Chipotle Mexican Grill

Very disappointing experience at this Chipotle (2000 NW 87th Ave Ste 1, Doral, FL 33172)

I had a very unpleasant experience while being served at this Chipotle. They were training a new employee, and she was serving very small portions. I politely asked if she could add a bit more, and before she could even respond, another employee —someone who already works there— came over with a very bad attitude.

Right in front of me, she started scolding the trainee, telling her she was serving too much and that she couldn’t do it that way. She even said that if she added more, not only would it be considered “extra” for me, but it would also cause the store to lose money. Comments like that should never be made in front of a customer. The bowl was already served, and it should have been left as is.

The attitude of this woman was completely inappropriate: rude, abrupt, and with no customer service skills at all.
I also own a restaurant, and I know very well that there are proper ways to address customers and to train new staff without embarrassing them in front of anyone. What I experienced today was far from professional service.

I’m very disappointed with the Chipotle brand. It’s a shame that such a well-known franchise allows this type of behavior, and honestly, this will most likely be the last time I eat at this location. The food is usually good, but the customer service here definitely needs improvement.

Atmosphere: 1

Food: 1

Service: 1

Horrible customer service!!!
Wait over 30 min for plain rice, even those I
Asked for a manager to one of the staff that call her attention but she completely ignored me, she was also very rode with her employees
A company well kno like this should train a bit more them staff .
I love this concept but as a restaurant business man I will definitely suggest to improve in terms of customer service
I will not go back in this location.

Atmosphere: 3

Food: 5

Service: 1

Friendly, quick service. Good taste, good portion. Pretty clean dining room.

Atmosphere: 5

Food: 5

Service: 5

Brought a whole college soccer team in and they were so polite and got us taken care of so quickly. Management staff was amazing all-around well done!

Atmosphere: 5

Food: 5

Service: 5

Always good food & fresh

Atmosphere: 5

Food: 5

Service: 5

The chimichurri is the BOMB

Atmosphere: 5

Food: 5

Service: 5

The people are friendly but goodness they just do not fill your bowl. I’m not trying to be that guy but 2 out of the three times I’ve been here you can still see the bottom of the bowl in the corners. I’m not paying 12 dollars for half a bowl

Atmosphere: 3

Food: 1

Service: 5

PLEASE WATCH MY VIDEO:

If you see debris in your ice or water, guess what that is? That is mold. That’s a sign of constant refilling without cleaning the machine. There’s no routine cleaning, look at how chunky the black mold is in the ice. This location is poisoning thousands of customers weekly due to lack of cleaning & attention of the one machine that 99% of the customer use.

Do better Chipotle.

Atmosphere: 1

Food: 1

Service: 1

I come here very often and get treated super nice by everyone except for this older Hispanic woman who seems to have an attitude problem everyday and will talk to you with a nasty attitude an roll her eyes at you whenever you ask for extra anything, at first I thought maybe she was just having a bad day but it’s an every single day occurrence. I hope manage sees this and addresses the problem

Atmosphere: 3

Food: 5

Service: 2

Their sandwiches taste freshly made every time.

This is the only one where the portions are so small, it seems they don't want to cook. I'd rather go to Flagler or 36th Street.

No employees and doors are locked. There is a store closed sign on the window.
Sunday @4:40pm

Atmosphere: 1

Food: 1

Service: 1

I’ve given this location several chances, but I’m consistently disappointed. Every time I place an online order, the portions are noticeably under-filled—even when I pay extra for double protein. It feels like there’s no consistency or quality control in the way the food is prepared. The staff also seem unengaged, as if accuracy and customer satisfaction just aren’t a priority.

Like many people, I used to visit Chipotle multiple times per week, but after so many poor experiences, I no longer step foot in one. For the price, the portions and service should be far better.

Atmosphere: 3

Food: 2

Service: 1

Always delicious!

Atmosphere: 5

Food: 5

Service: 5

Not coming back here, I rather go to the one at 36th street…Much better

When you pay for a bowl here, you’d expect them to match the value and reputation chipotle is know for…

However at this location protein portions are just getting smaller and smaller

Atmosphere: 1

Food: 1

Service: 1