We ate here while staying at the Henderson Beach Resort. We drove in on Christmas evening and fortunately it was open late. The atmosphere was cozy and the food was fresh and tasty. We had the smoked wings, pizza, chicken tenders and fries. (We traveled with our little ones) The waiter was so patient and friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Savanna Stroppel
Food and drinks were great. Rron is the best bartender! I will be back!
Atmosphere: 5
Food: 5
Service: 5
T Slaven
Nice food, and polite bar staff with a good view. With that said, service took a very long time. There was one bar staff on, when it was clearly evident 3 or 4 were needed. It felt like management here wasn't supportive of customers actually using horizons. Very, very slow.
Atmosphere: 4
Food: 4
Service: 2
Stephanie
Food and service were wonderful. Server was very attentive and checked up as needed to make sure everything was to our liking. The only negative note would be that we were celebrating a birthday and had it noted on the reservation, but neither host or server said anything or acknowledged it.
B LangeII
I rather enjoy this place!
Atmosphere: 5
Service: 5
Kristin Case
If you are looking for a family friendly vacation, this resort is not it. Save your money and go elsewhere…here is why.
Pros of resort…The rooms and resort itself are beautiful and maintained. We liked the offerings of complimentary fitness classes, like yoga and spin. We had complimentary paddle boards, this was great! Complimentary Starbucks coffee and water as well.
The cons of resort…no one followed up as my younger son had a medical emergency on resort property, pools, lack of customer service, extra charges for everything, no mini fridges in hotel rooms or microwave and lack there of kids activities at resort.
My son was bitten by multiple jellyfish on the beach. Security was called. Sean was great as well as beach attendants. I’m shocked that a manager did not step in and or check on the situation. Maybe they were not notified or maybe didn’t care, but was a scary situation for us.
With the pools, why do you have multiple lazy rivers and not provide a tube to float down the pool with?! The resort charges $36 per tube at one of their stores. You don’t go to a water park and purchase tubes when you get there? We left the resort to go buy tubes to find out another pool on another part of the resort offered tubes, also a different owner we later found out. Why charge a $47 resort fee per day if you can’t supply a simply amenity for the pool?
Extra charges…beach chairs to rent are anywhere from $80-$100 per day…again other resorts in the area don’t charge for this. Most days towels were not available at the pool or the beach, so we enjoyed sitting in the sand :)
As far as food on the resort…last call for drinks and food of any kind was at 4:45pm each day poolside. I am pretty sure ppl like to have dinner by the pool or even a drink and this was not the case. No outside drinks are allowed but when you cut off services to your guests this should not be the case. This left us with restaurants on site and spend a few $$$$ or go to a local Destin restaurant and wait 3hrs, not my idea of relaxing.
Customer service, you’re not greeted or attended to unless you pay the $$$ valet fee. When I checked in no one greeted me, showed me where anything was, it was oh your self parking and do you have your credit card?! No one on the resort is knowledgeable about events on property, restaurant suggestions or activities outside of the resort. Henderson posts certain things on FB and when I inquired do you make that drink here? Response was oh I don’t know never heard of it. That was the response in general from all staff of I am not sure or don’t live in Destin.
I will say Paislee and Mia were very helpful with certain aspects of registration and checkout, I did appreciate their helpfulness and their awesome customer service.
With kids activities I thought there would be more activities like tie dye stations, stuffing a stuffed animal, finding shark teeth in the sand etc.
There was 2 activities while we were there mini golf and movie by the pool. The movie didn’t work after about 30 mins and then the mini golf was not a mini golf course just a chance to hit the ball twice.
My family and I travel a lot and the overall feel we all felt from this resort was a Ritz Carlton budget and customer service of the Holiday Inn. I did fill out a guest survey. We will be back to Destin but not at this resort.
EricC
Excited to try in a recommendation. Beautiful location . We were sat and not greeted by anyone for over twenty minutes. A server asked if we had been helped , responded no, and had a server come by 5 minutes later, said he would be be back shortly . Waited another ten minutes and left.
