Amazing place! I visit family in st johns and come through here all the time. They messed up on my order for the first time ever so I popped in. It was an oddity, no hot cocoa powder on the peppermint mocha, so I get that it could throw someone.
They were super gracious and explained it was just a new employee being trained and not familiar with this store's special requests handling. Super understandable! They fixed it quickly and I went on my way!
Atmosphere: 5
Food: 5
Service: 5
Bobby Dobbson
Worse customer service I’ve ever had at a dunkin Go here daily, but will now stop due to the worker named Sebastian being extremely rude and not willing to understand our order correctly, saying that the bagel has enough cream cheese on it and wanted to up charge for the same bagel.( as if four dollars for a fake bagel wasn’t already enough) We get every single day. We’ll post pictures. There was no cream cheese to even be found on the bagel will be contacting customer service to voice, our frustration/disappointment with this franchise/employee.
Atmosphere: 2
Food: 1
Service: 1
Joseph Klingner aka BigDaddy
Quick coffee
Atmosphere: 5
Food: 5
Service: 5
dan ovshak
Always comfortable.
Atmosphere: 5
Food: 5
Service: 5
Marianne Rafferty
Very quick service pleasant customer service
Atmosphere: 5
Food: 5
Service: 5
Briana Flanagan
Love this DD, prefer it over the one in Palatka. Today I ordered a medium iced coffee w French vanilla @ 5:12 (it’s been months) but I received a small butter pecan, at first when she handed it to me I thought wow these drinks have shrunk, but my teen pointed out the sticker & I realized it was not mine lol, still good just wish it was bigger since I paid for a $4.27 or something. Service here is always great though!
Atmosphere: 4
Food: 4
Service: 5
Kat Soto
I went through the drive thru and the person at the window was a young Hispanic woman. She was very friendly and respectful. I purchased an ice coffee with cream and 3 Splenda. It was perfect 👌
Food: 5
Service: 5
Michael Maisel
I stop for coffee only. Just me. Never had a problem.
Service: 4
Kimberly Luscier
Tried multiple days and times to get donuts am always told they are out??? Really?? You’re a donut shop- Kristy Kreme you can always get. So sad we don’t have one here.
Atmosphere: 3
Food: 1
Service: 3
joshua Davidson
Iced Coffee is not worth it unless you go as soon as they open and get the first brew of the morning otherwise the coffee taste burnt. I have been coming here a while as i drive to the dunkin in east palatka for better quality and customer service but the last month it has went downhill.
They don't usually mess up but charged me for hash browns this morning that I did not get.
Atmosphere: 3
Food: 3
Service: 3
Lee Yates
I did a mobile order, and I did it while being in line. I don’t know if that’s what set the worker off, but they were so rude. We went for my boyfriend‘s birthday breakfast because that was his wish. I ordered a refresher -light ice and they filled it half with water and then when I called them out on it telling them it doesn’t taste right they said it was because I got light ice. They didn’t even put hash browns on his chipotle wrap. The only reason why I put two stars, is because I put in a complaint and a manager got back to me. It wasn’t even within the timeframe of the two business days Dunkin corporation quoted. And if doing a mobile order in line sets off the Dunkin workers, legitimate question. What’s the difference between ordering through the speaker or the app?
Atmosphere: 1
Food: 1
Service: 1
L Groh
Breakfast deal is a great value
Atmosphere: 4
Food: 5
Service: 5
Cameron Casto
Long drive thru line this morning so I decided to go inside instead. Glad I did! The young man at the counter greeted me with a smile and a very positive attitude on this Monday morning :) many people inside working and all were busy and smiling. I ordered my usual Large Iced coffee and was in and out within 4 minutes. It’s so refreshing to receive this type of service when the other location just a few miles away is routinely a very bad experience. Great product, and great service at this location! 10/10 recommend! 👍🏼
Atmosphere: 5
Food: 5
Service: 5
Jennifer Pickard
I always experience fast friendly service here and the flavor of my coffee is always consistent, the employees always have a great attitude!
