Kilwins Destin Commons

Friendly staff and great ice cream!

Atmosphere: 5

Food: 5

Service: 5

It’s expensive but it’s pretty yummy. $5.99 for an ice cream cone, $6.99 with a waffle cone that wasn’t warm. But you can taste free samples before buying and there are lots of caramels and chocolates to buy. The mall is a beautiful place to sit and enjoy your sweet treat! 🍦

Dietary restrictions: I did not see dairy-free options

Atmosphere: 5

Food: 4

Service: 3

Recommended dishes: Ice Cream Choices

I got a caramel apple from here. I was so excited to eat it, but then they put a wrapper on it. Wouldn’t come off and ruined the whole treat.

Atmosphere: 1

Food: 1

Service: 3

Kilwins is always great and high quality. Only negative for this location is that their freezer isn't very cold. The ice cream was like soft serve upon initial service. It was ice cream soup before 8 bites. I brought it to the attention of the employee working, but she just said their freezer temps changed daily. 🤦‍♀️🤷‍♀️

Atmosphere: 4

Food: 3

Service: 4

We walked in 10 minutes before they closed and the staff was amazing! The gentleman that helped us made us feel like we didn’t need to rush and were welcome. We never like to go in places but he openly told us absolutely when our son asked if we could get ice cream! Amazing staff and great experience!!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Ice Cream Choices, Kilwins Ice Cream Single

More than 6 years ago I was introduced to Kilwins Ice-cream in Naples FL and every time I travel to Destin FL with my family we always stop by and get a scoop to satisfy our cravings.

You can taste the quality of the ice cream as it is thick and doesn't melt fast. Places like DQ or Brewsters, or other similar franchises, their ice cream is cheap quality and melts too fast.

Just my personal opinion!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Kilwins Ice Cream Single

Enjoyable!

Atmosphere: 5

Food: 5

Service: 5

How to go over there and not gain 50 pounds. Everything is

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Peanut Butter Fudge 1 2lb

Highest rated reviews are also the local guides; so they get compensated for the review FYI. This place has piss poor service and the ice cream is OK, let’s tell the truth so people spending money are aware.

Atmosphere: 1

Food: 1

Service: 1

I have never before written a bad google review, but there’s a first time for everything. My friend, her children and I stopped my the shop to grab some ice cream. I have Celiac Disease so no matter where I go my options are limited if even existing. That’s ok, I know that. But do tend to ask if there are any Gluten Free options, because you know asking never hurts. The lady and the counter Aubrey? Audrey? When I ask looked at me first like I was speaking a different language, and said she had no idea what that was. ok I get that Celiac Disease kinda uncommon. So I ask if she has any gluten free ice creams that’s didn’t contain wheat.. (barley and rye are very rarely and ice cream). She raised her eyebrows saying she didn’t know what I was talking about asked if I was asking about dairy. I said no, not allergic to dairy but that I had an autoimmune disorder. At this point I had already decided oh well she doesn’t know, no ice cream for me. Again I was disappointed but hey that’s life.It was her demeanor though, was she looked at me and very impatiently and with an inflection like a was stupid asked abruptly “well what else did you need or can I move on.” I awkwardly let her know I was good and then the two men behind me in line proceeded to apologize for how rude she seemed, and how odd she didn’t know allergy information for the food she was selling.Listen I know, my autoimmune disorder is on me, I know options are limited or nonexistent. But I do believe that if you work in food distribution or services, (as someone who’s father owns a restaurant) you should be trained in allergy I formation. But the attitude and demeanor were hurtful and not appropriated. Being impatient and answering genuine questions with such condescending tones are not professional.I absolutely hate writing this but I feel like it could be a trainable moment. What would be the response if it had been a peanut or dairy allergy? And the fact that not only my friend, her children, but the people in line behind us picked up on the attitude not great.

Service: 1

A nice variety of sweets to pick from, a large selection of hand scooped ice cream and a very pleasant atmosphere. I wish I would have remembered to take pictures.

Great spot for ice cream, chocolates, milkshakes, and more!!!

Good enough to have twice in our week here. Salted caramel chocolate was so yummy

I had an amazing experience! The workers were so kind, and I had so much fun!

Good ice cream and chocolate!