Told me he wasn’t taking orders due to him having multiple orders . It was 1:00am and they close at 2am.
Service: 2
Mr. A
On March 27th, 2025 at 3:20pm I visited this location. Just wanted to order two slushies and some mozzarella sticks. I pressed the red button which was unanswered for approximately 10 minutes. I then ordered my food on the app. I waited another 20-30 minutes, again no answer. I then asked an employee where my food was at and they said they could not make the food. I have yet to have received a refund.
When I tried to contact their corporate office, they don’t answer and wont call back. This place has really gone downhill over the years and I cant imagine they will stay in business very much longer based on other similar reviews. I would highly recommend NOT coming here.
Atmosphere: 1
Food: 1
Service: 1
Jocelynne Isaacs
I have only written a few negative reviews in my many years of Google reviews but this place needs to have a review. My sister and I were completely flabbergasted at the sheer LACK of service! My sister and I decided that we wanted to go to Sonic and didn’t look at any of the reviews prior to going. The first thing we noticed is that a majority of the stalls were gone or had traffic cones in the spots. No problem! We find a stall that looks to be working. We decide what we want and pushed the button. It said that the red button had been activated. We sat there for 15 minutes and nothing. No one took our order, no “please wait”, no “we’ll be right with you”. NOTHING! Then I look and it no longer says that the red button had been activated. No problem! I’m patient. I push the button again. This time though, it does not activate. So we assume that the stall is not working. AGAIN, no problem! We go to another stall. Well, this stall is not allowing me to push the red button. So I decide that I will just get out and order at one of the kiosks on the patio. WRONG AGAIN! They are “out of order”. Hey, things happen! Electronics break sometimes. I get it! At this point we have been there almost 20 minutes. I drive around and find my THIRD STALL! Push the red button, it says “red button activated”, sit there for a few more moments, nothing. No one. At this point it’s after 10pm. We’re watching as mobile orders get picked up and angry patrons get out of their cars and knock on the door for their orders. It looked like only one person was inside working with his headphones on and obviously not paying attention. The second employee is just mulling about outside “wiping down” the tables. I say “wiping down” because I used to work in the restaurant industry and I know what it looks like when you are just trying to look busy. This is exactly what this employee was doing. Trying to appear busy and they just swiped the towel against one spot on the table. So after almost 30 minutes, we just decided to leave and drive up the road to get something else. I have never been to a Sonic that was this horrible! I don’t mind waiting normally because So if can get REALLY BUSY! I don’t mind. But the fact that there were only about 3 cars there and no service was crazy! Will not be returning to this location. The franchisee needs to definitely do some restructuring because that was ridiculous!
Atmosphere: 1
Food: 1
Service: 1
Keven Lopez
I went here 1 day ago, no one was answering us we waited for 20 minutes, so we placed an order thru the app until someone finally answered. Then we got told the slushy machine was not working. Poor service. And the place was just not clean.
Atmosphere: 1
Food: 1
Service: 1
Claudia R
Wanted a smoothies there machine was not working... so got a lemonade was nasty
Atmosphere: 1
Food: 1
Service: 1
Bump TV
Slow service. Staff saw that I was parked in front of a cone and no one told me that those monitors did not work. Unfortunately, I didn't see the cone when I pulled in. The screen kept on telling me they would be with me within minutes, so I waited....a long time .....too long. About 20-30 minutes to get 2 pretzels. Great location but without vigilant staff, you will lose lots of potential business .....not a good reason. Sharpen the small staff you have.....PERIOD!!
Waiting for 30 mins. Place is ran by children. The worker took my husband card and said he would give his card back when the food arrived. Employees very childish.
Atmosphere: 1
Food: 1
Service: 1
Clay Edmonds
Waited 10 minutes to get acknowledged and then asked to wait another 5 to order
Just Ask
The place looked rundown and they ran out of burgers how do you run out of burgers.
Atmosphere: 1
Food: 3
Service: 4
Recommended dishes: Chili, Chili Cheese Dog, Tater Tots
Gasai Yuno
I love sonic food since I was a kid but this location compared to the one in Boynton Beach is bad. Like REALLY bad. I went there on 3 different occasions in a short span of time and COULD NOT GET SERVED. They removed all the order machines in the back for whatever reason I don't know and they put traffic cones in some of the parking while some machines flat out are out of order. Okay fine, so I push the red button and I sit there in my car waiting and waiting and waiting and they don't respond to me. But someone else drives up next to me and they push the button and they get answered. So I drive to another machine thinking "oh maybe this one doesn't work, either" but I still don't get an answer.
