Ordered online great deals. Was in store the whole time instead of putting it in the online order area they kept it in the back. When they finally decided to call the name the tacos were soggy as heck and the soft tacos were small. The ice in the lobby was broken so the soda was warm and still made people use
Atmosphere: 1
Food: 1
Service: 2
Kanessa Brooks
I really need to stop wasting my money I had the oldest chalupa shell ever couldn’t even chew it it’s really shameful! Us consumers get tired of throwing money away God forbid asking for a remake those youngans just give you one that makes you thankful for the horrible one!
Food: 1
Service: 1
Brandy Larsen
They r a friendly group of people but they just can't seem to ever get an order correct the first time it's getting rediculous and the never wrap the food with the correct name on the wrapper showing so we can figure out which burrito or taco is which without unwrapping the burrito or taco ugh it's getting a little frustrating but maybe they will get it one day
I went thru the drive thru..can say they were quick and friendly.
Food: 4
Service: 4
Lawrence Palmour
It was as cold as could be., For a beef bean burrito
Michael Reutebuch
We visited on 12/18 and ordered a Cravings Box and a Chicken Quesadilla combo for in-store pickup around 3 PM. When I picked up the order, the drink cups were not with it, so I had to ask an employee for them. Despite me trying to be polite, her attitude was poor and did not provide the cups til I pointed them out on the receipt on the bag she handed me.After getting home, I found that the Cravings Box was missing the Chalupa Supreme and that the chips and nachos reeked of burnt oil and were inedible. I attempted to contact the store to fix the situation and have not heard anything since. I was really excited when this location opened in Freeport, and initially, the service and quality were great, but it's severely declined ever since. Avoid this place at all costs.
Atmosphere: 1
Food: 1
Service: 1
Perry Brenner
One of your employees handed us the bag back and forgot one of my $5.00 Supreme Burritos. I take that as the employees didn't care about our, as customers, food. My wife and I were traveling, and we were between Defuniak Springs, FL, and our destination, Panama City Beach. We were too far away to come back and get the said burrito. Some may say we should have checked our bag. The fact is we shouldn't have to. We are loyal customers in Bowling Green, KY. We have never had this problem. You may have to wait a long time, but at least the food is always right. I am not here to get anyone in trouble, but $5.00 is $5.00. Plus, you can't fix it if you don't know about it.Happy holidays to you and your staff.
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Spicy Potato Soft Taco, Cinnamon Twists, Chalupa Supreme, Taco Suck Rip You Off
Pat F.
There was no service. No one at the counter to help at all. I had to help an elderly man with the self serve ordering. It took over 20 minutes for lunch for two to come out. The nacho bell grande was half the size of any other Taco Bell and the toppings were very skimpy. I hope they get their act together before they are forced to close down due to lack of customers. I doubt people go back for a second try.
RAVERMAFIA FESTIVAL EXPERIENCE PROMOTIONS
Excellent Drive thru service. Workers are so nice and
Staff is not friendly. Burritos were not closed on both ends. They just don't care about what they're sending out. Everything was very sloppily put together. Waste of money.
Atmosphere: 3
Food: 1
Service: 1
Jonathan Moore
One of the newer and better taco bells in the surrounding areas. Food was on par and very good. Will come back. 4 star on service but they were short handed and took some time before someone noticed 5 people walked in, the drive thru girl walked in the back to find someone before we were able to order our food.If they keep up with employees that know how to work this place can stay in my top taco bell place to eat.
Atmosphere: 5
Food: 5
Service: 4
First time caller Long time listener
Went to Freeport Taco Bell between 5:30 and 6:00 today.Ordered off the menu. Only to have the same little girl as the time before tell me they don't have that item. When in fact they do . I will give she was new and learning, but it's been 2 weeks now. Do not let incompetent people run the drive thru. I didn't get what I wanted and they charged me $10 per meal. When my whole order should have only been $10.70. and then on top of that asking to round it up. Stopped scamming people with that noise. Train your people . Get rid of the ones that are stealing you blind that are working for you.I hope you get this corrected quickly.
Service: 1
Lisa Spear
We went through the drive thru. I was craving tacos. Pulled up, ordered, no problems, our food was ready by the time we got to the windows. I couldn't ask for better service.Great job!
