Experienced horrible customer service from this store. Not returning and will be calling corporate with my complaint.
Service: 1
Katherine Garcia
Ordered thru DoorDash, store cancelled claiming they never received my order. Was refunded, ordered again 10 minutes later. Called store, they said they didnt receive my ordered yet again. Claimed to have everyone’s orders but my specific order. Terrible customer service, always a terrible experience. Hope this store has a whole rehiring or shuts down
Atmosphere: 1
Food: 1
Service: 1
Bianca Tejeda
Terrible customer service. I went in with my daughter to get frozen iced coffees and a sandwhich.
Gentleman at the register hands me 2 iced coffees. And I told him I ordered frozen coffees and he very rudely said that I did not that I ordered iced coffee (which I know 100% I did not) to avoid confrontation I accepted it and told him to please add a few pumps of liquid sugar when he handed it back it had granulated sugar on the bottom.
This location needs better employees and better customer service training.
Will not be coming here again.
Atmosphere: 1
Service: 1
E V
There were more than 5 employees,none said hello or made eye contact with me , when the only male worker finished preparing something for the previous cust ,without even looking as t me made a gesture with his face like meaning "what do you want" took my order and handed it to me and that was the end of it. They have no cust. Service as skills or desire to help at all.
Stivens
The service is quick and the coffee is tasty, as are the snacks offered. Unfortunately, the cleanliness leaves something to be desired - you can see garbage on the floor, which spoils the overall impression. Still, if someone wants something sweet and hot coffee, it's worth visiting.
Atmosphere: 3
Food: 5
Service: 5
harper lovett
when we called one of the workers and asked to sing a song she said some unkind words to us about her wanting us to harm ourselves
Atmosphere: 1
Food: 1
Service: 1
Ray Ray Stugatz
THIS LOCATION IS NOT VETERAN FRIENDLY!!! imagine finding out Dunkin is giving one free doughnut to veterans on veterans day and you show up in the afternoon and there is not one doughnut available not one. Imagine being that cheap and not caring enough to make more doughnuts to give out to veterans wanting a free doughnuts and being that stingy to want to give away a free doughnut that you don't even make doughnuts for paying customers.. us vets fought for your freedom and we fought so you can have the freedom and ability to own a business and sell doughnuts bc of veterans your not moving in a communist country and this location is so cheap they couldn't even bother to show appreciation and make sure every veteran could enjoy a free doughnut. That's the least you could do for what we did for you... You know how much money you lost especially with your paying customers and you had your employees you also had to pay standing there with an empty store with nothing to sell ??? I went to 3 other Dunkins in the area and they all had doughnuts they even gave me 2 free doughnuts.. that's appreciation for what veterans did for this great country.. do better Mr franchise owner def not coming here again to buy anything.... Stay away from this location fellow veterans this location don't care about us ????????
jesus Garcia
Small order took forever. Staff mood really down. Everyone looked at me when I cross the door and rolled their eyes. Really bad and creepy ambiance.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Assorted Half Dozen or Dozen Donuts
Angie C.
Chemical coffee and burned bread
Atmosphere: 1
Food: 1
Service: 1
Lynn Luper
Staff not friendly. Store was not clean, only one restroom functional & the other was disgusting. When I told the staff; it was not a big deal.
Checked closing time. Drove 15 min to get coffees. Staff closed doors at least 15 min early and refused service. Leaves zero incentive to return.
Service: 1
George Perez
Monica was very groggy and showing no mood to even want to be there. NOT the first time this happens. They all talk within themselves and takes forever to make just a coffee
Atmosphere: 1
Food: 3
Service: 1
Tahera Banu
People are lining up but the cashier are not paying attention . Standing there for 10 mins but no service yet .
Service: 4
Carmen Ortiz
Service was good and fast and very clean good job ladies it was my 1st time
Atmosphere: 5
Food: 5
Service: 5
Jose Alvarez
Worse Dunkin donuts ever, this is my second time at this location, this morning the two ladies in the morning shift are horrible people, forget about customer service at this place. Cashier with attitude, didn't even wanted to help me. They made me wait there for several minutes before asking me with a terrible attitude: What do you want ? ?. I love Dunkin donuts, but please remind me not to come to this one ever again
Experienced horrible customer service from this store. Not returning and will be calling corporate with my complaint.
