15 minutes for a black coffe and English muffin asked 5 times what I ordered this place has poor training procedures I could see the staff was actually trying but I gotta blame management since everyone I come in there's new employees won't come back I'll go to Starbucks across the street
Eliezer Viruet
The floor was dirty and sticky. Also none of the usual flavors of BR were available. They didn't have chocolate, pralines or very strawberry. Absolutely bad experience.
Atmosphere: 3
Food: 1
Service: 3
Katchin
More so.. Dunkin Donuts.. Ethan is a breath of fresh air w/ his dry humor. Reminded me of Comedian Steven Wright. He had me laughing the whole time w/ his upselling tactics. Also made my latte exactly as ordered and how I like it. After 45yrs within Customer Service, I can only see him as a valued asset! Ty!
Atmosphere: 4
Food: 3
Service: 5
Hayley H.
if i could give no stars i would.... there were no other customers including (drive thru) except my boyfriend and i and they STILL managed to mess my order up, wrong drink and cold food!!!!!!
J R
Pleasant staff. Not their fault but the owners should be ashamed of the cleanliness of this place. Not one but three flying dead insects with the ice creams. We will not return
Lori L.
Always out of stuff. First went for donut holes mixed box and got home with all stale glazed. No receipt provided so they would not reimburse me. Went back before an outting with my grandchildren. No sausage only turkey sausage, no apple juice only orange juice. Just left. Never again!!! Pitiful for a new shop!
Sherry W.
Can't recommend because it was not clean. Tried to sit outside but no maintenance had been done forever. Cigarette butts, bird droppings, trash...We love Dunkin but not this one. So sad.
Makayla Jewell Jewelll
Same as 99% of these comments if there was a zero star rating it would be my choice 5 dollars for one small scoop of plain vanilla ice cream when I asked for peanut butter sundae
George Bevilacqua
This place has to be a front for something else. No vanilla no chocolate no change. What a dump.
Jonathan James
Rude staff 740 pm Friday June 9th. What a kill joy, in an ice cream store.! Truly, the only way to mess up buying and enjoying ice cream, angry rude staff!!. :/ - Enjoy
Horrible coffee bad location! Kids that don't drink coffee work there!! Kinda sad and big waste of money! I quit going to this location because of consistent bad coffee
Kayla Centers
I dash for extra money. I waited in this store for several minutes before I was greeted. The woman behind the counter couldn't care less and was very rude
Nicholas VanDeMoortel
Won't go back. 3 employees at the front (nobody greeted us) and they were arguing over who was gonna wait on us because nobody wanted to. Tried to order a strawberry banana smoothie....they are out of bananas. They did make us a strawberry one (and the girl working didn't know how to make a smoothie). Asked for a cookie dough in a waffle cone...no waffle cones. So we asked for it in a cup. No spoons available for us after ordering 2 ice cream cups, instead they gave us forks. Go to register to checkout...incorrect change given (not sure it wasn't intentional). Lack of training is apparent and lack of respect for customers was definitely apparent. Would definitely avoid this location.
Denise Harris
Ok I waited 3 cars deep to order a chocolate shake. When I got to order I was informed that the guy can’t make shakes. Offered me a iced coffee. Really, this is an ice cream shop right? Not the first time. At least 10 times now. Keep giving our local businesses a chance. Other times was in the evenings to find out they have no chocolate. I honestly think the owner might check on your employees or get more. Someone’s not working.
Brian Bonardel
If I could give 0 stars I would. The fact your store would take a poor untrained kid and leave him alone overnight to run a business is absolutely ridiculous. I get the staff shortages, but then close your store at night. He messed up all three items we ordered because no Ice cream is labeled & he couldn’t even do a refund. He was super friendly and super upset that he couldn’t help us. He tried his best and it was heartbreaking to watch. It’s sad how greedy your company is. This isn’t about the money. I own several businesses myself. We drove from Ruskin. Waste of a trip. That kid needs a raise and proper training. I hope he leaves your poorly managed store for a better opportunity!!!
