This store is taking ONE order at a time thur the drive through takes over 45 minutes just to get to the speaker?????
Pam Law
F.Free doughnut.. not for mobile orders.. 😒
Atmosphere: 5
Food: 5
Service: 3
Kristal Mullikin
Put in a mobile order and it took 25 minutes to get my one drink when there was no line in drive thru or cars in parking lot. A bit excessive.
christopher walker
Original 1 star: My son wanted some doughnuts on the parade day [ 6 dec 2025 ]. The 2 guys who were trying their best did not keep tabs on the orders and the doughnut flow was ignored entirely. When they finally adressed doughnuts...they just took yelling customers instead of order in the flow from oldest to newest. As a result I stood around for over 40 min only to tell my son no one was listening and all of the doughnuts he wanted eventually ran out. He didnt get his doughnuts or even a refund option to even get into this GROUPME to get a refund the guy in the white tee offered to other patrons. Management should have first been present and then brought on staff for the parade day.
3 star update: Came in the next day with my son to resolve the issue. The lady was very polite and resolved the issue favorably. Thank you for the prompt resolution.
Atmosphere: 3
Food: 5
Service: 4
Krishna Kanth
I ordered a coffee and a cheese egg omelette. It took them almost an hour just to serve the coffee, and even then it was completely cold. When I asked for my wrap, they told me they would first finish all other coffee orders for other customers before giving me mine. When I requested a refund, they were extremely rude and told me to speak with the manager to get it. This was one of the worst experiences I’ve ever had.
Atmosphere: 1
Food: 1
Service: 1
Alyson
Went in during the parade. Poorly understaffed but the 2 guys working are absolute rockstar. They were holding it together and trying to fill orders while insanely understaffed for the number of workers
Kayy Monk
I’m here on the night of the Christmas parade there are 2 young general men here that is by there self and they are doing the best that they can . And there doing an amazing job the GM and DM should be shamed of there self
Atmosphere: 5
Food: 5
Service: 5
Richard Latronica
Worst Dunkin I have ever been to. Really not happy that the manager allowed this to be sold to me. My order was almost 30$ and spent 4$ on a burned piece of toast with a disrespectful sprinkle of bacon crumbs. Will never be back.
Food: 1
Carl Murray
Don't know. Never been there.
Tyler
gave me what i didn’t order after being out of what i had originally ordered, got 2 bacon sandwiches and one was sausage
Counter person was working both front and drive thru and he was amazing
Atmosphere: 4
Food: 5
Service: 5
Kayla Faye
I visit this location often since it’s close to my job, and the service is always fast and efficient! Today I had the pleasure of being helped by Phoenix, and she was absolutely wonderful—so friendly, personable, and pleasant to talk to. We need more people like her! She truly goes above and beyond and definitely deserves a raise!
Atmosphere: 5
Food: 5
Service: 5
Paula Orellana
usually a regular at this Dunkin’ in Green Cove Springs, but this visit was disappointing. There was only one employee (a male) handling all the orders, while the female worker was reportedly in the bathroom and later seen going outside. The male employee seemed overwhelmed but still remained polite and told us to have a great night.
I ordered two drinks, a ham and cheese croissant, and a bagel with cream cheese. I had to go back up and ask for the cream cheese and a knife — which should have been included. The service felt rushed and unorganized, likely because one person was left to handle everything. Not the best experience this time around.
Atmosphere: 1
Food: 1
Service: 1
Devon Dixon
Possibly look into hiring actual Adults!!
Atmosphere: 1
Food: 1
Service: 1
Shelby Woodward
We have a really good Dunkin here from my experience. :)
This store is taking ONE order at a time thur the drive through takes over 45 minutes just to get to the speaker?????
F.Free doughnut.. not for mobile orders.. 😒
Atmosphere: 5
Food: 5
Service: 3
Put in a mobile order and it took 25 minutes to get my one drink when there was no line in drive thru or cars in parking lot. A bit excessive.
Original 1 star: My son wanted some doughnuts on the parade day [ 6 dec 2025 ]. The 2 guys who were trying their best did not keep tabs on the orders and the doughnut flow was ignored entirely. When they finally adressed doughnuts...they just took yelling customers instead of order in the flow from oldest to newest. As a result I stood around for over 40 min only to tell my son no one was listening and all of the doughnuts he wanted eventually ran out. He didnt get his doughnuts or even a refund option to even get into this GROUPME to get a refund the guy in the white tee offered to other patrons. Management should have first been present and then brought on staff for the parade day.
3 star update: Came in the next day with my son to resolve the issue. The lady was very polite and resolved the issue favorably. Thank you for the prompt resolution.
Atmosphere: 3
Food: 5
Service: 4
I ordered a coffee and a cheese egg omelette. It took them almost an hour just to serve the coffee, and even then it was completely cold. When I asked for my wrap, they told me they would first finish all other coffee orders for other customers before giving me mine. When I requested a refund, they were extremely rude and told me to speak with the manager to get it. This was one of the worst experiences I’ve ever had.
Atmosphere: 1
Food: 1
Service: 1
Went in during the parade. Poorly understaffed but the 2 guys working are absolute rockstar. They were holding it together and trying to fill orders while insanely understaffed for the number of workers
I’m here on the night of the Christmas parade there are 2 young general men here that is by there self and they are doing the best that they can . And there doing an amazing job the GM and DM should be shamed of there self
Atmosphere: 5
Food: 5
Service: 5
Worst Dunkin I have ever been to. Really not happy that the manager allowed this to be sold to me. My order was almost 30$ and spent 4$ on a burned piece of toast with a disrespectful sprinkle of bacon crumbs. Will never be back.
Food: 1
Don't know. Never been there.
gave me what i didn’t order after being out of what i had originally ordered, got 2 bacon sandwiches and one was sausage
Atmosphere: 3
Food: 2
Service: 1
Restaurantji Recommends
Counter person was working both front and drive thru and he was amazing
Atmosphere: 4
Food: 5
Service: 5
I visit this location often since it’s close to my job, and the service is always fast and efficient! Today I had the pleasure of being helped by Phoenix, and she was absolutely wonderful—so friendly, personable, and pleasant to talk to. We need more people like her! She truly goes above and beyond and definitely deserves a raise!
Atmosphere: 5
Food: 5
Service: 5
usually a regular at this Dunkin’ in Green Cove Springs, but this visit was disappointing. There was only one employee (a male) handling all the orders, while the female worker was reportedly in the bathroom and later seen going outside. The male employee seemed overwhelmed but still remained polite and told us to have a great night.
I ordered two drinks, a ham and cheese croissant, and a bagel with cream cheese. I had to go back up and ask for the cream cheese and a knife — which should have been included. The service felt rushed and unorganized, likely because one person was left to handle everything. Not the best experience this time around.
Atmosphere: 1
Food: 1
Service: 1
Possibly look into hiring actual Adults!!
Atmosphere: 1
Food: 1
Service: 1
We have a really good Dunkin here from my experience. :)
Atmosphere: 5
Food: 5
Service: 5
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