Employees and managers are extremely rude and disrespectful! I placed an order and drove to the location and I did not see it open and lights were off. I waited about 5 mins and ended up leaving to find food somewhere else I received a call and the lady said they were now open and I can pick up my order. I explained what happened and she began to yell at me and saying that it was my problem not theirs and that they were not cancelling my order and refunding my money. I washing up on multiple times and yelled at. The other male manager called me back and proceeded to disrespect me and talk to me as if I was stupid until finally telling me he will cancel the order and refund me my money. I explained that it was not needed for them to be unprofessional and rude and he kept giving me attitude and saying I said I would give you back your money didn’t I?!
I will be waiting for my refund and I will never give these disrespectful people my money or service. Their food isn’t even that good! I will be definitely finding a new and better restaurant.
Atmosphere: 1
Food: 2
Service: 1
Brittany Payne
I called at 9:29pm to place an order. She took my order….I left right away to pick the food up(10min drive). Got there and doors were locked. Called and no one picked up! You close at 10pm!! Why take my order if you didn’t want to? Worse customer service I’ve ever experienced.
Atmosphere: 1
Food: 1
Service: 1
Natalie
I ordered steamed shrimp & chicken with vegetables (steamed) they didn’t know what that was and it was disappointing to experience as other places serve no problem.
shrimp was dirty and so were my veggies Been eating from here for as long as I’ve lived in HC and i can’t lie it’s a hit or miss.
Atmosphere: 3
Food: 3
Service: 3
Francis Correa
I love this location. Food is great. They are fast and efficient. Great personality
Atmosphere: 5
Food: 5
Service: 5
Carlos Surita
Been a customer there for quite sometime, with no disappointment, but today and last visit 2 weeks ago I order my usual egg fu young with fry rice and either the cook was changed or the rice it taste horrible, egg fu young was burnt, sorry to say I would not go back . Lady in the front very nice , but food not good
Harriet Minor
Great service, good consistent product
Jen Fraser
The information on the photo above is outdated ,Dinner combo for January 2,2025 is $10.49 comes with rice and egg roll. The place is ok. Food is good.
cruz
I go here during work and they have always been good to me, respectful, clean, and always gets the order right. Don’t listen to these bozo’s rating this place 1 star they don’t know what they’re talking about this is my spot.
Brett Hoover
Can I give 0 stars ..?? Hustled out of my money for below average food… I was in town from Atlanta visiting family for Christmas. We ended up doing a last minute take out order from here because it was the only thing open. I called over the phone to ask questions, I told the lady we have 12 people to feed, how many people does a quart of chicken fried rice feed (so I knew how many to order)…? She tells me they can do a party tray of chicken fried rice it would cost $37.00 (party trays were not on the menu). I ask how many it would feed they tell me 1 party tray feeds 6. Through the whole time she was pushing me to order, and kept asking me if I’m ready to order … she was very PUSHY.
I hang up and discuss with my family what to order. When I call back 3 minutes later to order the party tray and she tells me it’s NOW $50.00 so the price jumped $13!!! She is very PUSHY on the phone for me to order again during this call, I ordered 2 trays of chicken and 1 try of rice to feed the 12 people. When we get home the chicken was 85% bread with hardly any chicken meat inside. Food was average at best.
One tray actually would have fed 12 people. For the 2 chicken trays and one rice tray it was $112!! I only needed 1 tray but she lead me to believe I needed 2 trays of chicken and one tray of rice based on how many people I told her I had.
So my total bill was $112 instead of the $37 (original price of the one tray I was told) it should have been had they not upsold me into 2 trays of chicken and one tray of rice.
In summary I was upsold $70 worth of food I didn’t need and tasted below average, and I trusted the lady to tell me what I needed.
Jeffrey Soto Saez
2nd time I’ve gone there. both times they gave me reheated chicken that was all hard very disappointing
Recommended dishes: General TSO's Delight, Wonton Soup
luis serra
No. Read reviews your self
Debbie Cancel
Completely different as other stores, nothing compares to the Alafaya China Wok. We are looking for real Chinese, not yellow vegetable rice and the ribs are cooked but seem they put sauce on top ??♀️ Eggroll tastes like fried a few times, taste greasy
Atmosphere: 4
Food: 2
Service: 5
Amari Brown
I got bourbon chicken from them and it was absolutely disgusting the chicken looked like rhino meat and the sauce was horrible I do not recommend you eat anything from them 0 - 10?
