Dunkin'

1485 S Dixie Hwy, Florida City
(305) 246-9896

Recent Reviews

Carmen Ortiz

Service was good and fast and very clean good job ladies it was my 1st time

Atmosphere: 5

Food: 5

Service: 5

Jose Alvarez

Worse Dunkin donuts ever, this is my second time at this location, this morning the two ladies in the morning shift are horrible people, forget about customer service at this place. Cashier with attitude, didn't even wanted to help me. They made me wait there for several minutes before asking me with a terrible attitude: What do you want ? ?. I love Dunkin donuts, but please remind me not to come to this one ever again

Service: 1

Recommended dishes: Doughnut

Carla McCullough

Terrible. I went in this morning to redeem my free iced matcha latte drink. The young skinny girl on the register was all over the place doing other things instead being present, giving me eye contact, while I'm trying to place my order. The scanner took my points, but the cashier stated that it wasn't reading on their end and refused to give me my product. I showed her where it took my points and both she and the older stocky lady who was fixing the food n boxing the doughnuts very non chalantly kept telling me there was nothing they could do. That's a lie. Good Customer Service says, "the customer is always right". When the young African American man is there he gives excellent customer service. These 2 ladies working the morning shift on this day are horrible. I tried to help them improve their customer service skills by requesting that they call the manager to honor my points and give me my drink. They refused to do that n told me to call customer service for the app. I asked for the phone number, they couldn't give me that either. Whoever manages this store needs to reassess their employees, because as long as they keep those 2 individuals on board, business will go down. Now here I am no points n no drink ?

Atmosphere: 1

Food: 3

Service: 1

Matthew Oakey

Excellent!

Atmosphere: 4

Food: 5

Service: 5

jessica intagliata (Jess)

Very rude when I had to go to my car to get my card because they don’t accept 50s to come back in and not get taken care of and my food sat getting cold and the cashier turned around to do something else because she was caught in the weeds I will never recommend this location to anyone and I will not come back until they start addressing these issues

Sharon Mitchell

Great workers always have a great personality during my visit nice lady's

Yasser Urbina

How come restrooms are down not open to customer? Came in at 10am sunday and the restrooms were not to be use. When restrooms are down business have to be close for the day as customer and employees needs to wash hands or use toilet.

Atmosphere: 1

Food: 1

Service: 1

Jskah Sand

My croissant sandwich was burnt and unable to eat. Will not be

Atmosphere: 3

Food: 1

Service: 3

Alfonso Bucio

Always a Dunkin’ fan!! Friendly n competent service!!

Verified User

Lakesha, Rocuo & Monica are awesome. U can see the teamwork. They know their jobs...

Idk Why

I just went in there a couple hours ago should have checked the box before I got it. When I came home ants were all over it inside the box to be more specific. Every donut had a ant inside of it or just crawling around it. Thank goodness I haven't bit in to one. 12.99 wasted for nothing. Disappointed.

Franklinsierra Bustillo

It good ..I love the caramel ice cafe there

Atmosphere: 5

Food: 5

Service: 5

Dayami Laza

Too long waiting for a coffee ☕️ ?. The lady engaged with a customer who requested hurry on the service. Not nice. Even a co worker has to get involved.

Atmosphere: 3

Food: 4

Service: 2

Recommended dishes: Donuts

Tina I

Take my grandson every weekend, even though mom dont no ,they no when we come in he wants 2 sprinkle doughnuts.

Atmosphere: 5

Food: 5

Service: 5

Edwin Hardy, Realtor

I am a DD fan so I was very disappointed to see that on Vet Day they only gave out a donut to vets.

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