Greg Mayes
Called and asked for the best room available. Confirmed and credit card was taken.
Initially, I was given pool and resort passes. Then suddenly, no rooms were available. Upon complaining about the $1,200 charge and mysteriously losing the reservation, the spa manager, John Vaneron, threatened to call security (I was not yelling, he simply didn’t like the inconvenience of explaining or trying to help)—why the massage guy was running the front desk is another issue I can’t explain, but an incredibly poor management choice. If John works in hospitality, then I am Jiminy Cricket in the flesh.
Having small children waiting, I was one of many having similar issues. Everything was someone else’s fault.
What a joke… misleading, bizarrely arrogant, customer-last, and by far the worst experience I have had at any “nice” resort. The staff seemingly enjoyed it, especially the spa guy who seems to be empowered by a resort blazer. At one point they were laughing in a back room together.
An absolute joke of an establishment. Could get better service at the Red Roof Inn.
As I write this review, several groups are experiencing the exact same treatment. In fact, 3 couples have come to offer their condolences and share their own frustrations as I am leaving.
Service was really good but expected so much more from the food. Very expensive. Very small portions which didn't really matter because we wouldn't have eaten more anyway. Seasoning was way overdone and just didn't go together. Very disappointed and will definitely not return. Wish I had that money back.
We chose this restaurant to have a nice family meal on our anniversary. The reviews were great and so many photos had beautiful meals with cute gestures like “congrats” or “happy anniversary” written in chocolate on dessert plates. Although our meal was fantastic, our anniversary was not acknowledged in any way and that was a little disappointing. We noted it through our OpenTable reservation and even told our waitress but still nothing. Other than that, it was a nice evening and restaurant!
Lovely service in a nice atmosphere. My brunch dish, the tenderloin hash, had no seasoning at all. No sauce. Just potatoes, spinach, a few overcooked pieces of tenderloin, and two poached eggs.
Maryann
Jennifer, our server, was top notch. Wedge was skimpy w very little blue cheese crumble and bacon bits but lettuce was fresh. 6 Oz filet mignon and asparagus were perfectly cooked and very tasty. Baked potato side was crusted w sea salt. Yummy. Grouper dish was very good too.
Such a beautiful restaurant! We were seated immediately in the outdoor part of the restaurant overlooking the pool! Our server showed up immediately and took our drink and appetizer order. The appetizers were very good! Then she took our entree order. My husband's filet mignon was very salty. The gumbo had a gravy taste, not like a usual gumbo. The sushi was amazing! Don't order the heirloom tomato salad! It was very bland tasting and the tomatoes were mushy. They took this off of our bill though! Our server got busy with a large table and it seemed like we were forgotten. We sat for 25 minutes waiting for her to bring us our bill.
AmberN
To be honest, I wasn't sure if I wanted to share this but I think it's important for those who do look to go! I will start by saying the food was phenomenal! Crispy cauliflower is a must try and the sushi was very well crafted! Unfortunately the service didn't match the impeccable food. Our total time here was over 2.5 hours, 156 minutes. We saw our waitress total of 6x. We waited over thirty minutes for most of our parties drinks, with another training a full hour to be received. We want to give our waitress benefit of the doubt, but the restaurant was not busy, we were one of two tables outside and only half dozen or so parties, not large, where inside with what looked like their own servers. The fact there was a 20% automatic gratuity is what really throws it for me, because her incentive to be a good waitress also wasn't there. I asked for a second glass of champagne and it took 45 minutes for me to be told she “had to wait for the bottle to get cold,” If that was the case, that's perfectly acceptable but come let me know and see if I'd like to order something else. Same with other woman in our party when she asked for drink that use to be on their menu, had a photo of the drink when was last here and was promptly told “that wasn't from here!” The list goes on but just don't be in a hurry here, be good at filling the time and enjoy drinks and food - when and if it gets to you!
