La Croquantine de matthieu

Excellent quality of desserts with a presentation that envelops the palate to want to try each of the pieces. Unfortunately in my experience the service was decadent compared to the quality of the restaurant. They have very poor organization in terms of arrival and accommodation of clients, little attention to the client in terms of needs, be it cleaning, cutlery or something as simple as the bill or farewell to the client.

Atmosphere: 4

Food: 5

Service: 1

Recommended dishes: Nutella, Bakery

I came to this place because I’ve heard lots of good things about it. I ordered a Nutella croissant, profiterol and a baguette. The croissant tasted like it was 3 days old and the profiterol was NOT the best I’ve had. Prices were too high and it was a waste of my gas coming from sunrise. Totally disappointed

Atmosphere: 4

Food: 2

Service: 4

A 3 croissant 🥐 a juice and a coffee $51. Very expensive for its quality-price ratio. One croissant served on a plate 🍽️ two on the same table served in baskets with a paper. A cup of coffee and a stir stick. Not even a small spoon 🥄 can be used for service. In short, they fool me only once.

Atmosphere: 2

Food: 2

Service: 1

First time visiting them, the nice place but the terrible service, 6:15 pm and the way they received us was that the kitchen closed at 5 and the cafeteria closed at 7, that we had to choose from the display case (we went for it) but the welcome was really unpleasant. They served us coffee and even desserts in disposable material, there was no music, later many customers came in, and the displeasure of the 2 employees serving was evident... the desperation to close was evident. Truly a terrible experience for such a beautiful place.

Atmosphere: 4

Food: 3

Service: 1

Excellent food, very delicious, however the service is not good; When you ask for a suggestion or try to describe something for support, the disposition is not very pleasant.

Atmosphere: 3

Food: 4

Service: 1

Unfortunately it is not a 5 stars review because of the service. It is a shame that there is no professional waiters and waitress anymore. The food was amazing, and the owner is super attentive. But when the service doesn’t match the quality of the food the experience is far from be great. I waited too long to order. The food didn’t come at the same moment. Asked for water and additional plates but never happened. If this was not enough, the 18% service is automatically charged. I would’ve tipped 10%. I really hope they can hire better servers.

Atmosphere: 5

Food: 5

Service: 2

Recommended dishes: Plain Croissant, Croissant Toasted

They do not comply with the working hours, I have been there several times and it is always closed or they close before the hour, very bad service

Atmosphere: 1

Food: 1

Service: 1

Everything we ordered was delicious. But the experience wasn't what we expected. The kitchen was closed, and there were barely any items on display. The service wasn't great either; they need to improve their customer service. Considering all this, we thought the prices were a bit high for what the place offers.

Atmosphere: 2

Food: 5

Service: 2

Recommended dishes: Bakery

The only food we could order was delicious, although we arrived at 2 p.m. and there was nothing to prepare at the time. As we entered, the cashier yelled that there was nothing left to sell from the kitchen, in a very rude, or rather, terribly unpleasant way. Everyone who was in line or entering was shocked by the cashier's poor attitude. We traveled 30 minutes from Aventura with high expectations and left truly disappointed. We had to order a sandwich that had been on display for hours. So as not to waste our trip, we asked the girl to at least heat it up, but she did it half-heartedly and reluctantly. Our only recommendation is that you hire trained staff to serve customers. Because the main person serving and charging is truly pathetic and rude. Thank you, and I hope you take this and all the other recommendations you've received regarding customer service into account.

Atmosphere: 1

Food: 4

Service: 1

The food is amazing but the service is “REALLY BAD”…… The service is extremely slow, disorganized, and unprofessional. They have poorly trained staff. I don't recommend this place for enjoyment, just to buy and leave.

Atmosphere: 3

Food: 5

Service: 1

Recommended dishes: Almond Croissant, Egg Benedict, Bakery

Not coming back. Could not even try the food. Had to leave after waiting 30 min in a line. Very disappointed.

Service: 1

Horrible place, horrible food, terrible and decadent service. My experience was bad

A lot of delay in general, I went for the croissants and only the Nutella one had enough filling. The others almost didn't even know what they were. Conclusion quality-price 👎

Atmosphere: 4

Food: 3

Service: 3

They need to get more staff and better organization.

Atmosphere: 4

Food: 4

Service: 3

Clean and bright

Atmosphere: 4

Food: 4

Service: 4