I’m rating this Subway location 5 stars down the board for one reason and one reason only, and that’s Henry. I thank God when I walk in and see Henry is working, not only does he have spectacular customer service, great attitude, and positive presence, but he’s also the only employee I can count on to make my sandwich right. I know I’m getting the value of my sub when he’s making it.
Atmosphere: 5
Food: 5
Service: 5
The NorthStar
Ever since their remodel, I have loved coming here, the food is great and the staff is very nice! except tonight I went to use the women’s restroom before leaving and noticed what looks like black mold all over the walls behind the toilet and white stuff stained on the wall Trim, and there was a weird smell in the bathroom so concerned for my health I tried to hold my breath while I was in there because I don’t want to breathe black mold. There was also toilet paper on the floor, the trash can was overflowing, and an ant crawling on the toilet seat so I didn’t even want to use the bathroom. I just washed my hands and left. If you want to come here for food, I recommend it, the food and atmosphere is great. Just please do yourself a favor and use Publix’s clean Restrooms.
Atmosphere: 3
Food: 4
Service: 4
sally lilly
Do not order over the app. Go in the store. We used to order on the app, and the subs are not as good as going in the store. Last night I ordered 2 subs using the app. When I got home with the subs, my husband’s was correct. However, mine was not. I ordered a BMT on flatbread with all the fixings. What I got was a chicken teriyaki (I think) on wheat bread (yuck) with very little lettuce and tomato. I tried calling the store last night, no answer. I tried calling the store today, no answer. Very poor customer service.
Food: 2
Service: 2
Nathan Boeger
It's a Subway. Henry is fantastic! Good spot to stop and grab a sub.
Atmosphere: 5
Food: 5
Service: 5
Emily
The store doesn’t answer the phone. Tried to call them to cancel the order before they made it because I ordered to the wrong restaurant, but every time I call it rings for 2 minutes then the call ends. This is not a one time thing. It happens every time at this Subway.
Service: 1
Eric Williams
Henry at Subway Groveland in Florida makes one of the best sandwiches ever!!! He has such a cool attitude, it is always a pleasure seeing him. His boss Sabrina is awesome as well!!
Atmosphere: 5
Food: 5
Service: 5
Yelena V
Not exaggerating but every time my son and I come to this subway, we always have a great experience. And we go there a lot. All of the employees are super nice and friendly. The food is always amazing and fresh. Every time we come there, we always end up leaving with a smile. Highly recommend.
Atmosphere: 5
Food: 5
Service: 5
Rachael Feltus
Ordered online when I came to pick up the had ran out of one of the toppings that I wanted extra of and didn't tell me. also had the doors locked 20 minutes before closing time and almost wouldn't let me inside.
Charlotte Tapia
I was missing a churro with my order. Went to call the number; immediately didn't go through. Called Area Supervisor number on receipt multiple times, no pick up. Workers were moving slow (benefit of the doubt that they're newer hires, I understand that). But they did not acknowledge me for almost five minutes when I was waiting on a pick up order. Then I waited even longer for nothing to be added to my bag and it to just be handed out to me with, again, a missing churro. I noticed that the churro was marked out on the physical menu; why is it still offered in the app for mobile orders if that's the case?
The new renovation on the place is ugly. Makes me think I'm walking into a dirty hospital cafeteria. That's no employee's fault, just doesn't help the experience of anyone that goes into this oppressive feeling space.
One star because this was the worst I've ever felt entering, staying in, and leaving a Subway.
Henry the sandwich maker is one of the BEST sandwich makers ever. He not only had fantastic service, but also a friendly personality that I would love for everyone to have. 5⭐️ for Henry
Angie Lane
Subrena was very nice. The meatball sub was excellent.
Robey Silva
It’s incredible how skimpy the sandwiches are made at this location when they are ordered to-go or via uber eats for example. They know they can’t skimp you when you’re watching it being made, but boy will they do it for deliveries. I continue to give them a chance and thought maybe I had bad luck the first couple of times I ordered. Nope, I was wrong again. They make these sandwiches as though the ingredients being used are coming from their own personal kitchens. How is it possible that my Titan Turkey (supposedly 33% more meat + 2x cheese) has LESS of BOTH than your standard turkey sub?? Make it make sense. I spent MORE for LESS! Don’t even get me started on the pure lack of veggies used as well. Don’t think for a second I’m going to pay for extra meat or cheese to receive the portion I should already be given. Next time I want a bread sandwich with very little meat/cheese and no veggies to go with it, I’ll be sure to order from here.
hunter schulz
Henrey was very nice and made a great philly
Robert Alonso (Bobby)
I had a worker named Henry make my sub.i can't say anything but good things about him.he was very timely making my sub and listened to me when I said I did or didn't want something. He was also very interactive with me and made the overall experience very enjoyable.
Love Henry! And the whole team... Great food!
