Chase it’s time you find a new job! You are the rudest person to be working with people. Wendys needs to do better because this guy shouldn’t not be running the drive thru.
Service: 1
Jeff Edwards
Didn’t even order food, guy at the drive through should probably find another job or unemployment line.
Atmosphere: 1
Food: 1
Service: 1
Karen Monroe, NMLS #449955
Had first taco salad even though it should be called chili salad as it's a big soup of their chili in a salad. Chili lime tortilla chips on it. Have to say it was most excellent....
Atmosphere: 5
Food: 5
Service: 5
john stephens
There is a server named Leslie she is the nicest thing she works Monday, Wednesday and Friday. She is so nice.
Atmosphere: 5
Food: 5
Service: 5
Carol Hobson-Payne
My husband & I ate a quick lunch at Wendy's yesterday in Estero. Leslie was the lady who took our order & helped us order. Leslie went above & beyond to help. She gave us a sample of a tasty salted caramel flavor of their frozen shake (?).
Parking: This is a bright, clean & full of tables, Wendy's.
Does a reference for everybody this location is still not open what is a 30 minutes of my time
Atmosphere: 1
Food: 5
Service: 1
Carter Balaga
Leslie V offered amazing service and made the over all dining experience top of the line! Thanks Leslie!
Atmosphere: 5
Food: 5
Service: 5
Jeffrey Balaga
Leslie is a great cashier and created a great atmosphere!! Highly recommend this location.
Atmosphere: 5
Food: 5
Service: 5
North Halvorsen
I placed an order at this Wendy’s through the in-store kiosk, ensuring it omitted ingredients I’m allergic to. I discovered the order was incorrect while I was 30 minutes away. It's okay... I'll just call the issue in so that it can be resolved later. Mistakes happen, it's only food. I couldn't check my order before leaving due to time constraints, but we should not forget that the burden of responsibility lies on the store to deliver what they are paid in advance for. It is called "fast food" for a reason.
I immediately called the store to address the issue, but it took four attempts before anyone answered the phone. It's okay... figured it was maybe due to the busy nature of fast food work.
While I explained the issue, the worker consistently interrupted me, even though I entered the discussion calmly and ensured all details were communicated. Businesses like this customarily keep recordings of calls, so it should be possible to corroborate my words here if needed. I called in the hopes for the resolution of this situation when I next returned to the store, instead of arriving with only a story from a day-old order. There were many ways for this to be handled, like a partial refund, a redo of the incorrect items, etc. - but those were not initially offered.
When I arrived to the physical location, I encountered Anthony (the... alleged person on-duty) who introduced himself as a "real n-word" and displayed belligerent, childlike behavior throughout the ten-minute interaction. Rather than addressing the issue, he escalated the situation by shouting and arguing, making it clear he had no intention of resolving the problem in a respectful manner. I could tell he made the cashier and patrons uncomfortable, who can attest to my neutrality.
I had stated that two sandwiches were incorrect — both including tomato, which I’m allergic to, and mayo, which I avoid due to lactose intolerance. Anthony had initially claimed only one sandwich would be replaced, despite my multiple clarifications over the phone, and even my presentation of both incorrect sandwiches I previously received. It is clear that his inability to be accountable trumped any sort of job responsibility. After nearly 10 minutes of this, Anthony called the real person in-charge (either the manager or franchisee), who instructed him to correct the order. However, even after providing clear details in the phone call, the replacement order was still incorrect - I didn't mention the incorrect tomato placement while I discussed the issue in person and only did so over the phone. But at that point, I didn't even care about the food. I provided these details in the phone call, but perhaps it's easy to conveniently ignore and forget them when you are busy talking over, shouting, arguing with, and interrupting the caller.
Oh, and just in case, I do have a recording of the entire in-person interaction to corroborate what is in this review.
Anthony's presence is a net-negative on the customer experience here. This person's refusal to take accountability is not only a horrid trait for a worker, it's an equally pathetic trait to have as a human, as I lose a massive amount of respect for those who lie in order to hide their own shortcomings. It's harder to recommend that people come here. Children should not be trusted to deal with situations they have not received training to handle; I can only imagine how other conflicts have gone.
The person taking our drive thru order was so rude
Atmosphere: 1
Food: 2
Service: 1
James Lorber
Like the burgers and fries
Atmosphere: 2
Food: 4
Service: 5
Timea W
We had to wait for the burgers and they put the fries on the tray and by the time we got everything the fries were ice cold
Diego
Night crew always seems fed the hell up, my order constantly gets messed up here
Atmosphere: 4
Food: 4
Service: 2
Kendra Schappaugh
Nothing like Leslie rolling her eyes at you as soon as you walk in. What a warm welcome. Don't even think about asking her for sauce. Other than that, Store was clean and food was hot and fresh.
