I had a worker named Henry make my sub.i can't say anything but good things about him.he was very timely making my sub and listened to me when I said I did or didn't want something. He was also very interactive with me and made the overall experience very enjoyable.
I visited this Subway location recently, and my experience was a tale of two extremes. The first employee I encountered was absolutely magnificent. Evan greeted me with a warm smile, took the time to listen carefully to my order, and was incredibly attentive to the details. He was fast, clean, professional and pleasant throughout the entire interaction. His customer service skills were top-notch, and he genuinely seemed to care about making my experience great. Also, he was the only one wearing his name.
Unfortunately, my experience with the second and third employee was the complete opposite. this employees seemed lost and uninterested. I felt like my order was more of a nuisance than a customer transaction. There was little to no engagement. While I was thrilled with the service from the first employee, I hope the entire staff can aim to meet the same standard. Overall, a mixed experience but with clear potential for improvement. Thank you to Evan the employee who went above and beyond!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, The Boss
Allison Kent
*Just go elsewhere, this place seems to be consistently getting one or two stars**
We made an online mobile order. Went to pick it up and were notified that they were out of our requested item, and they needed to void the transaction issue a refund of our mobile order, we would have to pick out a new item then reorder with the new in stock item,and repay for everything because and I quote, " the company will think we are stealing the sandwich if it's not done this way", because they have to keep track of inventory. We would have to wait for our bank to give us the refund in 7-14 days. So we would have to pay double the amount for a sandwich today. We voided the transaction, left with no food, and just went elsewhere. They didn't even notify us they were out of the inventory until we showed up for our order and this entire situation unraveled.
Gave it one star for many reasons, but also, if this is true how this company is acting, then we will pass either way.
Service: 1
Cpt.price price
Food was ordered online when it was picked up it’s the sandwiches were soggy and were made poorly ingredients were put in upside down looks like a toddler made them
Atmosphere: 2
Food: 1
Service: 2
Recommended dishes: Sandwich
Solimar Martinez Noble
Our sanwiches were mostly bread barely had any lettuce like 5 leaves of spinach it was just disappointing ! This isn’t the first time either I’ve got a flatbread there before and I’m not sure if the girl was just trying to save meat or what but it was literally all flatbread just stingy . I feel like yall do that so we can ask for extra meat and charge us extra !
Atmosphere: 1
Food: 1
Service: 2
Kima Joseph
Place was clean but service and food was horrible. I got 4 BLT foot longs, why our sandwiches only had 2 strips of bacon each? WAWA WOULD NEVERRR!!!! DO BETTER SUBWAY!!!
Atmosphere: 3
Food: 1
Service: 1
Mario Arriaga
Beatrice and Evan provided the best service and super quick subs on point. Best subway hands down.
Atmosphere: 5
Food: 5
Service: 5
maddie
Customer service is very bad, if they are doing another task they don’t acknowledge their customers or apologize for the wait. And when they do help you some of the workers are extremely rude and have no manners at all. There are always customers waiting to order and it sometimes takes a very long time. I expect better.
Atmosphere: 3
Food: 4
Service: 1
Nik
I saw someone’s card got declined and a male worker loudly said “declined!” And laughed, and that specific worker was just very rude in general. Other than that, it was alright.
Atmosphere: 3
Food: 4
Service: 1
Rod Brockie
Way to busy for short staff. Dodnt expect to wait 10 mins for breakfast sandwich.
The guys that work there specifically one of them, always when I go he gives me in a attitude. Always complaining about he is always early working meaning that he doesn't want to make more subs to no one. If he doesn't like to work why is he working there....always with long face and with a mad face.
Atmosphere: 5
Food: 3
Service: 2
Ty Cross
11/12/2023 the girl working around 10am today is the absolute best ever fast kind and i got a ham and cheese as well as a steak and cheese which i always ask for heavy oil and vinegar and she hit the perfect amount on the spot best friggin sub ever i will be throwing in some rizz next time thanks subway girl woot woot ;-)
Atmosphere: 5
Food: 5
Service: 5
ben whitman
Fast and good
Food: 5
Service: 5
Mike Hilliard
Good day, my name is Mike Hilliard and I wanted to share my experience at your Groveland Subway store Sunday. Mind you we have been patrons here since we moved to Groveland in 2015.We arrived in the afternoon, no customers were in the store. A young man and another worker were in the back. The young man came out and asked what breads we wanted and we explained we wanted four footlong sandwiches. The other worker came out and looked away and mumbled something. I asked her to look at me and to repeat what she was saying. I explained that I am hard of hearing and I needed the person to look at me so I could understand.I am an older man with a hearing challenge, I did not have my hearing aids in so I was unable to understand this employee. That’s it. That’s my whole issue.Your employee walked away repeatedly during the sandwich making while mumbling under her breath. When the person returned I asked what pronoun they went by as I wasn’t sure, with no name tag and a shirt that said spicy, I wanted to be respectful.I never raised my voice, called them names, or tried to make them feel small. I just couldn’t hear this person. I can accept that she (as she identified herself) didn’t acknowledge us when we entered, didn’t engage or promote this store in a positive light. But when she took our picture and said she was calling the police, that caught me off guard.For the record, I am happy to talk to you and her and or the police if necessary. Her customer service is poor, her professionalism is absent, and I could not understand what she was mumbling.Thank you for reading this. I have texted and emailed this to your manager and store without response. I look forward to your reply.
