I have ordered the same “Hamburger” from a couple Five Guys locations every month without any issues—until today. The staff mistakenly entered “Little Burger” into the system. When I pointed it out, she insisted it was correct. After asking her to fix it, she struggled and had to call the manager. When I checked the receipt, I was still charged over $1 more than the correct price for an incorrect order which was a smaller burger than I ordered. I brought this to the manager’s attention, but instead of handling it professionally, she was visibly annoyed, rolled her eyes, and tried to prove me wrong. Only after I explained it multiple times did she realize her mistake in calculating the refund. No apology was offered—instead, the manager implied the confusion was my fault. The end result: I paid extra, received an inferior burger, wasted time on correcting the order, and experienced poor customer service. In addition, the burgers at the location do not taste the same as other locations- much inferior. This was by far the worst experience I’ve had at any Five Guys location!
Atmosphere: 1
Food: 1
Service: 1
Josh Polakow
Always a great burger
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
Melissa Wohlford
Ordered my burger as a bowl due to Celiac, and they were very accommodating and even put it in its own bag!
Atmosphere: 5
Food: 5
Service: 5
Yvonne Troisi-Morgan
Who in their right mind does not love Five Guys Burgers?? Love them!! Although my last pick-up was totally a fiasco, I'm not sure who was in charge, but he clearly had no idea the staff was over their heads on the orderly system. I called in a carryout, took a half hr as I watched people walk up and get service, and I kept waiting just horrible management.
Update: I was dealing withba manager that no longer works here about a cracked tooth issue I have emailed the new mamager and no response. Please call me before I post it in my review. Thank you
Atmosphere: 5
Food: 5
Service: 2
Recommended dishes: Cheeseburger
Debra Elaine Grey
Always fresh, clean, and fast.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Little Hamburger, Little Bacon Burger
John Morrow
After waiting for 15 minutes for my food, and seeing the three people that ordered after me get their food before me I finally got my order. $19 for a soda, Cajun fry and a little bacon cheeseburger. The burger was delicious as always but is really getting expensive. This was my fry order, what happened to loading the bag full of fries? For $5?… gotta be kidding me. Five guys count your days, between overpriced food, wall art and “best burger” articles from 13 years ago, your end is on the way.
Atmosphere: 2
Food: 5
Service: 2
Penny Eidson
Great as always just a bit on the higher side for payment.
What happened Five Guys?? The pricing has gotten way out of hand. It's more expensive to eat here then it some sit down restaurants. It's just Burgers and Fry's ... it's not gourmet. They buy in bulk... Why are they charging sirloin prices? I could see if the fries or drink was included but it's not. You're looking at $40 for two people. They don't do any specials or limited deals. (or none that I saw). Don't get me wrong, The service and atmosphere are good and the food is basic. But the pricing... is yikes.
Atmosphere: 3
Food: 2
Service: 4
Nelson Rodriguez
Great Burgers& Fries
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Cheeseburger
Richard Hawkins
Hamburgers and fries are amazing but price is ridiculous.
I'm a little disappointed, to be honest. The staff was great, but the burger was ok, but the fries were greasier than I remember and undercooked. Probably will not go back. Especially since it had been over a year since our last visit.
Atmosphere: 5
Food: 3
Service: 5
Julian Parra Ramirez
Lady gabe me a bunch of old fries bc she was in a bad mood. Burgers where almost smashed in the bag. Bad service
Atmosphere: 4
Food: 3
Service: 1
Jose Serrano
Good food
Atmosphere: 5
Food: 5
Service: 5
JT H
Bright open and delicious
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Bacon Cheeseburger, Little Cheeseburger
Scott Berger
Clean inside and out. Outdoor seating. Plenty of parking and was serviced quick and food was great
I have ordered the same “Hamburger” from a couple Five Guys locations every month without any issues—until today. The staff mistakenly entered “Little Burger” into the system. When I pointed it out, she insisted it was correct. After asking her to fix it, she struggled and had to call the manager.
When I checked the receipt, I was still charged over $1 more than the correct price for an incorrect order which was a smaller burger than I ordered. I brought this to the manager’s attention, but instead of handling it professionally, she was visibly annoyed, rolled her eyes, and tried to prove me wrong. Only after I explained it multiple times did she realize her mistake in calculating the refund. No apology was offered—instead, the manager implied the confusion was my fault.
The end result: I paid extra, received an inferior burger, wasted time on correcting the order, and experienced poor customer service. In addition, the burgers at the location do not taste the same as other locations- much inferior. This was by far the worst experience I’ve had at any Five Guys location!
Atmosphere: 1
Food: 1
Service: 1
Always a great burger
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
Ordered my burger as a bowl due to Celiac, and they were very accommodating and even put it in its own bag!
Atmosphere: 5
Food: 5
Service: 5
Who in their right mind does not love Five Guys Burgers??
Love them!!
Although my last pick-up was totally a fiasco, I'm not sure who was in charge, but he clearly had no idea the staff was over their heads on the orderly system. I called in a carryout, took a half hr as I watched people walk up and get service, and I kept waiting just horrible management.
Update:
I was dealing withba manager that no longer works here about a cracked tooth issue I have emailed the new mamager and no response. Please call me before I post it in my review.
Thank you
Atmosphere: 5
Food: 5
Service: 2
Recommended dishes: Cheeseburger
Always fresh, clean, and fast.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Little Hamburger, Little Bacon Burger
After waiting for 15 minutes for my food, and seeing the three people that ordered after me get their food before me I finally got my order. $19 for a soda, Cajun fry and a little bacon cheeseburger. The burger was delicious as always but is really getting expensive. This was my fry order, what happened to loading the bag full of fries? For $5?… gotta be kidding me. Five guys count your days, between overpriced food, wall art and “best burger” articles from 13 years ago, your end is on the way.
Atmosphere: 2
Food: 5
Service: 2
Great as always just a bit on the higher side for payment.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Cheeseburger, Veggie Sandwich, blt
What happened Five Guys?? The pricing has gotten way out of hand. It's more expensive to eat here then it some sit down restaurants. It's just Burgers and Fry's ... it's not gourmet. They buy in bulk... Why are they charging sirloin prices? I could see if the fries or drink was included but it's not. You're looking at $40 for two people. They don't do any specials or limited deals. (or none that I saw). Don't get me wrong, The service and atmosphere are good and the food is basic. But the pricing... is yikes.
Atmosphere: 3
Food: 2
Service: 4
Great Burgers& Fries
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Cheeseburger
Hamburgers and fries are amazing but price is ridiculous.
Atmosphere: 3
Food: 5
Service: 4
Restaurantji Recommends
I'm a little disappointed, to be honest. The staff was great, but the burger was ok, but the fries were greasier than I remember and undercooked. Probably will not go back. Especially since it had been over a year since our last visit.
Atmosphere: 5
Food: 3
Service: 5
Lady gabe me a bunch of old fries bc she was in a bad mood. Burgers where almost smashed in the bag. Bad service
Atmosphere: 4
Food: 3
Service: 1
Good food
Atmosphere: 5
Food: 5
Service: 5
Bright open and delicious
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Bacon Cheeseburger, Little Cheeseburger
Clean inside and out. Outdoor seating. Plenty of parking and was serviced quick and food was great
Atmosphere: 5
Food: 5
Service: 5
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