Service: 1
Ordered thru DoorDash, store cancelled claiming they never received my order. Was refunded, ordered again 10 minutes later. Called store, they said they didnt receive my ordered yet again. Claimed to have everyone’s orders but my specific order. Terrible customer service, always a terrible experience. Hope this store has a whole rehiring or shuts down
Atmosphere: 1
Food: 1
Service: 1
Terrible customer service. I went in with my daughter to get frozen iced coffees and a sandwhich.
Gentleman at the register hands me 2 iced coffees. And I told him I ordered frozen coffees and he very rudely said that I did not that I ordered iced coffee (which I know 100% I did not) to avoid confrontation I accepted it and told him to please add a few pumps of liquid sugar when he handed it back it had granulated sugar on the bottom.
This location needs better employees and better customer service training.
Will not be coming here again.
Atmosphere: 1
Service: 1
There were more than 5 employees,none said hello or made eye contact with me , when the only male worker finished preparing something for the previous cust ,without even looking as t me made a gesture with his face like meaning "what do you want" took my order and handed it to me and that was the end of it. They have no cust. Service as skills or desire to help at all.
The service is quick and the coffee is tasty, as are the snacks offered. Unfortunately, the cleanliness leaves something to be desired - you can see garbage on the floor, which spoils the overall impression. Still, if someone wants something sweet and hot coffee, it's worth visiting.
Atmosphere: 3
Food: 5
Service: 5
when we called one of the workers and asked to sing a song she said some unkind words to us about her wanting us to harm ourselves
Atmosphere: 1
Food: 1
Service: 1
THIS LOCATION IS NOT VETERAN FRIENDLY!!!
imagine finding out Dunkin is giving one free doughnut to veterans on veterans day and you show up in the afternoon and there is not one doughnut available not one. Imagine being that cheap and not caring enough to make more doughnuts to give out to veterans wanting a free doughnuts and being that stingy to want to give away a free doughnut that you don't even make doughnuts for paying customers.. us vets fought for your freedom and we fought so you can have the freedom and ability to own a business and sell doughnuts bc of veterans your not moving in a communist country and this location is so cheap they couldn't even bother to show appreciation and make sure every veteran could enjoy a free doughnut. That's the least you could do for what we did for you... You know how much money you lost especially with your paying customers and you had your employees you also had to pay standing there with an empty store with nothing to sell ??? I went to 3 other Dunkins in the area and they all had doughnuts they even gave me 2 free doughnuts.. that's appreciation for what veterans did for this great country.. do better Mr franchise owner def not coming here again to buy anything.... Stay away from this location fellow veterans this location don't care about us ????????
Small order took forever.
Staff mood really down.
Everyone looked at me when I cross the door and rolled their eyes.
Really bad and creepy ambiance.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Assorted Half Dozen or Dozen Donuts
Chemical coffee and burned bread
Atmosphere: 1
Food: 1
Service: 1
Staff not friendly. Store was not clean, only one restroom functional & the other was disgusting. When I told the staff; it was not a big deal.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Checked closing time. Drove 15 min to get coffees. Staff closed doors at least 15 min early and refused service. Leaves zero incentive to return.
Service: 1
Monica was very groggy and showing no mood to even want to be there. NOT the first time this happens. They all talk within themselves and takes forever to make just a coffee
Atmosphere: 1
Food: 3
Service: 1
People are lining up but the cashier are not paying attention . Standing there for 10 mins but no service yet .
Service: 4
Service was good and fast and very clean good job ladies it was my 1st time
Atmosphere: 5
Food: 5
Service: 5
Worse Dunkin donuts ever, this is my second time at this location, this morning the two ladies in the morning shift are horrible people, forget about customer service at this place. Cashier with attitude, didn't even wanted to help me. They made me wait there for several minutes before asking me with a terrible attitude: What do you want ? ?. I love Dunkin donuts, but please remind me not to come to this one ever again
Service: 1
Recommended dishes: Doughnut
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