On the second night I come there I push the button and I hear a boy saying "OOOh we're busy, please hold". Okay fine, I'll wait. First of all, there weren't that many cars there in the first place. So I'm waiting 10 whole minutes and I still don't get answered back. But someone drives up to me in the stall next to mine and they get answered. As I begin to drive off I come to find that same kid who answered me was out in the back with his 3 or 4 of buddies that work there. So they weren't busy, they just wanted to slack/goof off and came up with an excuse to get off the clock, making me waste my time. I come there again on 3/3/2025, push the button and I STILL don't get an answer after waiting for more than 5 minutes. Hey corporate, you need to clean house at this location. These people are not working. Put people there that actually want to work. Seems like the only way I can get food from Sonic is if I order it off doordash..
I’d give this dump negative 5 if i could. Slushes are broken, they tell you that after waiting 20mins since placing the order. They have no idea how to refund you. Manager offers nothing to compromise, and walks around in slides. TRASH. DO NOT ORDER FROM HERE.
Atmosphere: 1
Food: 1
Service: 1
Jenn Dee
Ordered on the app for a specific time… waited an hour longer and still no food. Shakes are always melted. Pickle fries are soaked in grease through the bag. Owner does not care or respond. I feel bad for the employees.
Atmosphere: 2
Food: 3
Service: 1
Gattis Garage
This sonic location is the worst I have ever experienced. If you go there it's ok but we have ordered door dash from them at least 6 times in the last few months and each time the order gets more screwed up then the last. Missing items crap quality. Absolutely disgusting. And we love sonic.
Atmosphere: 1
Food: 1
Service: 1
Derrick Abrams
This location was not open when I arrived around 9 30am for breakfest.
Service: 1
Ed Boy
I honestly have no idea how this place is still standing. The large wait times for a fast food meal is ridiculous. The people who work here seem to have poor work ethic and when I went to check on my order, I saw the employees standing around and talking. Was here for about 35 minutes after I paid to get my order and not counting the 10 minutes I waited just to get helped. Apparently they had a fryer down, how are you telling me a fast food place doesn't have enough fryers to fulfill all the orders coming in?
Told me he wasn’t taking orders due to him having multiple orders . It was 1:00am and they close at 2am.
Service: 2
On March 27th, 2025 at 3:20pm I visited this location. Just wanted to order two slushies and some mozzarella sticks. I pressed the red button which was unanswered for approximately 10 minutes. I then ordered my food on the app. I waited another 20-30 minutes, again no answer. I then asked an employee where my food was at and they said they could not make the food. I have yet to have received a refund.
When I tried to contact their corporate office, they don’t answer and wont call back. This place has really gone downhill over the years and I cant imagine they will stay in business very much longer based on other similar reviews. I would highly recommend NOT coming here.
Atmosphere: 1
Food: 1
Service: 1
I have only written a few negative reviews in my many years of Google reviews but this place needs to have a review. My sister and I were completely flabbergasted at the sheer LACK of service! My sister and I decided that we wanted to go to Sonic and didn’t look at any of the reviews prior to going. The first thing we noticed is that a majority of the stalls were gone or had traffic cones in the spots. No problem! We find a stall that looks to be working. We decide what we want and pushed the button. It said that the red button had been activated. We sat there for 15 minutes and nothing. No one took our order, no “please wait”, no “we’ll be right with you”. NOTHING! Then I look and it no longer says that the red button had been activated. No problem! I’m patient. I push the button again. This time though, it does not activate. So we assume that the stall is not working. AGAIN, no problem! We go to another stall. Well, this stall is not allowing me to push the red button. So I decide that I will just get out and order at one of the kiosks on the patio. WRONG AGAIN! They are “out of order”. Hey, things happen! Electronics break sometimes. I get it! At this point we have been there almost 20 minutes. I drive around and find my THIRD STALL! Push the red button, it says “red button activated”, sit there for a few more moments, nothing. No one. At this point it’s after 10pm. We’re watching as mobile orders get picked up and angry patrons get out of their cars and knock on the door for their orders. It looked like only one person was inside working with his headphones on and obviously not paying attention. The second employee is just mulling about outside “wiping down” the tables. I say “wiping down” because I used to work in the restaurant industry and I know what it looks like when you are just trying to look busy. This is exactly what this employee was doing. Trying to appear busy and they just swiped the towel against one spot on the table. So after almost 30 minutes, we just decided to leave and drive up the road to get something else. I have never been to a Sonic that was this horrible! I don’t mind waiting normally because So if can get REALLY BUSY! I don’t mind. But the fact that there were only about 3 cars there and no service was crazy! Will not be returning to this location. The franchisee needs to definitely do some restructuring because that was ridiculous!
