I usually enjoy 5 guys but this last experience makes me never want to go back . Had to spit out 3 bites of my burger because hard shit and the fries weren’t even cooked . Place is gone to shit or at least that location
Atmosphere: 1
Food: 1
Service: 1
Scott Martin
Very pleasant experience. Team all had smiles on their faces, hard at work. Food tasted amazing. Will be back!
Atmosphere: 5
Food: 5
Service: 5
Krisa Beaver
Love the french fries
Atmosphere: 5
Food: 5
Service: 5
Don Wolff
Consistently good. Can't go wrong. The hog dog with bacon and cheese is a hidden treasure.
Atmosphere: 5
Food: 5
Service: 5
Patti Lee
Great food, just didn't get a sandwich. But they put a rush on it.
Atmosphere: 5
Food: 5
Service: 4
Marceline Crowley
Got with no teeth and dyed hair working the grill was extremely rude. Her attitude was very that I made the entire experience get ruined for me. I will absolutely not be returning to this location as her behavior was not only disturbing and disgusting. It was unacceptable and unnecessary. Not to mention the fact, the service was horrifically, slow, pretty sure the same female did it on purpose, as she clearly either hates her job or hates her life. Though I don’t blame her for looking like that. I will be calling corporate as well.
Atmosphere: 1
Food: 1
Service: 1
Kathy Zenker
Best burger and fries ❤️
Atmosphere: 5
Food: 5
Service: 5
Scott Datexter
Good burgers and fries
Atmosphere: 4
Food: 5
Service: 4
Lisa Cooke
I have ordered the same “Hamburger” from a couple Five Guys locations every month without any issues—until today. The staff mistakenly entered “Little Burger” into the system. When I pointed it out, she insisted it was correct. After asking her to fix it, she struggled and had to call the manager. When I checked the receipt, I was still charged over $1 more than the correct price for an incorrect order which was a smaller burger than I ordered. I brought this to the manager’s attention, but instead of handling it professionally, she was visibly annoyed, rolled her eyes, and tried to prove me wrong. Only after I explained it multiple times did she realize her mistake in calculating the refund. No apology was offered—instead, the manager implied the confusion was my fault. The end result: I paid extra, received an inferior burger, wasted time on correcting the order, and experienced poor customer service. In addition, the burgers at the location do not taste the same as other locations- much inferior. This was by far the worst experience I’ve had at any Five Guys location!
Ordered my burger as a bowl due to Celiac, and they were very accommodating and even put it in its own bag!
Atmosphere: 5
Food: 5
Service: 5
Yvonne Troisi-Morgan
Who in their right mind does not love Five Guys Burgers?? Love them!! Although my last pick-up was totally a fiasco, I'm not sure who was in charge, but he clearly had no idea the staff was over their heads on the orderly system. I called in a carryout, took a half hr as I watched people walk up and get service, and I kept waiting just horrible management.
Update: I was dealing withba manager that no longer works here about a cracked tooth issue I have emailed the new mamager and no response. Please call me before I post it in my review. Thank you
Atmosphere: 5
Food: 5
Service: 2
Recommended dishes: Cheeseburger
Debra Elaine Grey
Always fresh, clean, and fast.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Little Hamburger, Little Bacon Burger
John Morrow
After waiting for 15 minutes for my food, and seeing the three people that ordered after me get their food before me I finally got my order. $19 for a soda, Cajun fry and a little bacon cheeseburger. The burger was delicious as always but is really getting expensive. This was my fry order, what happened to loading the bag full of fries? For $5?… gotta be kidding me. Five guys count your days, between overpriced food, wall art and “best burger” articles from 13 years ago, your end is on the way.
Atmosphere: 2
Food: 5
Service: 2
Penny Eidson
Great as always just a bit on the higher side for payment.
I usually enjoy 5 guys but this last experience makes me never want to go back . Had to spit out 3 bites of my burger because hard shit and the fries weren’t even cooked . Place is gone to shit or at least that location
Atmosphere: 1
Food: 1
Service: 1
Very pleasant experience. Team all had smiles on their faces, hard at work. Food tasted amazing. Will be back!
Atmosphere: 5
Food: 5
Service: 5
Love the french fries
Atmosphere: 5
Food: 5
Service: 5
Consistently good. Can't go wrong. The hog dog with bacon and cheese is a hidden treasure.
Atmosphere: 5
Food: 5
Service: 5
Great food, just didn't get a sandwich. But they put a rush on it.
Atmosphere: 5
Food: 5
Service: 4
Got with no teeth and dyed hair working the grill was extremely rude. Her attitude was very that I made the entire experience get ruined for me. I will absolutely not be returning to this location as her behavior was not only disturbing and disgusting. It was unacceptable and unnecessary. Not to mention the fact, the service was horrifically, slow, pretty sure the same female did it on purpose, as she clearly either hates her job or hates her life. Though I don’t blame her for looking like that. I will be calling corporate as well.
Atmosphere: 1
Food: 1
Service: 1
Best burger and fries ❤️
Atmosphere: 5
Food: 5
Service: 5
Good burgers and fries
Atmosphere: 4
Food: 5
Service: 4
I have ordered the same “Hamburger” from a couple Five Guys locations every month without any issues—until today. The staff mistakenly entered “Little Burger” into the system. When I pointed it out, she insisted it was correct. After asking her to fix it, she struggled and had to call the manager.
When I checked the receipt, I was still charged over $1 more than the correct price for an incorrect order which was a smaller burger than I ordered. I brought this to the manager’s attention, but instead of handling it professionally, she was visibly annoyed, rolled her eyes, and tried to prove me wrong. Only after I explained it multiple times did she realize her mistake in calculating the refund. No apology was offered—instead, the manager implied the confusion was my fault.
The end result: I paid extra, received an inferior burger, wasted time on correcting the order, and experienced poor customer service. In addition, the burgers at the location do not taste the same as other locations- much inferior. This was by far the worst experience I’ve had at any Five Guys location!
Atmosphere: 1
Food: 1
Service: 1
Always a great burger
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
Restaurantji Recommends
Ordered my burger as a bowl due to Celiac, and they were very accommodating and even put it in its own bag!
Atmosphere: 5
Food: 5
Service: 5
Who in their right mind does not love Five Guys Burgers??
Love them!!
Although my last pick-up was totally a fiasco, I'm not sure who was in charge, but he clearly had no idea the staff was over their heads on the orderly system. I called in a carryout, took a half hr as I watched people walk up and get service, and I kept waiting just horrible management.
Update:
I was dealing withba manager that no longer works here about a cracked tooth issue I have emailed the new mamager and no response. Please call me before I post it in my review.
Thank you
Atmosphere: 5
Food: 5
Service: 2
Recommended dishes: Cheeseburger
Always fresh, clean, and fast.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Little Hamburger, Little Bacon Burger
After waiting for 15 minutes for my food, and seeing the three people that ordered after me get their food before me I finally got my order. $19 for a soda, Cajun fry and a little bacon cheeseburger. The burger was delicious as always but is really getting expensive. This was my fry order, what happened to loading the bag full of fries? For $5?… gotta be kidding me. Five guys count your days, between overpriced food, wall art and “best burger” articles from 13 years ago, your end is on the way.
Atmosphere: 2
Food: 5
Service: 2
Great as always just a bit on the higher side for payment.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Cheeseburger, Veggie Sandwich, blt
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