Matthew Ortiz
Favorite Chinese place just based off you can see them making your food so you know it’s fresh.
Employees and managers are extremely rude and disrespectful! I placed an order and drove to the location and I did not see it open and lights were off. I waited about 5 mins and ended up leaving to find food somewhere else I received a call and the lady said they were now open and I can pick up my order. I explained what happened and she began to yell at me and saying that it was my problem not theirs and that they were not cancelling my order and refunding my money. I washing up on multiple times and yelled at. The other male manager called me back and proceeded to disrespect me and talk to me as if I was stupid until finally telling me he will cancel the order and refund me my money. I explained that it was not needed for them to be unprofessional and rude and he kept giving me attitude and saying I said I would give you back your money didn’t I?!
I will be waiting for my refund and I will never give these disrespectful people my money or service. Their food isn’t even that good! I will be definitely finding a new and better restaurant.
Atmosphere: 1
Food: 2
Service: 1
I called at 9:29pm to place an order. She took my order….I left right away to pick the food up(10min drive). Got there and doors were locked. Called and no one picked up! You close at 10pm!! Why take my order if you didn’t want to? Worse customer service I’ve ever experienced.
Atmosphere: 1
Food: 1
Service: 1
I ordered steamed shrimp & chicken with vegetables (steamed) they didn’t know what that was and it was disappointing to experience as other places serve no problem.
shrimp was dirty and so were my veggies
Been eating from here for as long as I’ve lived in HC and i can’t lie it’s a hit or miss.
Atmosphere: 3
Food: 3
Service: 3
I love this location. Food is great. They are fast and efficient. Great personality
Atmosphere: 5
Food: 5
Service: 5
Been a customer there for quite sometime, with no disappointment, but today and last visit 2 weeks ago I order my usual egg fu young with fry rice and either the cook was changed or the rice it taste horrible, egg fu young was burnt, sorry to say I would not go back . Lady in the front very nice , but food not good
Great service, good consistent product
The information on the photo above is outdated ,Dinner combo for January 2,2025 is $10.49 comes with rice and egg roll.
The place is ok. Food is good.
I go here during work and they have always been good to me, respectful, clean, and always gets the order right. Don’t listen to these bozo’s rating this place 1 star they don’t know what they’re talking about this is my spot.
Can I give 0 stars ..?? Hustled out of my money for below average food… I was in town from Atlanta visiting family for Christmas. We ended up doing a last minute take out order from here because it was the only thing open.
I called over the phone to ask questions, I told the lady we have 12 people to feed, how many people does a quart of chicken fried rice feed (so I knew how many to order)…? She tells me they can do a party tray of chicken fried rice it would cost $37.00 (party trays were not on the menu). I ask how many it would feed they tell me 1 party tray feeds 6. Through the whole time she was pushing me to order, and kept asking me if I’m ready to order … she was very PUSHY.
I hang up and discuss with my family what to order. When I call back 3 minutes later to order the party tray and she tells me it’s NOW $50.00 so the price jumped $13!!! She is very PUSHY on the phone for me to order again during this call, I ordered 2 trays of chicken and 1 try of rice to feed the 12 people. When we get home the chicken was 85% bread with hardly any chicken meat inside. Food was average at best.
One tray actually would have fed 12 people. For the 2 chicken trays and one rice tray it was $112!! I only needed 1 tray but she lead me to believe I needed 2 trays of chicken and one tray of rice based on how many people I told her I had.
So my total bill was $112 instead of the $37 (original price of the one tray I was told) it should have been had they not upsold me into 2 trays of chicken and one tray of rice.
In summary I was upsold $70 worth of food I didn’t need and tasted below average, and I trusted the lady to tell me what I needed.
2nd time I’ve gone there. both times they gave me reheated chicken that was all hard very disappointing
Restaurantji Recommends
Nice take out. Good food.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: General TSO's Delight, Wonton Soup
No.
Read reviews your self
Completely different as other stores, nothing compares to the Alafaya China Wok. We are looking for real Chinese, not yellow vegetable rice and the ribs are cooked but seem they put sauce on top ??♀️ Eggroll tastes like fried a few times, taste greasy
Atmosphere: 4
Food: 2
Service: 5
I got bourbon chicken from them and it was absolutely disgusting the chicken looked like rhino meat and the sauce was horrible I do not recommend you eat anything from them 0 - 10?
Favorite Chinese place just based off you can see them making your food so you know it’s fresh.
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