave. Then I asked for their names and the reply was "NO!!!"You can derive from my comments that I will not be back to this Subway and I hope everyone takes heed to the most unprofessional, disgusting girls named Raelynn and Ashley to have them removed from Subway. These girls also need to made aware that there are personal shoppers who go around to different places and check out how the employees handle things and how the food is. I may have been one of those personal shoppers, we will never know.BTW, I think they are skimping on the food in the big bread and they don't have ketchup. Really?Also take note, while I was there, there was a young lady who was having trouble getting a replacement sandwich for her grandfather. The original one was made wrong and these Subway idiots were not very obliging to this girl.Shame on whoever hired these 2 idiots to work in a customer service environment. People walked out every time they said "Only Cash".I notice that management/owner doesn't care about the reviews for their business. They have not responded to any reviews.
Atmosphere: 1
Food: 1
Service: 1
Customer service is terrible. The blonde girl needs to be fired, I don’t know her name neither do I care for her name but she knows who she is, super rude and loud, food wasn’t any better.Horrible como me trataron aquí. Y la comida estaba peor que nada, no vengan para acá.
Atmosphere: 1
Food: 1
Service: 1
Horrible service don’t tell you that they ran out of all meats let u sit in a long line and then tell you they don’t have any meat workers are lazy and food all looks nasty and all over the counters disgusting
My experience at this subway it was so-so the guy that was working today thete was very good he was doing an exelent job but he was all by him self when the store was super full. Also the floor was all wet. We dine in but I thing that have to be addressed
Atmosphere: 1
Food: 5
Service: 5
The order was incorrect and missing items. Returned back to the store and was told yes we don’t have the meatballs so I made another of the other sub you ordered. Didn’t communicate and say anything when the order was picked up just gave us whatever they made. Then didn’t have the corporate number that they said we needed to get a refund for the missing item or the incorrect item.
Service here was prompt and efficient.Vegetarian options: You can get a decent vegetarian sub here. Many of options as to what you would like the vegetables to be.
Atmosphere: 4
Food: 4
Service: 4
Friendly staff and helpful!Not really long wait time.
Atmosphere: 3
Food: 5
Service: 5
Great service good food! Place is always clean when we visit and very bisyy
Atmosphere: 5
Food: 5
Service: 5
One of the worst subway locations ever conceived. They don't take most subway coupons. They don't accept subway rewards points. They are frequently out of items. The employees frequently ignore the toppings listed on the sandwich and put whatever they want. They also ignore any comments input as to how you want the sandwich made. They frequently don't have orders ready or even started when you go during the pickup time that the app says your order will be ready by. When I tried to engage them in conversation the last time I was there. The girl that says she works at the Deland location as well was quite rude and didn't even reply to me several times. Make the 4.5 mile drive to the other howland location. None of these problems ever seem to happen over there.
1/6/2023 8:45pmI made this order while parked in front of the store and immediately after I submitted the order before they started to prepare it I spoke to the man who was going to prepare it and told him that I made a mistake. the bread was supposed to be italian herbs and cheese with ham swiss cheese and only lettuce so please fix it before doing it and he made me the one that I ordered by mistake then when my husband went back he made him pay for a new sandwich He said he had to cancel the order on the app and I didn't find any way to cancel it, I mean, he kept the sandwich, which I told him not to do And he made me pay for another one He said that he had nothing to do with the application and I had to pay him even though I told him on the phone before doing it how I wanted it, this is completely ridiculous.
Service: 1
Restaurantji Recommends
Terrible Subway don't bother going there. What I ordered was a steak sub it has maybe a teaspoon of meat in it!?
On 12/12/22, two young associates were faced with a dinner rush @6:30pm. With 8 people in line and at least 2 online orders, the two girls pushed thru, and efficiently and effectively met all customers needs. These two gave their best effort and I was very impressed with their ability to operate under pressure. Whoever those two employees were, they deserve a raise.
The little old lady was so nice good customer services.
Clean place & very good customer service.
Just ok. Always underwhelming. I'll occasionally be like "ok I'll give them another chance" and really just isn't that good.