Atmosphere: 1
Food: 1
Service: 1
I went here 1 day ago, no one was answering us we waited for 20 minutes, so we placed an order thru the app until someone finally answered. Then we got told the slushy machine was not working. Poor service. And the place was just not clean.
Atmosphere: 1
Food: 1
Service: 1
Wanted a smoothies there machine was not working... so got a lemonade was nasty
Atmosphere: 1
Food: 1
Service: 1
Slow service. Staff saw that I was parked in front of a cone and no one told me that those monitors did not work. Unfortunately, I didn't see the cone when I pulled in. The screen kept on telling me they would be with me within minutes, so I waited....a long time .....too long. About 20-30 minutes to get 2 pretzels. Great location but without vigilant staff, you will lose lots of potential business .....not a good reason. Sharpen the small staff you have.....PERIOD!!
Vegetarian options: None
Recommended dishes: Chicken Sandwich, Onion Rings, Hot Fudge, Strawberry, Tater Tots, Pickle Fries
Waiting for 30 mins. Place is ran by children. The worker took my husband card and said he would give his card back when the food arrived. Employees very childish.
Atmosphere: 1
Food: 1
Service: 1
Waited 10 minutes to get acknowledged and then asked to wait another 5 to order
The place looked rundown and they ran out of burgers how do you run out of burgers.
Atmosphere: 1
Food: 3
Service: 4
Recommended dishes: Chili, Chili Cheese Dog, Tater Tots
I love sonic food since I was a kid but this location compared to the one in Boynton Beach is bad. Like REALLY bad. I went there on 3 different occasions in a short span of time and COULD NOT GET SERVED. They removed all the order machines in the back for whatever reason I don't know and they put traffic cones in some of the parking while some machines flat out are out of order. Okay fine, so I push the red button and I sit there in my car waiting and waiting and waiting and they don't respond to me. But someone else drives up next to me and they push the button and they get answered. So I drive to another machine thinking "oh maybe this one doesn't work, either" but I still don't get an answer.
On the second night I come there I push the button and I hear a boy saying "OOOh we're busy, please hold". Okay fine, I'll wait. First of all, there weren't that many cars there in the first place. So I'm waiting 10 whole minutes and I still don't get answered back. But someone drives up to me in the stall next to mine and they get answered. As I begin to drive off I come to find that same kid who answered me was out in the back with his 3 or 4 of buddies that work there. So they weren't busy, they just wanted to slack/goof off and came up with an excuse to get off the clock, making me waste my time. I come there again on 3/3/2025, push the button and I STILL don't get an answer after waiting for more than 5 minutes. Hey corporate, you need to clean house at this location. These people are not working. Put people there that actually want to work. Seems like the only way I can get food from Sonic is if I order it off doordash..
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
I’d give this dump negative 5 if i could. Slushes are broken, they tell you that after waiting 20mins since placing the order. They have no idea how to refund you. Manager offers nothing to compromise, and walks around in slides. TRASH. DO NOT ORDER FROM HERE.
Atmosphere: 1
Food: 1
Service: 1
Ordered on the app for a specific time… waited an hour longer and still no food. Shakes are always melted. Pickle fries are soaked in grease through the bag. Owner does not care or respond. I feel bad for the employees.
Atmosphere: 2
Food: 3
Service: 1
This sonic location is the worst I have ever experienced. If you go there it's ok but we have ordered door dash from them at least 6 times in the last few months and each time the order gets more screwed up then the last. Missing items crap quality. Absolutely disgusting. And we love sonic.
Atmosphere: 1
Food: 1
Service: 1
This location was not open when I arrived around 9 30am for breakfest.
Service: 1
I honestly have no idea how this place is still standing. The large wait times for a fast food meal is ridiculous. The people who work here seem to have poor work ethic and when I went to check on my order, I saw the employees standing around and talking. Was here for about 35 minutes after I paid to get my order and not counting the 10 minutes I waited just to get helped. Apparently they had a fryer down, how are you telling me a fast food place doesn't have enough fryers to fulfill all the orders coming in?
Atmosphere: 1
Food: 1
Service: 1
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