TomB
Very nice experience. Food was a bit disappointing. The French toast was so tough it couldn't be eaten and the quiche was bland and watery. Other than that, it was very good. The bacon was amazing
We ate here while staying at the Henderson Beach Resort. We drove in on Christmas evening and fortunately it was open late. The atmosphere was cozy and the food was fresh and tasty. We had the smoked wings, pizza, chicken tenders and fries. (We traveled with our little ones) The waiter was so patient and friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Food and drinks were great. Rron is the best bartender! I will be back!
Atmosphere: 5
Food: 5
Service: 5
Nice food, and polite bar staff with a good view. With that said, service took a very long time. There was one bar staff on, when it was clearly evident 3 or 4 were needed. It felt like management here wasn't supportive of customers actually using horizons. Very, very slow.
Atmosphere: 4
Food: 4
Service: 2
Food and service were wonderful. Server was very attentive and checked up as needed to make sure everything was to our liking. The only negative note would be that we were celebrating a birthday and had it noted on the reservation, but neither host or server said anything or acknowledged it.
I rather enjoy this place!
Atmosphere: 5
Service: 5
If you are looking for a family friendly vacation, this resort is not it. Save your money and go elsewhere…here is why. Pros of resort…The rooms and resort itself are beautiful and maintained. We liked the offerings of complimentary fitness classes, like yoga and spin. We had complimentary paddle boards, this was great! Complimentary Starbucks coffee and water as well. The cons of resort…no one followed up as my younger son had a medical emergency on resort property, pools, lack of customer service, extra charges for everything, no mini fridges in hotel rooms or microwave and lack there of kids activities at resort. My son was bitten by multiple jellyfish on the beach. Security was called. Sean was great as well as beach attendants. I’m shocked that a manager did not step in and or check on the situation. Maybe they were not notified or maybe didn’t care, but was a scary situation for us. With the pools, why do you have multiple lazy rivers and not provide a tube to float down the pool with?! The resort charges $36 per tube at one of their stores. You don’t go to a water park and purchase tubes when you get there? We left the resort to go buy tubes to find out another pool on another part of the resort offered tubes, also a different owner we later found out. Why charge a $47 resort fee per day if you can’t supply a simply amenity for the pool? Extra charges…beach chairs to rent are anywhere from $80-$100 per day…again other resorts in the area don’t charge for this. Most days towels were not available at the pool or the beach, so we enjoyed sitting in the sand :) As far as food on the resort…last call for drinks and food of any kind was at 4:45pm each day poolside. I am pretty sure ppl like to have dinner by the pool or even a drink and this was not the case. No outside drinks are allowed but when you cut off services to your guests this should not be the case. This left us with restaurants on site and spend a few $$$$ or go to a local Destin restaurant and wait 3hrs, not my idea of relaxing. Customer service, you’re not greeted or attended to unless you pay the $$$ valet fee. When I checked in no one greeted me, showed me where anything was, it was oh your self parking and do you have your credit card?! No one on the resort is knowledgeable about events on property, restaurant suggestions or activities outside of the resort. Henderson posts certain things on FB and when I inquired do you make that drink here? Response was oh I don’t know never heard of it. That was the response in general from all staff of I am not sure or don’t live in Destin. I will say Paislee and Mia were very helpful with certain aspects of registration and checkout, I did appreciate their helpfulness and their awesome customer service. With kids activities I thought there would be more activities like tie dye stations, stuffing a stuffed animal, finding shark teeth in the sand etc. There was 2 activities while we were there mini golf and movie by the pool. The movie didn’t work after about 30 mins and then the mini golf was not a mini golf course just a chance to hit the ball twice. My family and I travel a lot and the overall feel we all felt from this resort was a Ritz Carlton budget and customer service of the Holiday Inn. I did fill out a guest survey. We will be back to Destin but not at this resort.
Excited to try in a recommendation. Beautiful location . We were sat and not greeted by anyone for over twenty minutes. A server asked if we had been helped , responded no, and had a server come by 5 minutes later, said he would be be back shortly . Waited another ten minutes and left.
