Extremely disappointing and discriminatory experience.
I came in briefly to place a to-go order with my service/emotional support dog, after clearly seeing signage that stated service animals are welcome. Instead of being greeted like a normal customer, the server immediately looked me up and down and questioned me in a very disrespectful manner.
I was actually told that I “did not look disabled enough” to have a service or emotional support animal. That statement alone is deeply inappropriate, ignorant, and unlawful. Disabilities are not always visible, and no employee has the right to judge or question someone’s disability based on appearance.
I was not dining in, I was simply trying to order food to go, yet I was treated with hostility, zero professionalism, and complete lack of basic courtesy. No greeting, no assistance, just judgment.
This experience was humiliating and extremely upsetting. Businesses need to properly train their staff on ADA laws and basic human decency. I will not be returning and would caution others, especially those with service animals, to be aware.
Atmosphere: 1
Service: 1
Insan3 St0n3
Excellent every time and the sancocho is top tier
Atmosphere: 5
Food: 5
Service: 5
Chris Crum
Great food, excellent service, clean, and terrific vibe.
Atmosphere: 5
Food: 5
Service: 5
Daniela Vargas Santana
Delicious, recommended!!
Food: 5
Service: 5
Adriana Henao
We ordered dinner to go, the empanadas that have been their landmark were awful they look like breaded, the color and texture looked brown. We also ordered a Mondongo, the meat pieces were too big, the flavor was so so. We also order “ternera à la llanera” which is supposed to look like a Churrasco but it was extremely dry and almost burned. I don’t understand, looks like the place was sold to someone else that has no idea about cooking or managing a restaurant.
Food: 1
Maria Alvarez
Monserrat has the best mondongo in Miami and the surrounding area. The service is friendly and very homey. The empanadas are a true delight.
Atmosphere: 3
Food: 5
Service: 4
Juan M Acosta
Colombian food… amazing 🤩
Atmosphere: 5
Food: 5
Service: 5
Juan M. Acosta
Colombian food… amazing 🤩
Atmosphere: 5
Food: 5
Service: 5
Laflare Mane
Food was HORRIBLE!!!!! I had a team from New York and they all got sick.. arepas were hard like a rock and meat was so tough… idk who rated this place anything above one star
Atmosphere: 1
Food: 1
Service: 1
Natalia Cruz
The food was good, but could use a little more flavor for the chicken. The soup of the day was nice and they got the main food out quickly. However, they did forget a few of our sides and the steaks had to be sent back to be cooked the way they orded them. Yet the server was attentive, the restrooms nice, and I liked that they served soda with shaved ice.
First time here, and it is the best mondongo soup in miami. Very authentic, and good customer service.
Atmosphere: 5
Food: 5
Service: 5
Dani R
This has been my favorite restaurant in Doral forever! This dish has been my go-to for years, same amazing quality every time. Excellent and fast service. Amo Monserrat! 🇨🇴💛
Atmosphere: 5
Food: 5
Service: 5
Jackie Inoa
One of my favorite restaurants in Doral, thanks to the exceptional service from most of the staff. The food is usually spectacular, but unfortunately, our experience today was an exception. Patricia, our server, made a significant difference from our previous visits. She seemed distracted, didn't offer helpful recommendations, and the food arrived cold and poorly presented. However, I've had great experiences with the owner and other servers, so I'm hoping this was just a one-off.
Atmosphere: 5
Food: 5
Service: 2
Luis Fernando Gonzalez
Delicious and good choice 💯 recommended Nice customer service Love it
Extremely disappointing and discriminatory experience.
I came in briefly to place a to-go order with my service/emotional support dog, after clearly seeing signage that stated service animals are welcome. Instead of being greeted like a normal customer, the server immediately looked me up and down and questioned me in a very disrespectful manner.
I was actually told that I “did not look disabled enough” to have a service or emotional support animal. That statement alone is deeply inappropriate, ignorant, and unlawful. Disabilities are not always visible, and no employee has the right to judge or question someone’s disability based on appearance.
I was not dining in, I was simply trying to order food to go, yet I was treated with hostility, zero professionalism, and complete lack of basic courtesy. No greeting, no assistance, just judgment.
This experience was humiliating and extremely upsetting. Businesses need to properly train their staff on ADA laws and basic human decency. I will not be returning and would caution others, especially those with service animals, to be aware.
Atmosphere: 1
Service: 1
Excellent every time and the sancocho is top tier
Atmosphere: 5
Food: 5
Service: 5
Great food, excellent service, clean, and terrific vibe.
Atmosphere: 5
Food: 5
Service: 5
Delicious, recommended!!
Food: 5
Service: 5
We ordered dinner to go, the empanadas that have been their landmark were awful they look like breaded, the color and texture looked brown. We also ordered a Mondongo, the meat pieces were too big, the flavor was so so. We also order “ternera à la llanera” which is supposed to look like a Churrasco but it was extremely dry and almost burned. I don’t understand, looks like the place was sold to someone else that has no idea about cooking or managing a restaurant.
Food: 1
Monserrat has the best mondongo in Miami and the surrounding area. The service is friendly and very homey. The empanadas are a true delight.
Atmosphere: 3
Food: 5
Service: 4
Colombian food… amazing 🤩
Atmosphere: 5
Food: 5
Service: 5
Colombian food… amazing 🤩
Atmosphere: 5
Food: 5
Service: 5
Food was HORRIBLE!!!!! I had a team from New York and they all got sick.. arepas were hard like a rock and meat was so tough… idk who rated this place anything above one star
Atmosphere: 1
Food: 1
Service: 1
The food was good, but could use a little more flavor for the chicken. The soup of the day was nice and they got the main food out quickly. However, they did forget a few of our sides and the steaks had to be sent back to be cooked the way they orded them. Yet the server was attentive, the restrooms nice, and I liked that they served soda with shaved ice.
Atmosphere: 4
Food: 4
Service: 5
Restaurantji Recommends
First time here, and it is the best mondongo soup in miami. Very authentic, and good customer service.
Atmosphere: 5
Food: 5
Service: 5
This has been my favorite restaurant in Doral forever! This dish has been my go-to for years, same amazing quality every time. Excellent and fast service. Amo Monserrat! 🇨🇴💛
Atmosphere: 5
Food: 5
Service: 5
One of my favorite restaurants in Doral, thanks to the exceptional service from most of the staff. The food is usually spectacular, but unfortunately, our experience today was an exception. Patricia, our server, made a significant difference from our previous visits. She seemed distracted, didn't offer helpful recommendations, and the food arrived cold and poorly presented. However, I've had great experiences with the owner and other servers, so I'm hoping this was just a one-off.
Atmosphere: 5
Food: 5
Service: 2
Delicious and good choice
💯 recommended
Nice customer service
Love it
Atmosphere: 5
Food: 5
Service: 5
Very good experience!!!
Atmosphere: 5
Food: 5
Service: 5
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