Most pathetic excuse for customer service I’ve seen. Walked in for a pickup order, stood at the counter for a few minutes, nobody in the store said a word, even as they walked directly in front of us. After about 5 minutes a gentleman said “we will be right with you.” Had to wait another 5 minutes for the pizza, which wouldn’t have been bad if one of the three employees who looked directly at us would have bothered even a simple “hello”.After reading the other reviews, looks like it’s from the top down. Franchise owner probably wouldn’t be happy with that. Give the whole team a crash course in basic customer service or find a new team.
Spencer Franklin
The worst pizza place I have ever delt with! We waited over an hour for our pizza. $80 and some worth of pizza. We called and they told us we would have to wait another 45 minutes to get our order but that he would give us a discount. RIDICULOUS and very UNPROFESSIONAL! Will never ever order from here again.
Jeff Delussey
Pizza burnt, breadsticks burnt. Wings undercooked, wanted well done. First and last time ordering from this papa johns.
Atmosphere: 1
Food: 1
Service: 1
Kegan Berry
Always on point.
Atmosphere: 4
Food: 5
Service: 5
Jim Rodgers
I'm a manager for one of the most popular beach restaurants on Pensacola Beach. Once a month we order pizza for our employees. For the last five years, I've ordered pizza from this Papa's with no issue. However, on Monday, Feb 19th, 2024 (at around 7:30 pm) , I ordered 9 pizzas from this store for delivery to my beach restaurant. The gentleman who took my restaurant's order was very polite, and friendly, and said "thank you" when he hung up. However, 3 minutes later, a manager named, "Zilver", called us back on our restaurant's phone number to rudely tell me that, from now on, I can't order 9 pizzas unless I give them 2-to-3 hours advanced notice. She didn't even politely ask me, as a favor; however, she simply TOLD me (demanded), in a passive, yet rude way, that's what I MUST do from now on if I want pizza from them. I've been doing this every month for 5 years and never ONCE had a manager call me back and berate me for not giving them a 2-3 hour notice for a simple order (8 pizzas were just simple large pepperoni and there was just ONE specialty thin-crust pizza- so nothing complicated at all). I can't order 2-3 hours in advance because I don't know how many employees I'll have on at that time, so I don't know how many pizzas I'll need. So Zilver, this Papa's MANAGER, basically told me I'm no longer allowed to order from Papa's again and I must only order from one of the many other pizza companies around our restaurant who gladly take normal orders. I asked the delivery driver if I was allowed to order again, as I typically do, and he thought so, but I'm still not sure If I'm allowed to call in an order to Papa's for 8 or 9 pizzas without 2 to 3 hours notice. According to Zilver, I am NOT allowed.If I were this Papa's franchise owner, or District Manager, I would NOT want a store manager who would potentially cost my franchise money by losing it, by being rude, to a popular spot such as ours. This was absurd and beyond belief- to call another restaurant manager and then berate them for making a simple order. I will, without a doubt, find this franchisee's contact info, and the DM's info, since it seems nobody really reads, nor responds often to, these Papa's negative reviews.Me, as a manager, would NEVER call a guest back and then berate them for not giving us a two-to-three hour notice for a simple $150 To-go Order that they placed with us; I would welcome ANY business from my regular patrons who want to order from us at 7:30 PM (If we closed at 12 AM)!
Atmosphere: 1
Food: 1
Service: 1
Tia Johnson
Waited 2 hours for food, website said it was delivered and it wasn’t. Called the manager and she couldn’t have cared less. food arrived cold and with no apologies.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Gross Pizza
Justyna Kijek
The pizza is really good. The store itself is more for takeout or delivery. I've never had to wait long for them to make it.
Atmosphere: 4
Food: 5
Service: 5
Carrie Trombetta
Great
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Chicken Wings
Theresa R
My husband an I are staying at a campground in Gulf breeze and call to order a pizza an everything was PERFECT!!! No one thing to complain about!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Gross Pizza
Jim C.
Pizza quality was consistent with PJ standards. What was most outstanding was the delivery service. We placed our order online about 1.5 hours before the requested delivery time. The driver was polite, professional and arrived within three minutes of the requested delivery time!
