Our server was Justin and he was doing double duty as bartender, but that didn’t slow him down. He and the rest of the crew (including an awesome hands on manager) were fantastic. This was probably the best customer service we’ve had here to date.
Atmosphere: 5
Food: 5
Service: 5
Jennifer M
Another excellent experience and bonus points for the half off happy hour deal! Loved my birthday treat strawberries in 3 chocolate types too!
Kid-friendliness: Great staff to support.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Strawberry Salad
Shawna Trainor
Usually I have a very positive experience here but unfortunately this past visit was not as great. I made a reservation a week prior, showed up 15 mins early, was told to wait till reservation time, came back and was told there was a WAIT LIST. Excuse me? What is the point of making a reservation? And why didn’t you tell me when I came in 15 mins earlier? Told it would be 10-15 mins, fine we will wait at the bar. Then a group of 4 that came in after us who has the same reservation time was seated before us…told another 10-15 min wait. At this point it’s 45 mins after our original reservation time and an hour since I’ve gotten to the restaurant. Finally got a seat only to have most of the staff focused on the fact that a fondue pot at another table didn’t have enough water in it and was burning.
On the positive the food was great like always and our server was nice.
Atmosphere: 3
Food: 5
Service: 1
JRG art
Absolutely horrible. Hostess had no people skills and was incredibly rude. We arrived at 5:30 on 12/30 as a walk up with no reservation, were rudely told there was no way for us to be accommodated as a party of four until 7:45 but she would make us a reservation for then. Totally understandable. We waited in the area for over two hours until the 7:45 reservation time and returned to a very rude ‘I know I said yall could come back at 8 but we won’t be able to seat you for probably another hour.’ We were not called ahead of time to inform us our reservation would not be honored, and I can’t stress how rude the hostess was.
Service: 1
Jacob Thaxes
Arrived at 5 and was told they don't take walk-ins until 7:30, okay. They say they don't have tables until 7:30 even though online reservations are still open, sure. Make the reservation in store, return two hours later to be told it will be an extra hour. No call ahead warning about a delay. Absolutely terrible.
Service: 1
Carol Nesteikis
This is our favorite restaurant for a special night out. Our server Justin was the best. Food was delicious
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Flaming Turtle, 4th Course Desert Chocolate Fondue, Caesar Salad, Salad, Melting Pot House, Steak, Steak Chicken Shrimp Plate for Fondue Cooking, Whiskey Business, California, Cheese Dip
Patty Roberts
Fantastic experience from check in through server (Ashley) to meeting the General Manager (Christian). Will definitely be back!
Atmosphere: 5
Food: 5
Service: 5
Jeff deLucia
Always great service, food was decent. They now offer a cast iron option which we should have opt'd for over the hotpot. Was not overly impressed with the bar, Old fashioned was a bit lack luster and has suger that didn't dissolve, was a little off putting.
Atmosphere: 3
Food: 4
Service: 5
T Doc
Good food and awesome waiter
Landon Bowman
Such an amazing experience and our waiter Justen was a blessing of a Server. Amazing, experience.
We took advantage of the locals discount deal and decided to try the restaurant for the first time. We had a great date night, it was such a fun experience and the atmosphere was perfect. The food was delicious and the staff were super friendly!! We had a great time.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Night Out
Katie Oleksy
My boyfriend booked us a 5-course romance package for our anniversary and it did not disappoint! Everything from the first bites, to the fondue and dipper options, fun drinks, and entrees were delicious. Our server was just the perfect amount of attentive, friendliness, and personable. The table was covered in fresh rose petals with cute heart-shaped tea lights. Our cozy corner booth in the lovers alley was just the right amount of private without feeling totally cut-off from the rest of the restaurant. Also, their Green Goddess dip is delicious and goes well with everything, I am now addicted to it. Our server was kind enough to bring me extra to enjoy with our entree.
Vegetarian options: There are vegetarian options available
Dietary restrictions: They offer gluten-free selections and ask if there are any allergies they should be made aware of before your dining experience starts.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Pot, Chef Salad, Caesar Salad, Salad, Green Goddess, Steak, Steak Chicken Shrimp Plate for Fondue Cooking, Coq Au Vin, House Salad
James Tumey
We have been here a few times and this time was for my girlfriends birthday. It was very nice and quiet.
Our server was Justin and he was doing double duty as bartender, but that didn’t slow him down. He and the rest of the crew (including an awesome hands on manager) were fantastic. This was probably the best customer service we’ve had here to date.