Chase it’s time you find a new job! You are the rudest person to be working with people. Wendys needs to do better because this guy shouldn’t not be running the drive thru.
Service: 1
Didn’t even order food, guy at the drive through should probably find another job or unemployment line.
Atmosphere: 1
Food: 1
Service: 1
Had first taco salad even though it should be called chili salad as it's a big soup of their chili in a salad. Chili lime tortilla chips on it. Have to say it was most excellent....
Atmosphere: 5
Food: 5
Service: 5
There is a server named Leslie she is the nicest thing she works Monday, Wednesday and Friday. She is so nice.
Atmosphere: 5
Food: 5
Service: 5
My husband & I ate a quick lunch at Wendy's yesterday in Estero. Leslie was the lady who took our order & helped us order. Leslie went above & beyond to help. She gave us a sample of a tasty salted caramel flavor of their frozen shake (?).
Parking: This is a bright, clean & full of tables, Wendy's.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Nuggets, Fries, Cheeseburger, Hamburger
Does a reference for everybody this location is still not open what is a 30 minutes of my time
Atmosphere: 1
Food: 5
Service: 1
Leslie V offered amazing service and made the over all dining experience top of the line! Thanks Leslie!
Atmosphere: 5
Food: 5
Service: 5
Leslie is a great cashier and created a great atmosphere!! Highly recommend this location.
Atmosphere: 5
Food: 5
Service: 5
I placed an order at this Wendy’s through the in-store kiosk, ensuring it omitted ingredients I’m allergic to. I discovered the order was incorrect while I was 30 minutes away.
It's okay... I'll just call the issue in so that it can be resolved later. Mistakes happen, it's only food. I couldn't check my order before leaving due to time constraints, but we should not forget that the burden of responsibility lies on the store to deliver what they are paid in advance for. It is called "fast food" for a reason.
I immediately called the store to address the issue, but it took four attempts before anyone answered the phone. It's okay... figured it was maybe due to the busy nature of fast food work.
While I explained the issue, the worker consistently interrupted me, even though I entered the discussion calmly and ensured all details were communicated. Businesses like this customarily keep recordings of calls, so it should be possible to corroborate my words here if needed.
I called in the hopes for the resolution of this situation when I next returned to the store, instead of arriving with only a story from a day-old order. There were many ways for this to be handled, like a partial refund, a redo of the incorrect items, etc. - but those were not initially offered.
When I arrived to the physical location, I encountered Anthony (the... alleged person on-duty) who introduced himself as a "real n-word" and displayed belligerent, childlike behavior throughout the ten-minute interaction. Rather than addressing the issue, he escalated the situation by shouting and arguing, making it clear he had no intention of resolving the problem in a respectful manner. I could tell he made the cashier and patrons uncomfortable, who can attest to my neutrality.
I had stated that two sandwiches were incorrect — both including tomato, which I’m allergic to, and mayo, which I avoid due to lactose intolerance. Anthony had initially claimed only one sandwich would be replaced, despite my multiple clarifications over the phone, and even my presentation of both incorrect sandwiches I previously received. It is clear that his inability to be accountable trumped any sort of job responsibility. After nearly 10 minutes of this, Anthony called the real person in-charge (either the manager or franchisee), who instructed him to correct the order. However, even after providing clear details in the phone call, the replacement order was still incorrect - I didn't mention the incorrect tomato placement while I discussed the issue in person and only did so over the phone. But at that point, I didn't even care about the food. I provided these details in the phone call, but perhaps it's easy to conveniently ignore and forget them when you are busy talking over, shouting, arguing with, and interrupting the caller.
Oh, and just in case, I do have a recording of the entire in-person interaction to corroborate what is in this review.
Anthony's presence is a net-negative on the customer experience here. This person's refusal to take accountability is not only a horrid trait for a worker, it's an equally pathetic trait to have as a human, as I lose a massive amount of respect for those who lie in order to hide their own shortcomings. It's harder to recommend that people come here. Children should not be trusted to deal with situations they have not received training to handle; I can only imagine how other conflicts have gone.
Atmosphere: 4
Food: 5
Service: 2
Fast and friendly service
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Fries
Restaurantji Recommends
The person taking our drive thru order was so rude
Atmosphere: 1
Food: 2
Service: 1
Like the burgers and fries
Atmosphere: 2
Food: 4
Service: 5
We had to wait for the burgers and they put the fries on the tray and by the time we got everything the fries were ice cold
Night crew always seems fed the hell up, my order constantly gets messed up here
Atmosphere: 4
Food: 4
Service: 2
Nothing like Leslie rolling her eyes at you as soon as you walk in. What a warm welcome. Don't even think about asking her for sauce. Other than that, Store was clean and food was hot and fresh.
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