10/10 experience with the Gulf Breeze Papa Johns location.Currently visiting from out of town for my best friends wedding. We were exhausted from being busy all day with setting up/breaking down & with all the other fun wedding festivities… so we decided to surprise the newlyweds with a pizza party! I placed an order online and unfortunately I was unable to leave a note so I ended up calling the store. After being on a quick hold, Shaun answered the phone and was able to help me. I asked if there was anyway that 1 pizza in my order could somehow, someway be shaped into a heart for the bride & groom. Shaun was up for the challenge & told me he would try his absolute best and I was perfectly okay with it. Fast forward 5 minutes, I got a phone call from the store and it was Shaun. He explained to me that he found a heart shaped pizza cutter & was 100% willing to do this for us! He then proceeded to ask if I wanted the pizza cut or not due to it being in a heart shape & I said whatever works best for him!When I arrived to the store, he was the only one working & he was working so hard!!! Pizzas were made on time & ready to go and let me tell yall…The pizza came out PERFECT!He even made a second heart shaped pizza because of the “shrinkage” that was caused due to the shape. <3I never really leave reviews like this… but Shaun deserves it! 10/10 worker. PJ’s… you are very lucky to have him. My man deserves a raise!!!! Thank you Shaun!!!!!!!!!! <3 <3 <3Papa Johns?? Nah. Papa Shaun.
Atmosphere: 5
Food: 5
Service: 5
roy carlisle
$26 for a medium "the meats" including the delivery and tip.By far the worst pizza I have ever tried to eat. Cold, dry, no sauce. Threw 1/2 in the trash!
Food: 1
Jake Ruben
Must press 5 to speak to someone from the U.S. , staff give zero.... took my business
Service: 1
Alissa Trujillo
GREASE GREASE AND MORE GREASE just gross.. and of course got our order
Atmosphere: 1
Food: 1
Service: 3
Blaine R.
I ordered the Doritos cool ranch and took off the onions and got onions . It has okay flavor. The dipping sauce is the one thing that has the cool ranch taste. I'm not sure if I'll order it again. I wish they would come back with the pepperoni crusted one.
Most pathetic excuse for customer service I’ve seen. Walked in for a pickup order, stood at the counter for a few minutes, nobody in the store said a word, even as they walked directly in front of us. After about 5 minutes a gentleman said “we will be right with you.” Had to wait another 5 minutes for the pizza, which wouldn’t have been bad if one of the three employees who looked directly at us would have bothered even a simple “hello”.After reading the other reviews, looks like it’s from the top down. Franchise owner probably wouldn’t be happy with that. Give the whole team a crash course in basic customer service or find a new team.
The worst pizza place I have ever delt with! We waited over an hour for our pizza. $80 and some worth of pizza. We called and they told us we would have to wait another 45 minutes to get our order but that he would give us a discount. RIDICULOUS and very UNPROFESSIONAL! Will never ever order from here again.
Pizza burnt, breadsticks burnt. Wings undercooked, wanted well done. First and last time ordering from this papa johns.
Atmosphere: 1
Food: 1
Service: 1
Always on point.
