Good for being a fast food chain, especially chicken nugets. Nice and big location in Doral.
Atmosphere: 4
Food: 4
Service: 4
Jim Hale
Its ok...
Atmosphere: 4
Food: 3
Service: 5
Maria J. Frontado
I would like to share a recent experience I had at the Chick-fil-A drive-thru in Doral.
I had a mobile order to pick up through the drive-thru. When I arrived at the speaker, I let the employee know that I was there to pick up my order and that I also had a courtesy card that needed to be scanned. I had tried to scan it through the app, but it kept giving me an error. The employee kindly told me not to worry and to pull forward to the window where they could scan it.
I completely understand and respect the restaurant’s policy that breakfast is served until 10:30 a.m. In fact, I arrived about 7 minutes before that time. However, while I was waiting in the drive-thru line to pick up my order, it turned 10:30.
When I got to the window to receive my order, the employee who assisted me was not very cordial. Even though I said “good morning,” when I handed her the courtesy card, she told me she could not accept it because it was already 10:31 a.m. and breakfast was no longer being served. I explained that I understood the policy, but that I had already mentioned at the speaker that I had a courtesy card to scan and had been told to pull forward so it could be scanned at the window. I had arrived before the breakfast cutoff but had to wait in line.
Her response was simply to repeat that breakfast was over, and then she walked away without further explanation. She then asked another employee to hand me my order.
Unfortunately, I could not include her name because she was not wearing a name tag.
I normally don’t write reviews like this, but I did not feel this was a good example of customer service. Also, this is not the first time I’ve had a similar experience at this location.
Service: 1
Thomas Shields
DO NOT GO TO ANY DORAL CHICK-FIL-AS!!!!! I do not often leave reviews, but I feel like I have to for these. They are all owned by the same operator and are all absolutely horrible, even by chick-fil-a standards. They have yet to get my order right. They either don’t give me all of my food or drinks that I ordered, double charge me for food or drinks I didn’t want, or take forever to make the food. I ordered a small coffee one time and it easily took over 15 minutes to make and that was the only thing I ordered. Additionally, the workers are rude as they never scan my app right so I never get the points. All of their promotions have weird time tables that are never posted so you always miss out on their promos and the workers are rude. They always seem like it’s an inconvenience to serve you. One of the workers took forever to come to me at the window, hurriedly scanned my app which didn’t go thru I found out later, took my card then went and talked with another employee for so long, another employee came over and asked if I was a different person and tried to give me their order and charge my card again. Finally, the worker came back over and pulled out my food which had literally been sitting on the counter the entire time. Safe to say, I will never be coming to any of the Chick-fil-as in Doral. Something is wrong here as the food and service don’t even come close to normal chick-fil-a’s.
Atmosphere: 1
Food: 1
Service: 1
Michael Jimenez
What can I say, I love me some Chick Fil A!
Atmosphere: 5
Food: 5
Service: 5
Jona2024
Top tier service and food. Everything was perfect and the staff did a great job to make sure we had a great meal. Best Chick-fil-A in the area.
Atmosphere: 5
Food: 5
Service: 5
John Maggio
We waiting on the drive through line over 15 minutes. After we drove back only to find out they gave us the wrong food 🙃.
Atmosphere: 1
Food: 2
Service: 1
Adeanys Toledo
Great just like any other Chick-fil-A but it was too crowded.
Everyone was extremely nice! Food came at a timely manner and overall it was great customer service
Atmosphere: 5
Food: 5
Service: 5
Chris Smith
Chick-fil-A awesome as always! Fast friendly service!
Atmosphere: 5
Food: 5
Service: 5
Gregory Fiad
Can't go wrong with Chick-fil-A ever
Atmosphere: 5
Food: 5
Service: 5
Danielle G.
This is the worst chick fila I’ve ever been to with consistent delivery order issues and lack of quality control. They really do not try to service their delivery customers and have inconsistent issues with accuracy. I’ve reached out to corporate and the local manager and they do not care about any feedback and training their staff correctly. Save your money and go to another restaurant.
Atmosphere: 1
Food: 1
Service: 1
Sarah Merizalde
Came here and couple times to redeem rewards and a few freebies. Chick-fil-a is of course excellent as always, but getting in and out of here was a tight squeeze.