Ordered online great deals. Was in store the whole time instead of putting it in the online order area they kept it in the back. When they finally decided to call the name the tacos were soggy as heck and the soft tacos were small. The ice in the lobby was broken so the soda was warm and still made people use
Atmosphere: 1
Food: 1
Service: 2
I really need to stop wasting my money I had the oldest chalupa shell ever couldn’t even chew it it’s really shameful! Us consumers get tired of throwing money away God forbid asking for a remake those youngans just give you one that makes you thankful for the horrible one!
Food: 1
Service: 1
They r a friendly group of people but they just can't seem to ever get an order correct the first time it's getting rediculous and the never wrap the food with the correct name on the wrapper showing so we can figure out which burrito or taco is which without unwrapping the burrito or taco ugh it's getting a little frustrating but maybe they will get it one day
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Spicy Potato Soft Taco, Burrito Supreme, Cinnamon Twists, Bean Burrito, Mexican Pizza, Chalupa Supreme, Chicken Quesadilla Combo, Chicken Quesadilla
nachos came with no chips but still fire ong
Atmosphere: 5
Food: 5
Service: 5
I went thru the drive thru..can say they were quick and friendly.
Food: 4
Service: 4
It was as cold as could be., For a beef bean burrito
We visited on 12/18 and ordered a Cravings Box and a Chicken Quesadilla combo for in-store pickup around 3 PM. When I picked up the order, the drink cups were not with it, so I had to ask an employee for them. Despite me trying to be polite, her attitude was poor and did not provide the cups til I pointed them out on the receipt on the bag she handed me.After getting home, I found that the Cravings Box was missing the Chalupa Supreme and that the chips and nachos reeked of burnt oil and were inedible. I attempted to contact the store to fix the situation and have not heard anything since. I was really excited when this location opened in Freeport, and initially, the service and quality were great, but it's severely declined ever since. Avoid this place at all costs.
Atmosphere: 1
Food: 1
Service: 1
One of your employees handed us the bag back and forgot one of my $5.00 Supreme Burritos. I take that as the employees didn't care about our, as customers, food. My wife and I were traveling, and we were between Defuniak Springs, FL, and our destination, Panama City Beach. We were too far away to come back and get the said burrito. Some may say we should have checked our bag. The fact is we shouldn't have to. We are loyal customers in Bowling Green, KY. We have never had this problem. You may have to wait a long time, but at least the food is always right. I am not here to get anyone in trouble, but $5.00 is $5.00. Plus, you can't fix it if you don't know about it.Happy holidays to you and your staff.
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Spicy Potato Soft Taco, Cinnamon Twists, Chalupa Supreme, Taco Suck Rip You Off
There was no service. No one at the counter to help at all. I had to help an elderly man with the self serve ordering. It took over 20 minutes for lunch for two to come out. The nacho bell grande was half the size of any other Taco Bell and the toppings were very skimpy. I hope they get their act together before they are forced to close down due to lack of customers. I doubt people go back for a second try.
Excellent Drive thru service. Workers are so nice and
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chalupa Supreme, Nacho Fries
Restaurantji Recommends
Took a little long to get order, but it was correct and good.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Burrito Supreme, Quesadilla, Nacho Fries, Nacho Cheese Doritos Locos Tacos
Staff is not friendly. Burritos were not closed on both ends. They just don't care about what they're sending out. Everything was very sloppily put together. Waste of money.
Atmosphere: 3
Food: 1
Service: 1
One of the newer and better taco bells in the surrounding areas. Food was on par and very good. Will come back. 4 star on service but they were short handed and took some time before someone noticed 5 people walked in, the drive thru girl walked in the back to find someone before we were able to order our food.If they keep up with employees that know how to work this place can stay in my top taco bell place to eat.
Atmosphere: 5
Food: 5
Service: 4
Went to Freeport Taco Bell between 5:30 and 6:00 today.Ordered off the menu. Only to have the same little girl as the time before tell me they don't have that item. When in fact they do . I will give she was new and learning, but it's been 2 weeks now. Do not let incompetent people run the drive thru. I didn't get what I wanted and they charged me $10 per meal. When my whole order should have only been $10.70. and then on top of that asking to round it up. Stopped scamming people with that noise. Train your people . Get rid of the ones that are stealing you blind that are working for you.I hope you get this corrected quickly.
Service: 1
We went through the drive thru. I was craving tacos. Pulled up, ordered, no problems, our food was ready by the time we got to the windows. I couldn't ask for better service.Great job!
Food: 5
Service: 5
Recommended dishes: Burrito Supreme