Atmosphere: 4
Food: 5
Service: 5
I'm a manager for one of the most popular beach restaurants on Pensacola Beach. Once a month we order pizza for our employees. For the last five years, I've ordered pizza from this Papa's with no issue. However, on Monday, Feb 19th, 2024 (at around 7:30 pm) , I ordered 9 pizzas from this store for delivery to my beach restaurant. The gentleman who took my restaurant's order was very polite, and friendly, and said "thank you" when he hung up. However, 3 minutes later, a manager named, "Zilver", called us back on our restaurant's phone number to rudely tell me that, from now on, I can't order 9 pizzas unless I give them 2-to-3 hours advanced notice. She didn't even politely ask me, as a favor; however, she simply TOLD me (demanded), in a passive, yet rude way, that's what I MUST do from now on if I want pizza from them. I've been doing this every month for 5 years and never ONCE had a manager call me back and berate me for not giving them a 2-3 hour notice for a simple order (8 pizzas were just simple large pepperoni and there was just ONE specialty thin-crust pizza- so nothing complicated at all). I can't order 2-3 hours in advance because I don't know how many employees I'll have on at that time, so I don't know how many pizzas I'll need. So Zilver, this Papa's MANAGER, basically told me I'm no longer allowed to order from Papa's again and I must only order from one of the many other pizza companies around our restaurant who gladly take normal orders. I asked the delivery driver if I was allowed to order again, as I typically do, and he thought so, but I'm still not sure If I'm allowed to call in an order to Papa's for 8 or 9 pizzas without 2 to 3 hours notice. According to Zilver, I am NOT allowed.If I were this Papa's franchise owner, or District Manager, I would NOT want a store manager who would potentially cost my franchise money by losing it, by being rude, to a popular spot such as ours. This was absurd and beyond belief- to call another restaurant manager and then berate them for making a simple order. I will, without a doubt, find this franchisee's contact info, and the DM's info, since it seems nobody really reads, nor responds often to, these Papa's negative reviews.Me, as a manager, would NEVER call a guest back and then berate them for not giving us a two-to-three hour notice for a simple $150 To-go Order that they placed with us; I would welcome ANY business from my regular patrons who want to order from us at 7:30 PM (If we closed at 12 AM)!
Atmosphere: 1
Food: 1
Service: 1
Waited 2 hours for food, website said it was delivered and it wasn’t. Called the manager and she couldn’t have cared less. food arrived cold and with no apologies.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Gross Pizza
The pizza is really good. The store itself is more for takeout or delivery. I've never had to wait long for them to make it.
Atmosphere: 4
Food: 5
Service: 5
Great
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Chicken Wings
My husband an I are staying at a campground in Gulf breeze and call to order a pizza an everything was PERFECT!!! No one thing to complain about!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Gross Pizza
Pizza quality was consistent with PJ standards. What was most outstanding was the delivery service. We placed our order online about 1.5 hours before the requested delivery time. The driver was polite, professional and arrived within three minutes of the requested delivery time!
Restaurantji Recommends
10/10 experience with the Gulf Breeze Papa Johns location.Currently visiting from out of town for my best friends wedding. We were exhausted from being busy all day with setting up/breaking down & with all the other fun wedding festivities… so we decided to surprise the newlyweds with a pizza party! I placed an order online and unfortunately I was unable to leave a note so I ended up calling the store. After being on a quick hold, Shaun answered the phone and was able to help me. I asked if there was anyway that 1 pizza in my order could somehow, someway be shaped into a heart for the bride & groom. Shaun was up for the challenge & told me he would try his absolute best and I was perfectly okay with it. Fast forward 5 minutes, I got a phone call from the store and it was Shaun. He explained to me that he found a heart shaped pizza cutter & was 100% willing to do this for us! He then proceeded to ask if I wanted the pizza cut or not due to it being in a heart shape & I said whatever works best for him!When I arrived to the store, he was the only one working & he was working so hard!!! Pizzas were made on time & ready to go and let me tell yall…The pizza came out PERFECT!He even made a second heart shaped pizza because of the “shrinkage” that was caused due to the shape. <3I never really leave reviews like this… but Shaun deserves it! 10/10 worker. PJ’s… you are very lucky to have him. My man deserves a raise!!!! Thank you Shaun!!!!!!!!!! <3 <3 <3Papa Johns?? Nah. Papa Shaun.
Atmosphere: 5
Food: 5
Service: 5
$26 for a medium "the meats" including the delivery and tip.By far the worst pizza I have ever tried to eat. Cold, dry, no sauce. Threw 1/2 in the trash!
Food: 1
Must press 5 to speak to someone from the U.S. , staff give zero.... took my business
Service: 1
GREASE GREASE AND MORE GREASE just gross.. and of course got our order
Atmosphere: 1
Food: 1
Service: 3
I ordered the Doritos cool ranch and took off the onions and got onions . It has okay flavor. The dipping sauce is the one thing that has the cool ranch taste. I'm not sure if I'll order it again. I wish they would come back with the pepperoni crusted one.