I ordered ahead so I wouldn’t have to wait, but when I arrived, my drink hadn’t even been made. The workers were just standing around talking, and one of them saw me but didn’t say anything. When they finally made it, she gave me the wrong size cap and made a mess. Really disappointing experience — I won’t be coming back.
Service: 1
Natalie Nardo
I rarely leave reviews—especially negative ones—but this isn’t the first time I’ve had this issue at this Starbucks. I ordered a venti coffee, and it was packed with so much ice that after just a few sips, it was basically gone. When I ask for light ice, I’m told they need to add more milk, which has never made sense to me. I paid for a venti but essentially received a tall once the ice is taken into account. The baguette also speaks for itself. While I appreciate the motivational quotes on the cups, what I really want is just to have an order made correctly. If you don’t mind wasting your hard-earned money on an order that’s never made right, then this is the Starbucks for you.
Amber Marquez
I’ve had several issues with this location multiple times a week, as they never have oat milk or strawberry cold foam for the matcha, etc. But what I find unacceptable is that on two occasions they told me they received the milk in the morning but couldn’t use it until the next day. Unacceptable.
Atmosphere: 1
Food: 1
Service: 1
Beatriz Prieto
I love Starbucks is pricey but I love it
karina rodriguez
This will be my new everyday starbucks. I originally came through the drive thru and asked for a hot venti mocha with light mocha due to a glucose test I had to prepare for since I'm pregnant and a banana loaf warmed up. My drink was made incorrectly and my loaf was cold. I entered the store to file a complaint and the barista Sam had the best entry and was attentive to all my needs without making me feel like an inconvenience. She remade my beverage and gave me another loaf warmed to perfection alongside a nice message on the cup and to top it all off I was given a store card for 4 dollars off my next visit. Sam was amazing and I will be asking for her the next time I go. Thank you and I'm extremely pleased and have become a regular!
Atmosphere: 5
Food: 5
Service: 5
Pedro Ocasio
The young boy in the drive through is so nice, he has great energy. Honestly best customer service ive had in a long time
Atmosphere: 5
Food: 5
Service: 5
Sorangel Gonzalez
Nice place!
Atmosphere: 5
Food: 5
Service: 5
Daniella Yoma
The young boy barista was super nice and super friendly. He always makes me feel welcomed with every visit. Everyone else is also super nice i love this location
I'd give a perfect score except half the time I've ordered the strawberry acai, it's given to me without the strawberry pieces. If I notice I ask for it and they fix it but if I'm in a hurry and leave, I notice too late. I shouldn't have to tell them they need to add the strawberries.
Atmosphere: 5
Food: 5
Service: 4
Smik Cordero
Love the egg whites with red pepper, deliscius 😋
Atmosphere: 5
Food: 5
Service: 5
Eyleen Bonilla
I don’t normally leave reviews, but today’s experience at this Starbucks location was disappointing enough to warrant one. I arrived, picked a seat, and placed a mobile order for a drink and a bagel while I was on my way to work. At the time, I was the only customer in the store. They had a solid 15 minutes with no one else there to fulfill my order before things got busy.
A few minutes later, a large group of high school seniors came in celebrating their last day — which is fine — but the store quickly became chaotic, loud, and overwhelming.
While I waited, my drink was placed on the counter, but my bagel never showed up. After a considerable amount of time and watching several of these students receive their orders (many of which were placed after mine), I politely asked the barista about my bagel. He brushed me off and told me that “different orders come out at different times.” I explained that it was just one order — a drink and a bagel — and he still told me to wait without even checking.
It wasn’t until I asked a different employee — who immediately walked over, checked the toaster, and handed it to me — that I finally got my order.
As a Gold Member since 2014, I spend a lot of money with Starbucks and have never experienced this kind of disregard. It genuinely felt like those students were prioritized, while I was ignored. Not only was it frustrating, but it made me feel completely unseen as a customer.
I don’t expect perfection, but basic courtesy and fair service should be non-negotiable. This experience has left a bad taste in my mouth.
Atmosphere: 2
Food: 5
Service: 2
Robert Heaslet
It's a Starbucks. But at least here they know how to make your coffee right the first time.
Atmosphere: 3
Food: 1
Service: 5
Aubriel Leyva
The store itself is one of the best. We love it.. Service, though..
