It would behoove the owner to visit the Estero location around 4:30. Three employees standing in the back with their noses in their phones. A very surly young lady came out with a young man. She never smiled. When she made my quesadilla, she brushed off the pans with her gloved hand of all the stuck on reminants of previous orders. And then, she actually stuck her hand in the rice to grab a handful of rice instead of using the spoon sitting right there in the rice! The condiments area was soooo messy with corn and tomatoes all over and in containers with other items. Only one low table was clean…the rest were noticeably dirty. As soon as we were served, they retreated to the back again. And when we left, nobody said a word…oh, and we were the only patrons in the store. Food is good, service decent, but the employees could practice appreciation of our patronage.
Atmosphere: 1
Food: 4
Service: 2
Lauren Chirnside
Great food and great atmosphere! The employees, Evan and Malik, were very friendly and efficient. Will be coming back to this location??
Atmosphere: 5
Food: 5
Service: 5
Chloe Wilkerson
Have ordered 3 pepper several times from food delivery services. This is the second or third time now that they have added cheese to my burrito when it wasn’t one of the ingredients I chose. I have a dairy allergy and it’s quite disappointing to have an ingredient ruin the whole burrito for me. When I go in to get it fixed, there are never friendly or apologetic. Manager if you see this please go over with your employees the importance of closely reading what ingredients go on the burritos so that no one else has to have their meal ruined. Also — maybe a lesson on how to better handle customer service complaints, kindness goes a long way.
Atmosphere: 1
Food: 3
Service: 1
Amanda Daniels
Sooooo good! Way better than chipotle. We will be back for sure!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tacos, Bowl, Quesadilla
Hunter Martin
Great staff with nothing but smiles. Welcomed me in as I opened the door and made sure I was satirized with portion
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
Gabby Polanco
Chicken was mostly fat :( I hate how they use dark meat. Rice had no salt.
It would behoove the owner to visit the Estero location around 4:30. Three employees standing in the back with their noses in their phones. A very surly young lady came out with a young man. She never smiled. When she made my quesadilla, she brushed off the pans with her gloved hand of all the stuck on reminants of previous orders. And then, she actually stuck her hand in the rice to grab a handful of rice instead of using the spoon sitting right there in the rice! The condiments area was soooo messy with corn and tomatoes all over and in containers with other items. Only one low table was clean…the rest were noticeably dirty. As soon as we were served, they retreated to the back again. And when we left, nobody said a word…oh, and we were the only patrons in the store. Food is good, service decent, but the employees could practice appreciation of our patronage.
Atmosphere: 1
Food: 4
Service: 2
Great food and great atmosphere! The employees, Evan and Malik, were very friendly and efficient. Will be coming back to this location??
Atmosphere: 5
Food: 5
Service: 5
Have ordered 3 pepper several times from food delivery services. This is the second or third time now that they have added cheese to my burrito when it wasn’t one of the ingredients I chose. I have a dairy allergy and it’s quite disappointing to have an ingredient ruin the whole burrito for me. When I go in to get it fixed, there are never friendly or apologetic. Manager if you see this please go over with your employees the importance of closely reading what ingredients go on the burritos so that no one else has to have their meal ruined. Also — maybe a lesson on how to better handle customer service complaints, kindness goes a long way.
Atmosphere: 1
Food: 3
Service: 1
Sooooo good! Way better than chipotle. We will be back for sure!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tacos, Bowl, Quesadilla
Great staff with nothing but smiles. Welcomed me in as I opened the door and made sure I was satirized with portion
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
Chicken was mostly fat :( I hate how they use dark meat. Rice had no salt.
Atmosphere: 5
Food: 1
Service: 5
Great food and better service!!
Atmosphere: 5
Food: 5
Service: 5
Great food and Anthony was awesome!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bowl
Great!!! So delicious food!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
John is the
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Anthony gave the best customer service’
Amazing job! Great customer
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
Food was awesome!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Quesadilla
AN AMAZING AWESOME MAJESTIC PLACE!!!
Atmosphere: 5
Food: 5
Service: 5
Amazing service and food good!Kid-friendliness: Would highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bowl, Burrito Bowl, Spicy Chicken, Quesadilla