Employees clearly have no customer service training. And wraps were mushy and distcusting and you couldn't eat the acai bowls when you get them you have to wait. Don't waste ya money go on down the road somewhere else.
Atmosphere: 3
Food: 1
Service: 1
Billie Gibson
The place is in need of tlc. My wrap did not taste done all the way it had almost a gooey texture. Can hear private conversations going on while waiting for food. The staff wasn’t to bad but not friendly. My smoothie was really good though the smoothie gets a 10/10 but the food gets a 1/10 and the service could definitely be better. But I think that’s most places these days. When I went to pay it asked me to leave a tip of 10-15% just hate when places pressure you to tip when you are literally dining in. It’s just very tasteless. Won’t be back.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sunrise Sunset
Kensi Sweeten
One of the worst experiences that I have had at a business. The whole order was wrong, when I approached the counter it took 10 minutes after making eye contact with several employees to even get their attention for more than a second. Not a single one asked if I needed to be helped they would make eye contact and then walk away. Mind you as it was not busy at this time.
Atmosphere: 1
Food: 1
Service: 1
Lily Hillford
I hate to give a one star rating because I normally love tropical smoothie but the young high school girl working was horrible . She talked to her friends the entire time she made my order and the smoothie was awful and my food sat on the counter for almost 10 minutes.Owner should really check in on their employees better, we won’t be back if she’s working.
Atmosphere: 1
Food: 1
Service: 1
Brad Giddens
Easily the worst tasting drink, meal, or item I’ve ever received from a restaurant. I’m still waiting on my refund five days later.
Atmosphere: 1
Food: 1
Service: 2
Reviewshonest
Whoever own this shame on you hire some people these people are overworked they can't handle the high volume of customers they receive.. therefore they do the best they can rushing my smoothie was chunky monday and today watery I don't blame workers they are
Atmosphere: 4
Food: 1
Service: 4
Ash
The service was a bit sluggish today. Strangely, the tropical smoothie cafe on Bayou Blvd seems to offer a better taste. I ordered the sunrise sunset, but it didn't have the same flavor.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Sunrise Sunset
Jasmine McNear
I went here years before, maybe 4 years ago when I was a student. I was disappointed then and was disappointed now. I always get a cranberry truffle regardless of the time of the year because the ingredients are kept year round. Every location I’ve been to makes it with no issue. They refused to make it and got an attitude about it. I ordered a Bahama mama and received a blueberry bliss. The lettuce was wilted and was just overall mediocre at best. Both times, the service is subpar, the food is below average and it’s just an unpleasant experience. I would normal have the smoothie remade but we had an event to be at and couldn’t waste anymore time. I would just avoid.
K K
Everyone who works here has been super friendly. My order has always been correct and quick! Thank y’all!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Peanut Butter Cup Smoothie
Evan?
I have been to tropical smoothies all over the country all of them are amazing. Thank you!
So much great food on the menu. Clean store. Staff usually fast
Matthew Purvis
Exceptional Customer Service at Tropical Smoothie Cafe in Gulf Breeze, FLI recently had the pleasure of visiting Tropical Smoothie Cafe in Gulf Breeze and experienced a remarkable level of customer service, particularly from a staff member named Monique. I would like to take a moment to commend her for going above and beyond in ensuring a positive experience for me, despite an unfortunate incident.During my visit, I accidentally spilled a smoothie on the floor. Without hesitation, I offered to clean up the mess myself. However, Monique insisted on taking care of the situation. What truly impressed me was her unwavering professionalism and genuine concern while dealing with the spill. Not once did she exhibit any attitude or lose her cool, which is sadly rare in today's society.Monique's approach to customer service exemplified excellence. She quickly grabbed the necessary cleaning supplies and efficiently tidied up the smoothie spill. Throughout the process, she remained friendly, attentive, and focused on providing exceptional service. Her dedication to her role at Tropical Smoothie Cafe was evident, and her actions left a lasting positive impression on me.In a world where good customer service can often be hard to come by, Monique's conduct is truly commendable. Her willingness to take responsibility for cleaning the mess, even though I offered to help, showcases the genuine care she has for both her customers and the establishment she represents.I left Tropical Smoothie Cafe feeling grateful for Monique's service and impressed by the overall experience. Her exceptional dedication sets an inspiring benchmark for the rest of the team, making this cafe an outstanding place to visit.I highly recommend Tropical Smoothie Cafe in Gulf Breeze to anyone seeking not only delicious smoothies but also outstanding customer service. Monique's professionalism and customer-centric approach make this establishment stand out from the rest. Bravo, Monique, and thank you for your exceptional service!Sincerely,Matthew Purvis
charles harrison
They gave me banana that had split open (no huge deal) and was just too old to have not been noticed when bagging it, they gave me someone else's flatbread (I ordered a wrap), the wrap contains lettuce but was microwaved or warmed to the point of steaming so the lettuce was extremely wilted. It was a wasted trip, and the opposite of my first experience at that location about a year ago.