Atmosphere: 5
Food: 5
Service: 5
I’m rating this Subway location 5 stars down the board for one reason and one reason only, and that’s Henry. I thank God when I walk in and see Henry is working, not only does he have spectacular customer service, great attitude, and positive presence, but he’s also the only employee I can count on to make my sandwich right. I know I’m getting the value of my sub when he’s making it.
Atmosphere: 5
Food: 5
Service: 5
Ever since their remodel, I have loved coming here, the food is great and the staff is very nice! except tonight I went to use the women’s restroom before leaving and noticed what looks like black mold all over the walls behind the toilet and white stuff stained on the wall Trim, and there was a weird smell in the bathroom so concerned for my health I tried to hold my breath while I was in there because I don’t want to breathe black mold. There was also toilet paper on the floor, the trash can was overflowing, and an ant crawling on the toilet seat so I didn’t even want to use the bathroom. I just washed my hands and left. If you want to come here for food, I recommend it, the food and atmosphere is great. Just please do yourself a favor and use Publix’s clean Restrooms.
Atmosphere: 3
Food: 4
Service: 4
Do not order over the app. Go in the store. We used to order on the app, and the subs are not as good as going in the store. Last night I ordered 2 subs using the app. When I got home with the subs, my husband’s was correct. However, mine was not. I ordered a BMT on flatbread with all the fixings. What I got was a chicken teriyaki (I think) on wheat bread (yuck) with very little lettuce and tomato. I tried calling the store last night, no answer. I tried calling the store today, no answer. Very poor customer service.
Food: 2
Service: 2
It's a Subway. Henry is fantastic! Good spot to stop and grab a sub.
Atmosphere: 5
Food: 5
Service: 5
The store doesn’t answer the phone. Tried to call them to cancel the order before they made it because I ordered to the wrong restaurant, but every time I call it rings for 2 minutes then the call ends. This is not a one time thing. It happens every time at this Subway.
Service: 1
Henry at Subway Groveland in Florida makes one of the best sandwiches ever!!! He has such a cool attitude, it is always a pleasure seeing him. His boss Sabrina is awesome as well!!
Atmosphere: 5
Food: 5
Service: 5
Not exaggerating but every time my son and I come to this subway, we always have a great experience. And we go there a lot. All of the employees are super nice and friendly. The food is always amazing and fresh. Every time we come there, we always end up leaving with a smile. Highly recommend.
Atmosphere: 5
Food: 5
Service: 5
Ordered online when I came to pick up the had ran out of one of the toppings that I wanted extra of and didn't tell me. also had the doors locked 20 minutes before closing time and almost wouldn't let me inside.
I was missing a churro with my order. Went to call the number; immediately didn't go through. Called Area Supervisor number on receipt multiple times, no pick up. Workers were moving slow (benefit of the doubt that they're newer hires, I understand that). But they did not acknowledge me for almost five minutes when I was waiting on a pick up order. Then I waited even longer for nothing to be added to my bag and it to just be handed out to me with, again, a missing churro. I noticed that the churro was marked out on the physical menu; why is it still offered in the app for mobile orders if that's the case?
The new renovation on the place is ugly. Makes me think I'm walking into a dirty hospital cafeteria. That's no employee's fault, just doesn't help the experience of anyone that goes into this oppressive feeling space.
One star because this was the worst I've ever felt entering, staying in, and leaving a Subway.
Restaurantji Recommends
Henry the sandwich maker is one of the BEST sandwich makers ever. He not only had fantastic service, but also a friendly personality that I would love for everyone to have. 5⭐️ for Henry
Subrena was very nice. The meatball sub was excellent.
It’s incredible how skimpy the sandwiches are made at this location when they are ordered to-go or via uber eats for example. They know they can’t skimp you when you’re watching it being made, but boy will they do it for deliveries. I continue to give them a chance and thought maybe I had bad luck the first couple of times I ordered. Nope, I was wrong again. They make these sandwiches as though the ingredients being used are coming from their own personal kitchens. How is it possible that my Titan Turkey (supposedly 33% more meat + 2x cheese) has LESS of BOTH than your standard turkey sub?? Make it make sense. I spent MORE for LESS! Don’t even get me started on the pure lack of veggies used as well. Don’t think for a second I’m going to pay for extra meat or cheese to receive the portion I should already be given. Next time I want a bread sandwich with very little meat/cheese and no veggies to go with it, I’ll be sure to order from here.
Henrey was very nice and made a great philly
I had a worker named Henry make my sub.i can't say anything but good things about him.he was very timely making my sub and listened to me when I said I did or didn't want something. He was also very interactive with me and made the overall experience very enjoyable.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak & Cheese, Grilled Chicken, Elite Chicken & Bacon Ranch, Sandwich, Steak Egg & Cheese, Potato Chip, Cookies, Chocolate Chip Cookie, The Hotshot Italiano, Subway Footlong Cookie, Tuna, Rotisserie-Style Chicken, 12 Pack Cookie Box, Meatball Marinara, Wrap, The Boss
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