The manager at this location demonstrates unprofessional and discourteous behavior. Unfortunately, she is the individual with whom customers primarily interact through the drive-thru. During my attempt to provide my code from the McDonald's app, I was rushed, and when I asked for guidance, her tone was dismissive. Additionally, when I tried to add to my order, she became visibly irritated, to the extent that another team member apologized on her behalf. This level of service is not acceptable. I recommend additional customer service training and a review of management practices to promote a more positive and respectful customer experience.
Atmosphere: 1
Food: 2
Service: 1
Kevin Otway
I received my coffee with the lid sip opening lined up with the seam which caused it to leak coffee onto me. I've had a similar thing happen with the other area coffee company but hadn't experienced it at McDonald's before. I have received less than desirable service from McDonald's in general and this restaurant specifically. For example, when one orders using the kiosk & uses the tent & number info to have order brought to the table, they will call you up to the counter to pick up your order. It has been my experience that this is the case at many if not all area McDonald's. With stiff competition especially coming from Chili's advertising about getting more & staying to enjoy, one might think McDonald's might be sensitive to the customer experience. But, my observations bear out a different notion. Maybe McDonald's restaurants are so busy with a recent better than expected sales period that they can afford to take consumers for granted -- even to the point of engaging in what appears to be a wilful act to line the sip opening of the lid up with the seam in order to generate a leak & a negative experience.
Atmosphere: 1
Food: 4
Service: 1
Byron Marin
I visited your restaurant on October 24th, and unfortunately, the attitude of the employees was quite disappointing. I usually come here frequently and have always enjoyed the experience, but this visit has made me reconsider returning.
Atmosphere: 1
Food: 1
Service: 1
Maylin Infante
Very disappointed with this specific McDonald’s. The fries portion are always extremely small, and the McFlurry does not have barely any mix-ins. I hope they improve their portions and quality.
Food: 1
Service: 1
Daniel Sanchez
Are you for real?
Jacqueline Aramboles
The slowest restaurant in the area. Wait time at the order window is slow, even though there isn’t a line. I’m sure the statistics on overall order time will confirm my review.
Atmosphere: 3
Food: 3
Service: 1
TH PIRATE
My fries always come almost empty. HELL NAH
Food: 2
Rodrigo Valdes
Bad service I went to buy a happy meal toy Don't allow me just to buy a toy They want me to buy the entire meal They give wrong item too Bad service
Service: 1
Rupert M
$1.28 for a large water
Barbara Urreta
Horrible service. The cashier Yulisa took wrong the order. When I told her I was missing one combo she rolled her eyes and said very rudely OMG and instead of fixing it. She left and left me standing there. I asked to speak to a manager her name is Marlene she told Yulisa to take my order and she was very rude. I was waiting for my food 10 mins. Never got it. Asked for a refund the manager refunded a breakfast combo at 1 p.m. we was at lunch time. Had to return for the correct refund. She never tried to make better and never said anything to Yulisa. Will never go back. Horrible experience. Don't go at lunch time is horrible service.
It's fast food but nothing fast about this food. Tell me how every time I go, it's a 15 min wait for 20 nuggets or a double quarter pounder. If there's 2 cars I've waited 30 min
Atmosphere: 1
Food: 1
Service: 1
Milan Luxury
I come to this McDonald everyday for breakfast and lunch and service I always get is great service all the employees that always help me with great smile specially Mrs. Sandra she always have great smile and good attitude we customers services
Atmosphere: 5
Food: 4
Service: 5
O.M.G.
Excellent service
Atmosphere: 4
Food: 3
Service: 5
Claudia Peraza
They didn't give me ketchup, I had to stop to look for it. The classic chicken did not have the best conditions
The manager at this location demonstrates unprofessional and discourteous behavior. Unfortunately, she is the individual with whom customers primarily interact through the drive-thru. During my attempt to provide my code from the McDonald's app, I was rushed, and when I asked for guidance, her tone was dismissive. Additionally, when I tried to add to my order, she became visibly irritated, to the extent that another team member apologized on her behalf. This level of service is not acceptable. I recommend additional customer service training and a review of management practices to promote a more positive and respectful customer experience.
Atmosphere: 1
Food: 2
Service: 1
I received my coffee with the lid sip opening lined up with the seam which caused it to leak coffee onto me. I've had a similar thing happen with the other area coffee company but hadn't experienced it at McDonald's before. I have received less than desirable service from McDonald's in general and this restaurant specifically. For example, when one orders using the kiosk & uses the tent & number info to have order brought to the table, they will call you up to the counter to pick up your order. It has been my experience that this is the case at many if not all area McDonald's. With stiff competition especially coming from Chili's advertising about getting more & staying to enjoy, one might think McDonald's might be sensitive to the customer experience. But, my observations bear out a different notion. Maybe McDonald's restaurants are so busy with a recent better than expected sales period that they can afford to take consumers for granted -- even to the point of engaging in what appears to be a wilful act to line the sip opening of the lid up with the seam in order to generate a leak & a negative experience.
Atmosphere: 1
Food: 4
Service: 1
I visited your restaurant on October 24th, and unfortunately, the attitude of the employees was quite disappointing. I usually come here frequently and have always enjoyed the experience, but this visit has made me reconsider returning.
Atmosphere: 1
Food: 1
Service: 1
Very disappointed with this specific McDonald’s. The fries portion are always extremely small, and the McFlurry does not have barely any mix-ins. I hope they improve their portions and quality.
Food: 1
Service: 1
Are you for real?
The slowest restaurant in the area. Wait time at the order window is slow, even though there isn’t a line. I’m sure the statistics on overall order time will confirm my review.
Atmosphere: 3
Food: 3
Service: 1
My fries always come almost empty. HELL NAH
Food: 2
Bad service
I went to buy a happy meal toy
Don't allow me just to buy a toy
They want me to buy the entire meal
They give wrong item too
Bad service
Service: 1
$1.28 for a large water
Horrible service. The cashier Yulisa took wrong the order. When I told her I was missing one combo she rolled her eyes and said very rudely OMG and instead of fixing it. She left and left me standing there. I asked to speak to a manager her name is Marlene she told Yulisa to take my order and she was very rude. I was waiting for my food 10 mins. Never got it. Asked for a refund the manager refunded a breakfast combo at 1 p.m. we was at lunch time. Had to return for the correct refund. She never tried to make better and never said anything to Yulisa. Will never go back. Horrible experience. Don't go at lunch time is horrible service.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
It's fast food but nothing fast about this food. Tell me how every time I go, it's a 15 min wait for 20 nuggets or a double quarter pounder.
If there's 2 cars I've waited 30 min
Atmosphere: 1
Food: 1
Service: 1
I come to this McDonald everyday for breakfast and lunch and service I always get is great service all the employees that always help me with great smile specially Mrs. Sandra she always have great smile and good attitude we customers services
Atmosphere: 5
Food: 4
Service: 5
Excellent service
Atmosphere: 4
Food: 3
Service: 5
They didn't give me ketchup, I had to stop to look for it. The classic chicken did not have the best conditions
Atmosphere: 3
Food: 1
Service: 1
All good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Desayuno Americano
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