Atmosphere: 5
Food: 5
Service: 5
Another excellent experience and bonus points for the half off happy hour deal! Loved my birthday treat strawberries in 3 chocolate types too!
Kid-friendliness: Great staff to support.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Strawberry Salad
Usually I have a very positive experience here but unfortunately this past visit was not as great. I made a reservation a week prior, showed up 15 mins early, was told to wait till reservation time, came back and was told there was a WAIT LIST. Excuse me? What is the point of making a reservation? And why didn’t you tell me when I came in 15 mins earlier? Told it would be 10-15 mins, fine we will wait at the bar. Then a group of 4 that came in after us who has the same reservation time was seated before us…told another 10-15 min wait. At this point it’s 45 mins after our original reservation time and an hour since I’ve gotten to the restaurant. Finally got a seat only to have most of the staff focused on the fact that a fondue pot at another table didn’t have enough water in it and was burning.
On the positive the food was great like always and our server was nice.
Atmosphere: 3
Food: 5
Service: 1
Absolutely horrible. Hostess had no people skills and was incredibly rude. We arrived at 5:30 on 12/30 as a walk up with no reservation, were rudely told there was no way for us to be accommodated as a party of four until 7:45 but she would make us a reservation for then. Totally understandable. We waited in the area for over two hours until the 7:45 reservation time and returned to a very rude ‘I know I said yall could come back at 8 but we won’t be able to seat you for probably another hour.’ We were not called ahead of time to inform us our reservation would not be honored, and I can’t stress how rude the hostess was.
Service: 1
Arrived at 5 and was told they don't take walk-ins until 7:30, okay. They say they don't have tables until 7:30 even though online reservations are still open, sure. Make the reservation in store, return two hours later to be told it will be an extra hour. No call ahead warning about a delay. Absolutely terrible.
Service: 1
This is our favorite restaurant for a special night out. Our server Justin was the best. Food was delicious
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Flaming Turtle, 4th Course Desert Chocolate Fondue, Caesar Salad, Salad, Melting Pot House, Steak, Steak Chicken Shrimp Plate for Fondue Cooking, Whiskey Business, California, Cheese Dip
Fantastic experience from check in through server (Ashley) to meeting the General Manager (Christian). Will definitely be back!
Atmosphere: 5
Food: 5
Service: 5
Always great service, food was decent. They now offer a cast iron option which we should have opt'd for over the hotpot. Was not overly impressed with the bar, Old fashioned was a bit lack luster and has suger that didn't dissolve, was a little off putting.
Atmosphere: 3
Food: 4
Service: 5
Good food and awesome waiter
Such an amazing experience and our waiter Justen was a blessing of a Server. Amazing, experience.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Night Out
Restaurantji Recommends
We took advantage of the locals discount deal and decided to try the restaurant for the first time. We had a great date night, it was such a fun experience and the atmosphere was perfect. The food was delicious and the staff were super friendly!! We had a great time.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Night Out
My boyfriend booked us a 5-course romance package for our anniversary and it did not disappoint! Everything from the first bites, to the fondue and dipper options, fun drinks, and entrees were delicious. Our server was just the perfect amount of attentive, friendliness, and personable. The table was covered in fresh rose petals with cute heart-shaped tea lights. Our cozy corner booth in the lovers alley was just the right amount of private without feeling totally cut-off from the rest of the restaurant. Also, their Green Goddess dip is delicious and goes well with everything, I am now addicted to it. Our server was kind enough to bring me extra to enjoy with our entree.
Vegetarian options: There are vegetarian options available
Dietary restrictions: They offer gluten-free selections and ask if there are any allergies they should be made aware of before your dining experience starts.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Pot, Chef Salad, Caesar Salad, Salad, Green Goddess, Steak, Steak Chicken Shrimp Plate for Fondue Cooking, Coq Au Vin, House Salad
We have been here a few times and this time was for my girlfriends birthday. It was very nice and quiet.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Flaming Turtle, Steak Chicken Shrimp Plate for Fondue Cooking
Lauren D made a wonderful meal exquisite! The food is top notch, the service was impeccable!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mojo, Steak Chicken Shrimp Plate for Fondue Cooking, Strawberry Salad
Excellent service, such a fun experience!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Flaming Turtle, Steak Chicken Shrimp Plate for Fondue Cooking, Big Night Out
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