Called and asked for the best room available. Confirmed and credit card was taken. Initially, I was given pool and resort passes. Then suddenly, no rooms were available. Upon complaining about the $1,200 charge and mysteriously losing the reservation, the spa manager, John Vaneron, threatened to call security (I was not yelling, he simply didn’t like the inconvenience of explaining or trying to help)—why the massage guy was running the front desk is another issue I can’t explain, but an incredibly poor management choice. If John works in hospitality, then I am Jiminy Cricket in the flesh. Having small children waiting, I was one of many having similar issues. Everything was someone else’s fault. What a joke… misleading, bizarrely arrogant, customer-last, and by far the worst experience I have had at any “nice” resort. The staff seemingly enjoyed it, especially the spa guy who seems to be empowered by a resort blazer. At one point they were laughing in a back room together. An absolute joke of an establishment. Could get better service at the Red Roof Inn. As I write this review, several groups are experiencing the exact same treatment. In fact, 3 couples have come to offer their condolences and share their own frustrations as I am leaving.
Service was really good but expected so much more from the food. Very expensive. Very small portions which didn't really matter because we wouldn't have eaten more anyway. Seasoning was way overdone and just didn't go together. Very disappointed and will definitely not return. Wish I had that money back.
We chose this restaurant to have a nice family meal on our anniversary. The reviews were great and so many photos had beautiful meals with cute gestures like “congrats” or “happy anniversary” written in chocolate on dessert plates. Although our meal was fantastic, our anniversary was not acknowledged in any way and that was a little disappointing. We noted it through our OpenTable reservation and even told our waitress but still nothing. Other than that, it was a nice evening and restaurant!
Restaurantji Recommends
Lovely service in a nice atmosphere. My brunch dish, the tenderloin hash, had no seasoning at all. No sauce. Just potatoes, spinach, a few overcooked pieces of tenderloin, and two poached eggs.
Jennifer, our server, was top notch. Wedge was skimpy w very little blue cheese crumble and bacon bits but lettuce was fresh. 6 Oz filet mignon and asparagus were perfectly cooked and very tasty. Baked potato side was crusted w sea salt. Yummy. Grouper dish was very good too.
Such a beautiful restaurant! We were seated immediately in the outdoor part of the restaurant overlooking the pool! Our server showed up immediately and took our drink and appetizer order. The appetizers were very good! Then she took our entree order. My husband's filet mignon was very salty. The gumbo had a gravy taste, not like a usual gumbo. The sushi was amazing! Don't order the heirloom tomato salad! It was very bland tasting and the tomatoes were mushy. They took this off of our bill though! Our server got busy with a large table and it seemed like we were forgotten. We sat for 25 minutes waiting for her to bring us our bill.
To be honest, I wasn't sure if I wanted to share this but I think it's important for those who do look to go! I will start by saying the food was phenomenal! Crispy cauliflower is a must try and the sushi was very well crafted! Unfortunately the service didn't match the impeccable food. Our total time here was over 2.5 hours, 156 minutes. We saw our waitress total of 6x. We waited over thirty minutes for most of our parties drinks, with another training a full hour to be received. We want to give our waitress benefit of the doubt, but the restaurant was not busy, we were one of two tables outside and only half dozen or so parties, not large, where inside with what looked like their own servers. The fact there was a 20% automatic gratuity is what really throws it for me, because her incentive to be a good waitress also wasn't there. I asked for a second glass of champagne and it took 45 minutes for me to be told she “had to wait for the bottle to get cold,” If that was the case, that's perfectly acceptable but come let me know and see if I'd like to order something else. Same with other woman in our party when she asked for drink that use to be on their menu, had a photo of the drink when was last here and was promptly told “that wasn't from here!” The list goes on but just don't be in a hurry here, be good at filling the time and enjoy drinks and food - when and if it gets to you!
Very nice experience. Food was a bit disappointing. The French toast was so tough it couldn't be eaten and the quiche was bland and watery. Other than that, it was very good. The bacon was amazing
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