I had a worker named Henry make my sub.i can't say anything but good things about him.he was very timely making my sub and listened to me when I said I did or didn't want something. He was also very interactive with me and made the overall experience very enjoyable.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak & Cheese, Grilled Chicken, Elite Chicken & Bacon Ranch, Sandwich, Steak Egg & Cheese, Potato Chip, Cookies, Chocolate Chip Cookie, The Hotshot Italiano, Subway Footlong Cookie, Tuna, Rotisserie-Style Chicken, 12 Pack Cookie Box, Meatball Marinara, Wrap, The Boss
5-Star Experience with One Employee (Evan).
I visited this Subway location recently, and my experience was a tale of two extremes. The first employee I encountered was absolutely magnificent. Evan greeted me with a warm smile, took the time to listen carefully to my order, and was incredibly attentive to the details. He was fast, clean, professional and pleasant throughout the entire interaction. His customer service skills were top-notch, and he genuinely seemed to care about making my experience great. Also, he was the only one wearing his name.
Unfortunately, my experience with the second and third employee was the complete opposite. this employees seemed lost and uninterested. I felt like my order was more of a nuisance than a customer transaction. There was little to no engagement.
While I was thrilled with the service from the first employee, I hope the entire staff can aim to meet the same standard. Overall, a mixed experience but with clear potential for improvement. Thank you to Evan the employee who went above and beyond!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, The Boss
*Just go elsewhere, this place seems to be consistently getting one or two stars**
We made an online mobile order. Went to pick it up and were notified that they were out of our requested item, and they needed to void the transaction issue a refund of our mobile order, we would have to pick out a new item then reorder with the new in stock item,and repay for everything because and I quote, " the company will think we are stealing the sandwich if it's not done this way", because they have to keep track of inventory. We would have to wait for our bank to give us the refund in 7-14 days. So we would have to pay double the amount for a sandwich today. We voided the transaction, left with no food, and just went elsewhere. They didn't even notify us they were out of the inventory until we showed up for our order and this entire situation unraveled.
Gave it one star for many reasons, but also, if this is true how this company is acting, then we will pass either way.
Service: 1
Food was ordered online when it was picked up it’s the sandwiches were soggy and were made poorly ingredients were put in upside down looks like a toddler made them
Atmosphere: 2
Food: 1
Service: 2
Recommended dishes: Sandwich
Our sanwiches were mostly bread barely had any lettuce like 5 leaves of spinach it was just disappointing ! This isn’t the first time either I’ve got a flatbread there before and I’m not sure if the girl was just trying to save meat or what but it was literally all flatbread just stingy . I feel like yall do that so we can ask for extra meat and charge us extra !
Atmosphere: 1
Food: 1
Service: 2
Place was clean but service and food was horrible. I got 4 BLT foot longs, why our sandwiches only had 2 strips of bacon each? WAWA WOULD NEVERRR!!!! DO BETTER SUBWAY!!!
Atmosphere: 3
Food: 1
Service: 1
Beatrice and Evan provided the best service and super quick subs on point. Best subway hands down.
Atmosphere: 5
Food: 5
Service: 5
Customer service is very bad, if they are doing another task they don’t acknowledge their customers or apologize for the wait. And when they do help you some of the workers are extremely rude and have no manners at all. There are always customers waiting to order and it sometimes takes a very long time. I expect better.
Atmosphere: 3
Food: 4
Service: 1
I saw someone’s card got declined and a male worker loudly said “declined!” And laughed, and that specific worker was just very rude in general. Other than that, it was alright.
Atmosphere: 3
Food: 4
Service: 1
Way to busy for short staff. Dodnt expect to wait 10 mins for breakfast sandwich.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Sandwich
Restaurantji Recommends
The guys that work there specifically one of them, always when I go he gives me in a attitude. Always complaining about he is always early working meaning that he doesn't want to make more subs to no one. If he doesn't like to work why is he working there....always with long face and with a mad face.
Atmosphere: 5
Food: 3
Service: 2
11/12/2023 the girl working around 10am today is the absolute best ever fast kind and i got a ham and cheese as well as a steak and cheese which i always ask for heavy oil and vinegar and she hit the perfect amount on the spot best friggin sub ever i will be throwing in some rizz next time thanks subway girl woot woot ;-)
Atmosphere: 5
Food: 5
Service: 5
Fast and good
Food: 5
Service: 5
Good day, my name is Mike Hilliard and I wanted to share my experience at your Groveland Subway store Sunday. Mind you we have been patrons here since we moved to Groveland in 2015.We arrived in the afternoon, no customers were in the store. A young man and another worker were in the back. The young man came out and asked what breads we wanted and we explained we wanted four footlong sandwiches. The other worker came out and looked away and mumbled something. I asked her to look at me and to repeat what she was saying. I explained that I am hard of hearing and I needed the person to look at me so I could understand.I am an older man with a hearing challenge, I did not have my hearing aids in so I was unable to understand this employee. That’s it. That’s my whole issue.Your employee walked away repeatedly during the sandwich making while mumbling under her breath. When the person returned I asked what pronoun they went by as I wasn’t sure, with no name tag and a shirt that said spicy, I wanted to be respectful.I never raised my voice, called them names, or tried to make them feel small. I just couldn’t hear this person. I can accept that she (as she identified herself) didn’t acknowledge us when we entered, didn’t engage or promote this store in a positive light. But when she took our picture and said she was calling the police, that caught me off guard.For the record, I am happy to talk to you and her and or the police if necessary. Her customer service is poor, her professionalism is absent, and I could not understand what she was mumbling.Thank you for reading this. I have texted and emailed this to your manager and store without response. I look forward to your reply.
Atmosphere: 3
Food: 4
Service: 1
Turkey sub is my favorite!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Tuna
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