15 minutes for a black coffe and English muffin asked 5 times what I ordered this place has poor training procedures I could see the staff was actually trying but I gotta blame management since everyone I come in there's new employees won't come back I'll go to Starbucks across the street
The floor was dirty and sticky. Also none of the usual flavors of BR were available. They didn't have chocolate, pralines or very strawberry. Absolutely bad experience.
Atmosphere: 3
Food: 1
Service: 3
More so.. Dunkin Donuts.. Ethan is a breath of fresh air w/ his dry humor. Reminded me of Comedian Steven Wright. He had me laughing the whole time w/ his upselling tactics. Also made my latte exactly as ordered and how I like it. After 45yrs within Customer Service, I can only see him as a valued asset! Ty!
Atmosphere: 4
Food: 3
Service: 5
if i could give no stars i would.... there were no other customers including (drive thru) except my boyfriend and i and they STILL managed to mess my order up, wrong drink and cold food!!!!!!
Pleasant staff. Not their fault but the owners should be ashamed of the cleanliness of this place. Not one but three flying dead insects with the ice creams. We will not return
Always out of stuff. First went for donut holes mixed box and got home with all stale glazed. No receipt provided so they would not reimburse me. Went back before an outting with my grandchildren. No sausage only turkey sausage, no apple juice only orange juice. Just left. Never again!!! Pitiful for a new shop!
Can't recommend because it was not clean. Tried to sit outside but no maintenance had been done forever. Cigarette butts, bird droppings, trash...We love Dunkin but not this one. So sad.
Same as 99% of these comments if there was a zero star rating it would be my choice 5 dollars for one small scoop of plain vanilla ice cream when I asked for peanut butter sundae
This place has to be a front for something else. No vanilla no chocolate no change. What a dump.
Rude staff 740 pm Friday June 9th. What a kill joy, in an ice cream store.! Truly, the only way to mess up buying and enjoying ice cream, angry rude staff!!. :/ - Enjoy
Restaurantji Recommends
Horrible coffee bad location! Kids that don't drink coffee work there!! Kinda sad and big waste of money! I quit going to this location because of consistent bad coffee
I dash for extra money. I waited in this store for several minutes before I was greeted. The woman behind the counter couldn't care less and was very rude
Won't go back. 3 employees at the front (nobody greeted us) and they were arguing over who was gonna wait on us because nobody wanted to. Tried to order a strawberry banana smoothie....they are out of bananas. They did make us a strawberry one (and the girl working didn't know how to make a smoothie). Asked for a cookie dough in a waffle cone...no waffle cones. So we asked for it in a cup. No spoons available for us after ordering 2 ice cream cups, instead they gave us forks. Go to register to checkout...incorrect change given (not sure it wasn't intentional). Lack of training is apparent and lack of respect for customers was definitely apparent. Would definitely avoid this location.
Ok I waited 3 cars deep to order a chocolate shake. When I got to order I was informed that the guy can’t make shakes. Offered me a iced coffee. Really, this is an ice cream shop right? Not the first time. At least 10 times now. Keep giving our local businesses a chance. Other times was in the evenings to find out they have no chocolate. I honestly think the owner might check on your employees or get more. Someone’s not working.
If I could give 0 stars I would. The fact your store would take a poor untrained kid and leave him alone overnight to run a business is absolutely ridiculous. I get the staff shortages, but then close your store at night. He messed up all three items we ordered because no Ice cream is labeled & he couldn’t even do a refund. He was super friendly and super upset that he couldn’t help us. He tried his best and it was heartbreaking to watch. It’s sad how greedy your company is. This isn’t about the money. I own several businesses myself. We drove from Ruskin. Waste of a trip. That kid needs a raise and proper training. I hope he leaves your poorly managed store for a better opportunity!!!