Chris Glover
Should probably spend more time making smoothies and less time on personal phone calls on cell phone. Like 8/1/23 @ 11:30 am incase any checks these. Left with out smothies that were already paid. Just tired of waiting
Smiggle3 Appley
Amazing smoothies would recommend ps get the Bahama mama
Employees clearly have no customer service training. And wraps were mushy and distcusting and you couldn't eat the acai bowls when you get them you have to wait. Don't waste ya money go on down the road somewhere else.
Atmosphere: 3
Food: 1
Service: 1
The place is in need of tlc. My wrap did not taste done all the way it had almost a gooey texture. Can hear private conversations going on while waiting for food. The staff wasn’t to bad but not friendly. My smoothie was really good though the smoothie gets a 10/10 but the food gets a 1/10 and the service could definitely be better. But I think that’s most places these days. When I went to pay it asked me to leave a tip of 10-15% just hate when places pressure you to tip when you are literally dining in. It’s just very tasteless. Won’t be back.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sunrise Sunset
One of the worst experiences that I have had at a business. The whole order was wrong, when I approached the counter it took 10 minutes after making eye contact with several employees to even get their attention for more than a second. Not a single one asked if I needed to be helped they would make eye contact and then walk away. Mind you as it was not busy at this time.
Atmosphere: 1
Food: 1
Service: 1
I hate to give a one star rating because I normally love tropical smoothie but the young high school girl working was horrible . She talked to her friends the entire time she made my order and the smoothie was awful and my food sat on the counter for almost 10 minutes.Owner should really check in on their employees better, we won’t be back if she’s working.
Atmosphere: 1
Food: 1
Service: 1
Easily the worst tasting drink, meal, or item I’ve ever received from a restaurant. I’m still waiting on my refund five days later.
Atmosphere: 1
Food: 1
Service: 2
Whoever own this shame on you hire some people these people are overworked they can't handle the high volume of customers they receive.. therefore they do the best they can rushing my smoothie was chunky monday and today watery I don't blame workers they are
Atmosphere: 4
Food: 1
Service: 4
The service was a bit sluggish today. Strangely, the tropical smoothie cafe on Bayou Blvd seems to offer a better taste. I ordered the sunrise sunset, but it didn't have the same flavor.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Sunrise Sunset
I went here years before, maybe 4 years ago when I was a student. I was disappointed then and was disappointed now. I always get a cranberry truffle regardless of the time of the year because the ingredients are kept year round. Every location I’ve been to makes it with no issue. They refused to make it and got an attitude about it. I ordered a Bahama mama and received a blueberry bliss. The lettuce was wilted and was just overall mediocre at best. Both times, the service is subpar, the food is below average and it’s just an unpleasant experience. I would normal have the smoothie remade but we had an event to be at and couldn’t waste anymore time. I would just avoid.
Everyone who works here has been super friendly. My order has always been correct and quick! Thank y’all!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Peanut Butter Cup Smoothie
I have been to tropical smoothies all over the country all of them are amazing. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
So much great food on the menu. Clean store. Staff usually fast
Exceptional Customer Service at Tropical Smoothie Cafe in Gulf Breeze, FLI recently had the pleasure of visiting Tropical Smoothie Cafe in Gulf Breeze and experienced a remarkable level of customer service, particularly from a staff member named Monique. I would like to take a moment to commend her for going above and beyond in ensuring a positive experience for me, despite an unfortunate incident.During my visit, I accidentally spilled a smoothie on the floor. Without hesitation, I offered to clean up the mess myself. However, Monique insisted on taking care of the situation. What truly impressed me was her unwavering professionalism and genuine concern while dealing with the spill. Not once did she exhibit any attitude or lose her cool, which is sadly rare in today's society.Monique's approach to customer service exemplified excellence. She quickly grabbed the necessary cleaning supplies and efficiently tidied up the smoothie spill. Throughout the process, she remained friendly, attentive, and focused on providing exceptional service. Her dedication to her role at Tropical Smoothie Cafe was evident, and her actions left a lasting positive impression on me.In a world where good customer service can often be hard to come by, Monique's conduct is truly commendable. Her willingness to take responsibility for cleaning the mess, even though I offered to help, showcases the genuine care she has for both her customers and the establishment she represents.I left Tropical Smoothie Cafe feeling grateful for Monique's service and impressed by the overall experience. Her exceptional dedication sets an inspiring benchmark for the rest of the team, making this cafe an outstanding place to visit.I highly recommend Tropical Smoothie Cafe in Gulf Breeze to anyone seeking not only delicious smoothies but also outstanding customer service. Monique's professionalism and customer-centric approach make this establishment stand out from the rest. Bravo, Monique, and thank you for your exceptional service!Sincerely,Matthew Purvis
They gave me banana that had split open (no huge deal) and was just too old to have not been noticed when bagging it, they gave me someone else's flatbread (I ordered a wrap), the wrap contains lettuce but was microwaved or warmed to the point of steaming so the lettuce was extremely wilted. It was a wasted trip, and the opposite of my first experience at that location about a year ago.
Should probably spend more time making smoothies and less time on personal phone calls on cell phone. Like 8/1/23 @ 11:30 am incase any checks these. Left with out smothies that were already paid. Just tired of waiting
Amazing smoothies would recommend ps get the Bahama mama