I ordered ahead so I wouldn’t have to wait, but when I arrived, my drink hadn’t even been made. The workers were just standing around talking, and one of them saw me but didn’t say anything. When they finally made it, she gave me the wrong size cap and made a mess. Really disappointing experience — I won’t be coming back.
Service: 1
I rarely leave reviews—especially negative ones—but this isn’t the first time I’ve had this issue at this Starbucks. I ordered a venti coffee, and it was packed with so much ice that after just a few sips, it was basically gone. When I ask for light ice, I’m told they need to add more milk, which has never made sense to me. I paid for a venti but essentially received a tall once the ice is taken into account. The baguette also speaks for itself. While I appreciate the motivational quotes on the cups, what I really want is just to have an order made correctly. If you don’t mind wasting your hard-earned money on an order that’s never made right, then this is the Starbucks for you.
I’ve had several issues with this location multiple times a week, as they never have oat milk or strawberry cold foam for the matcha, etc. But what I find unacceptable is that on two occasions they told me they received the milk in the morning but couldn’t use it until the next day. Unacceptable.
Atmosphere: 1
Food: 1
Service: 1
I love Starbucks is pricey but I love it
This will be my new everyday starbucks. I originally came through the drive thru and asked for a hot venti mocha with light mocha due to a glucose test I had to prepare for since I'm pregnant and a banana loaf warmed up. My drink was made incorrectly and my loaf was cold. I entered the store to file a complaint and the barista Sam had the best entry and was attentive to all my needs without making me feel like an inconvenience. She remade my beverage and gave me another loaf warmed to perfection alongside a nice message on the cup and to top it all off I was given a store card for 4 dollars off my next visit. Sam was amazing and I will be asking for her the next time I go. Thank you and I'm extremely pleased and have become a regular!
Atmosphere: 5
Food: 5
Service: 5
The young boy in the drive through is so nice, he has great energy. Honestly best customer service ive had in a long time
Atmosphere: 5
Food: 5
Service: 5
Nice place!
Atmosphere: 5
Food: 5
Service: 5
The young boy barista was super nice and super friendly. He always makes me feel welcomed with every visit. Everyone else is also super nice i love this location
Atmosphere: 5
Food: 5
Service: 5
The drinks were horrible bad service
Atmosphere: 1
Food: 1
Service: 1
Staff is awesome!!!
Atmosphere: 5
Service: 5
Restaurantji Recommends
I'd give a perfect score except half the time I've ordered the strawberry acai, it's given to me without the strawberry pieces. If I notice I ask for it and they fix it but if I'm in a hurry and leave, I notice too late. I shouldn't have to tell them they need to add the strawberries.
Atmosphere: 5
Food: 5
Service: 4
Love the egg whites with red pepper, deliscius 😋
Atmosphere: 5
Food: 5
Service: 5
I don’t normally leave reviews, but today’s experience at this Starbucks location was disappointing enough to warrant one. I arrived, picked a seat, and placed a mobile order for a drink and a bagel while I was on my way to work. At the time, I was the only customer in the store. They had a solid 15 minutes with no one else there to fulfill my order before things got busy.
A few minutes later, a large group of high school seniors came in celebrating their last day — which is fine — but the store quickly became chaotic, loud, and overwhelming.
While I waited, my drink was placed on the counter, but my bagel never showed up. After a considerable amount of time and watching several of these students receive their orders (many of which were placed after mine), I politely asked the barista about my bagel. He brushed me off and told me that “different orders come out at different times.” I explained that it was just one order — a drink and a bagel — and he still told me to wait without even checking.
It wasn’t until I asked a different employee — who immediately walked over, checked the toaster, and handed it to me — that I finally got my order.
As a Gold Member since 2014, I spend a lot of money with Starbucks and have never experienced this kind of disregard. It genuinely felt like those students were prioritized, while I was ignored. Not only was it frustrating, but it made me feel completely unseen as a customer.
I don’t expect perfection, but basic courtesy and fair service should be non-negotiable. This experience has left a bad taste in my mouth.
Atmosphere: 2
Food: 5
Service: 2
It's a Starbucks. But at least here they know how to make your coffee right the first time.
Atmosphere: 3
Food: 1
Service: 5
The store itself is one of the best. We love it.. Service, though..
Atmosphere: 5
Food: 4
Service: 1
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