Dairy Queen Grill & Chill

Ive been going here for 2 years and this was the absolute worst ive ever seen this place (mulan) i think was the name had her drink just out next to the register boxes all over the counter customers were touching them and looking at them had a box of paper in front of the register food left everywhere and on top of that just spaces out not paying attention at all and proceeded to leave customers ice creams out for over 6 minutes and they were melted but she proceeded to give them to the customer anyway, not sure if shes new but have never seen her in here. She either needs training or needs to be fired immediately. Unacceptable to have messes everywhere. Lazy lazy lazy cashier

Atmosphere: 1

Food: 5

Service: 1

It took forever to get me food, several people that ordered after me got their food. No real concern to get my order or figure out why I was standing there for 15min. Seemed like there was only one adult over the age of 16 working. No apology for the issue at hand or communication to rectify it. My shake was completely melted by the time I got my food.

Atmosphere: 3

Food: 3

Service: 1

You can't beat the buy one get one free Banana Splits on Wednesday!!!!

Atmosphere: 5

Food: 5

Service: 5

Food is always good and fresh. Iced tea is in a bag sitting in a room for who knows how long, so it's not as fresh as id hope. Lady at the counter does not know how to talk to customers. She did explain the tea is always going to taste like that because its in a bag. She sounds like she's always having a bad day.

Atmosphere: 4

Food: 5

Service: 2

Great concept for Dairy Queen. Establishment is nice and the concept is cool. Service is a bit slow.

Atmosphere: 3

Food: 4

Service: 4

I came here on a date with my kiddos on Wednesday Oct 15 around 4:30, J Sebastian offered amazing customer service, offering menu items and meeting all our needs. They were super sweet and even brought all our food to us. Thank you for making our family night special.

Atmosphere: 5

Food: 5

Service: 5

It's Dairy Queen so it's automatically delicious!! I had a hot fudge malted shake. Super yummy!

Atmosphere: 3

Food: 5

Service: 4

I’m not one to write reviews because I know mistakes tend to happen, but I came and ordered a blizzard and went on with my day but once I get a scoop from the bottom get the chocolate I pulled out a thick black hair (mine is brown with blonde highlights) , I was indeed disgusted but I went back and let them know. I wasn’t mad nor rude and the girl in the front was nice she asked me what I wanted to do and I just said to redo it because I didn’t want to make it a big deal. Well when she went and told the girl in the back, she gave me a stank look and kept looking at me. Like girl was mad that I found her hair in my food🧍🏻‍♀️. I wouldn’t be surprised if she spit in it after she remade it lol, anywho if it wasn’t for that I would had definitely went back.

I walked into and ordered two blizzards (Brownie Extreme and Pumpkin) around 11:45 a.m. after waiting five minutes. The person in the kitchen (later I found out was the manager) told me somone would be with me. Poor Aisha, the cashier, was doing the best she could covering the inside and drive-thru. I asked if someone didn't show for work, and she said yes. Aisha took my order. I could just tell that I wasn't going to get my blizzards soon because so many people were standing around, and my husband was waiting in the HOT car. I saw a worker bringing a cake to the cooler, and I asked her if she could make my blizzards. I eventually saw her making the ice cream desserts that were in the order queue. Aisha was getting the orders out ASAP. Aisha was a cool cookie under pressure!! I was there about fifteen minutes (for 2 blizzards!) observing. I lot of people were waiting for their ice creams. I don't know why the manager did not have the cake lady start on the ice creams as soon as she saw the backup. I saw two burgers sitting on the kitchen window for 7-8 minutes One guy waited a long time for his banana split, and he said he would not be back to this DQ. The patrons waiting were so patient. I was the whiniest!!!! Just thought the owner of this franchise should know. The only good thing was that the blizzards were delicious!!!!!

Atmosphere: 3

Food: 5

Service: 1

Why do you hire people that are so slow and only care about receiving a paycheck? We are never going back to that damn place

Atmosphere: 1

Food: 2

Service: 1

Blizzards are never served upside down, because they are melted by the time you get to the front of the drive-thru to receive it. Out of all the DQs I have ever been to, I've never been served a blizzard with a cap on it before this one

They were super nice, bathrooms were clean, and the ice-cream was tasty

Atmosphere: 5

Food: 5

Service: 5

Extremely rude employee started yelling and complaining in the back making my poor mother’s order that we are there every Wednesday… like yes ma’am you guys have buy one get one sundaes. It’s called being a loyal customer. If you don’t like your job find somewhere else to work. She was rude and does not know how to talk to people.

Service: 1

Store has roaches and they always close early

Atmosphere: 1

Food: 1

Service: 1

Food was incorrect after waiting 30 minutes, no apology. No thank you. Bought 4 meals and 3 blizzards. Very Rude customer service, cashier was nice she actually went to the back to re-make the food while everyone else was combative.

Service: 1