The food is really good,but the service not that good I ordered 2 spicy deluxe combos and they gave me 1 without combo though they apologized
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Cobb Salad, Chiken Nuggets, Chick-Fil-A Deluxe Sandwich
Awesome service and great, very clean, organized.
Atmosphere: 5
Food: 5
Service: 5
Good for being a fast food chain, especially chicken nugets. Nice and big location in Doral.
Atmosphere: 4
Food: 4
Service: 4
Its ok...
Atmosphere: 4
Food: 3
Service: 5
I would like to share a recent experience I had at the Chick-fil-A drive-thru in Doral.
I had a mobile order to pick up through the drive-thru. When I arrived at the speaker, I let the employee know that I was there to pick up my order and that I also had a courtesy card that needed to be scanned. I had tried to scan it through the app, but it kept giving me an error. The employee kindly told me not to worry and to pull forward to the window where they could scan it.
I completely understand and respect the restaurant’s policy that breakfast is served until 10:30 a.m. In fact, I arrived about 7 minutes before that time. However, while I was waiting in the drive-thru line to pick up my order, it turned 10:30.
When I got to the window to receive my order, the employee who assisted me was not very cordial. Even though I said “good morning,” when I handed her the courtesy card, she told me she could not accept it because it was already 10:31 a.m. and breakfast was no longer being served. I explained that I understood the policy, but that I had already mentioned at the speaker that I had a courtesy card to scan and had been told to pull forward so it could be scanned at the window. I had arrived before the breakfast cutoff but had to wait in line.
Her response was simply to repeat that breakfast was over, and then she walked away without further explanation. She then asked another employee to hand me my order.
Unfortunately, I could not include her name because she was not wearing a name tag.
I normally don’t write reviews like this, but I did not feel this was a good example of customer service. Also, this is not the first time I’ve had a similar experience at this location.
Service: 1
DO NOT GO TO ANY DORAL CHICK-FIL-AS!!!!! I do not often leave reviews, but I feel like I have to for these. They are all owned by the same operator and are all absolutely horrible, even by chick-fil-a standards. They have yet to get my order right. They either don’t give me all of my food or drinks that I ordered, double charge me for food or drinks I didn’t want, or take forever to make the food. I ordered a small coffee one time and it easily took over 15 minutes to make and that was the only thing I ordered. Additionally, the workers are rude as they never scan my app right so I never get the points. All of their promotions have weird time tables that are never posted so you always miss out on their promos and the workers are rude. They always seem like it’s an inconvenience to serve you. One of the workers took forever to come to me at the window, hurriedly scanned my app which didn’t go thru I found out later, took my card then went and talked with another employee for so long, another employee came over and asked if I was a different person and tried to give me their order and charge my card again. Finally, the worker came back over and pulled out my food which had literally been sitting on the counter the entire time. Safe to say, I will never be coming to any of the Chick-fil-as in Doral. Something is wrong here as the food and service don’t even come close to normal chick-fil-a’s.
Atmosphere: 1
Food: 1
Service: 1
What can I say, I love me some Chick Fil A!
Atmosphere: 5
Food: 5
Service: 5
Top tier service and food. Everything was perfect and the staff did a great job to make sure we had a great meal. Best Chick-fil-A in the area.
Atmosphere: 5
Food: 5
Service: 5
We waiting on the drive through line over 15 minutes. After we drove back only to find out they gave us the wrong food 🙃.
Atmosphere: 1
Food: 2
Service: 1
Great just like any other Chick-fil-A but it was too crowded.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Everyone was extremely nice!
Food came at a timely manner and overall it was great customer service
Atmosphere: 5
Food: 5
Service: 5
Chick-fil-A awesome as always! Fast friendly service!
Atmosphere: 5
Food: 5
Service: 5
Can't go wrong with Chick-fil-A ever
Atmosphere: 5
Food: 5
Service: 5
This is the worst chick fila I’ve ever been to with consistent delivery order issues and lack of quality control. They really do not try to service their delivery customers and have inconsistent issues with accuracy. I’ve reached out to corporate and the local manager and they do not care about any feedback and training their staff correctly. Save your money and go to another restaurant.
Atmosphere: 1
Food: 1
Service: 1
Came here and couple times to redeem rewards and a few freebies.
Chick-fil-a is of course excellent as always, but getting in and out of here was a tight squeeze.
Atmosphere: 5
Food: 5
Service: 5
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