Amazing place! I visit family in st johns and come through here all the time. They messed up on my order for the first time ever so I popped in. It was an oddity, no hot cocoa powder on the peppermint mocha, so I get that it could throw someone.
They were super gracious and explained it was just a new employee being trained and not familiar with this store's special requests handling. Super understandable! They fixed it quickly and I went on my way!
Atmosphere: 5
Food: 5
Service: 5
Worse customer service I’ve ever had at a dunkin
Go here daily, but will now stop due to the worker named Sebastian being extremely rude and not willing to understand our order correctly, saying that the bagel has enough cream cheese on it and wanted to up charge for the same bagel.( as if four dollars for a fake bagel wasn’t already enough) We get every single day. We’ll post pictures. There was no cream cheese to even be found on the bagel will be contacting customer service to voice, our frustration/disappointment with this franchise/employee.
Atmosphere: 2
Food: 1
Service: 1
Quick coffee
Atmosphere: 5
Food: 5
Service: 5
Always comfortable.
Atmosphere: 5
Food: 5
Service: 5
Very quick service pleasant customer service
Atmosphere: 5
Food: 5
Service: 5
Love this DD, prefer it over the one in Palatka. Today I ordered a medium iced coffee w French vanilla @ 5:12 (it’s been months) but I received a small butter pecan, at first when she handed it to me I thought wow these drinks have shrunk, but my teen pointed out the sticker & I realized it was not mine lol, still good just wish it was bigger since I paid for a $4.27 or something. Service here is always great though!
Atmosphere: 4
Food: 4
Service: 5
I went through the drive thru and the person at the window was a young Hispanic woman. She was very friendly and respectful. I purchased an ice coffee with cream and 3 Splenda. It was perfect 👌
Food: 5
Service: 5
I stop for coffee only. Just me. Never had a problem.
Service: 4
Tried multiple days and times to get donuts am always told they are out??? Really?? You’re a donut shop- Kristy Kreme you can always get. So sad we don’t have one here.
Atmosphere: 3
Food: 1
Service: 3
Iced Coffee is not worth it unless you go as soon as they open and get the first brew of the morning otherwise the coffee taste burnt. I have been coming here a while as i drive to the dunkin in east palatka for better quality and customer service but the last month it has went downhill.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
They don't usually mess up but charged me for hash browns this morning that I did not get.
Atmosphere: 3
Food: 3
Service: 3
I did a mobile order, and I did it while being in line. I don’t know if that’s what set the worker off, but they were so rude. We went for my boyfriend‘s birthday breakfast because that was his wish. I ordered a refresher -light ice and they filled it half with water and then when I called them out on it telling them it doesn’t taste right they said it was because I got light ice. They didn’t even put hash browns on his chipotle wrap. The only reason why I put two stars, is because I put in a complaint and a manager got back to me. It wasn’t even within the timeframe of the two business days Dunkin corporation quoted. And if doing a mobile order in line sets off the Dunkin workers, legitimate question. What’s the difference between ordering through the speaker or the app?
Atmosphere: 1
Food: 1
Service: 1
Breakfast deal is a great value
Atmosphere: 4
Food: 5
Service: 5
Long drive thru line this morning so I decided to go inside instead. Glad I did! The young man at the counter greeted me with a smile and a very positive attitude on this Monday morning :) many people inside working and all were busy and smiling. I ordered my usual Large Iced coffee and was in and out within 4 minutes. It’s so refreshing to receive this type of service when the other location just a few miles away is routinely a very bad experience. Great product, and great service at this location! 10/10 recommend! 👍🏼
Atmosphere: 5
Food: 5
Service: 5
I always experience fast friendly service here and the flavor of my coffee is always consistent, the employees always have a great attitude!
Atmosphere: 5
Food: 5
Service: 5
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