The food is always good, but not ready at the scheduled time. I get an email with a 'ready by' time of 15-20 minutes after the order is placed. When I get to the store to pick it up at the scheduled time, it's another 15-30 minute wait. There are usually several other customers waiting on orders, too.
Atmosphere: 4
Food: 5
Service: 3
Christine Jones
I order a medium thin crust veggie pizza for delivery. When I received it half of the pizza was bunrt. I call pizza hut in Havana to let them know. I didn't remember the young lady name but she said that's the way it should be. Very dissatisfied
Food: 3
Service: 3
Amber Vantassel
Took 45 minutes to get a personal pizza The people working were yelling and cussing every other word.
Atmosphere: 1
Food: 3
Service: 1
Paul Hassing
Slow service, rude staff
Atmosphere: 1
Food: 1
Service: 1
Layla Webb
This Pizza Hut need to go ahead and FIRE the manager named MODESTY , I had to pay 50 cent for a fork! And when I asked for a receipt she entered an amount it’s no where on their computer that states plastic is a charge.
Atmosphere: 1
Service: 1
CURTIS WALKER
Awesome Thanks
Atmosphere: 5
Food: 5
Service: 5
Josh Johnson
I Ordered the ultimate hut bundle for delivery which comes with wings, by time the delivery driver drove off I realized we had no wings, so I called up to the Havana location telling them what happened and I was told to hold on for a minute to see if they had them in the back, I was then told yes they are indeed sitting on the rack, I drove up there to get them and asked about possibly getting the delivery fee waived since I paid extra for delivery fee and still had to drive up there to get my complete order, I was told “no we don’t do that” People make mistakes I’m not mad at the delivery driver or any one person but maybe change your policies because it’s ridiculous I have to pay a delivery fee and still end up using my time and gas to go get the rest of my order that was failed to be delivered…
Marcus
This pizza hit had the best service I’ve had in years
Atmosphere: 5
Food: 5
Service: 5
WarrenandDiane Mohrfeld
Close to a hour wait time, pizza missing toppings I had added to and paid additional money for, toppings that were on it was minimal, will try Domino's next time.
Atmosphere: 1
Food: 1
Service: 2
Amy Cartright
I placed an order at 6:32 on Friday Nov 1st. Online it said delivery 25 mins. We had family and friends unexpectantly stop by with kids. Pizza Hut Seemed like an easy fix to my dinner dilemma. I ordered a couple of pizzas(but different ones), a couple of melts, a couple orders of boneless wings and cheese bread. After checking the progress online it said I should receive by like 7:02, with it showing the car like it’s out for delivery. About 7:45 I call because I have hungry people and most of all hungry kids! I was told they would be headed my way, we did receive a delivery at 8:08p. Over an hour and a half after my original order When my husband brought it in I asked where the chicken was??!? I also notice one of the pizzas is wrong. Which may not be a big deal when you’re dealing with grown ups but some kids can be very different ! I immediately called the store back to ask where my two orders of boneless chicken wings are and my correct second pizza, the manager was nice. His name was Koda but was not trained to handle a situation like this. I got a lot of well I think or I can try which just infuriated me most especially when he said I can try to have it out there by the time they close, 11p. His words were that they had a lot of orders in and mine will go in last!!??? which I tried to explain I made my order at 6:32. My order should be corrected immediately not wait an additional 2 to 3 hours to get our dinner. I received a call at 9:08 stating everything was ready, they just needed to cut the pizza and would be right over. I live less than 10 mins from the store. At 10:03, almost an hour later, and two hours since telling the store about the mistakes I call the store but heat a car door outside. I am not trying to be vindictive only share my experience so if you are ever in a situation that you need your food to actually come, come all together or it would leave you in a situation like it left me, trying to feed my company and my family. I would have never posted this. Please remember we waited for three hours and 30 minutes. I cannot recommend Pizza Hut. To Make matters even worse when I received a survey to fill out, I included all of this information and I received a follow up. It was actually a code so I could get a free 2 L. That just showed Pizza Huts customer service Priorities. If I would have received an adequate acknowledgment of the situation that happened and what should have been done . Instead the dinner reflected poorly on me with the crying hungry kids, the absolute absurdity of the correction, and the general hunger everyone felt. And for the pleasure of this I paid $50 plus delivery tip
This place gets a good review due to the welcoming atmosphere as soon as they seen me. The staff were professional and ethical, the food was good, and the staff is what made the atmosphere good. I give them 5 stars for my experience.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Breadsticks, Personal Pan Pizza, Tavern Pesto Margherita Pizza
caroline lumpkin
My 5 year old loves this place. If you're a mom then you know how much I love it because of him.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Create Your Own Pizza
Sandy Hopkins
Always good.
Food: 5
Service: 5
Justin Strickland
As being a customer of this location for years, I tried to call to a pick up order this evening and was put on hold of over 10 minutes and still walked in this location being on hold and the manager informed me that she was training a new person and had instructed her not to answer the phone for to go orders or delivery. Very disappointing service of any restaurant ever. How does a business stay in business with this kind of practice and customer services!!!!!
Atmosphere: 1
Food: 4
Service: 1
Dorcia Oliver
After holding my pizza out for about 10 minutes after she said she was getting ready for someone to help her get the pizza out the pan and they wanted to serve it to us just like that with a piece of cold and it was just out there said that she was going to make it within 20 minutes came back it was the same straight Pizza that she was stripping from the pan
The food is always good, but not ready at the scheduled time. I get an email with a 'ready by' time of 15-20 minutes after the order is placed. When I get to the store to pick it up at the scheduled time, it's another 15-30 minute wait. There are usually several other customers waiting on orders, too.
Atmosphere: 4
Food: 5
Service: 3
I order a medium thin crust veggie pizza for delivery. When I received it half of the pizza was bunrt. I call pizza hut in Havana to let them know. I didn't remember the young lady name but she said that's the way it should be. Very dissatisfied
Food: 3
Service: 3
Took 45 minutes to get a personal pizza The people working were yelling and cussing every other word.
Atmosphere: 1
Food: 3
Service: 1
Slow service, rude staff
Atmosphere: 1
Food: 1
Service: 1
This Pizza Hut need to go ahead and FIRE the manager named MODESTY , I had to pay 50 cent for a fork! And when I asked for a receipt she entered an amount it’s no where on their computer that states plastic is a charge.
Atmosphere: 1
Service: 1
Awesome Thanks
Atmosphere: 5
Food: 5
Service: 5
I Ordered the ultimate hut bundle for delivery which comes with wings, by time the delivery driver drove off I realized we had no wings, so I called up to the Havana location telling them what happened and I was told to hold on for a minute to see if they had them in the back, I was then told yes they are indeed sitting on the rack, I drove up there to get them and asked about possibly getting the delivery fee waived since I paid extra for delivery fee and still had to drive up there to get my complete order, I was told “no we don’t do that”
People make mistakes I’m not mad at the delivery driver or any one person but maybe change your policies because it’s ridiculous I have to pay a delivery fee and still end up using my time and gas to go get the rest of my order that was failed to be delivered…
This pizza hit had the best service I’ve had in years
Atmosphere: 5
Food: 5
Service: 5
Close to a hour wait time, pizza missing toppings I had added to and paid additional money for, toppings that were on it was minimal, will try Domino's next time.
Atmosphere: 1
Food: 1
Service: 2
I placed an order at 6:32 on Friday Nov 1st. Online it said delivery 25 mins. We had family and friends unexpectantly stop by with kids. Pizza Hut Seemed like an easy fix to my dinner dilemma. I ordered a couple of pizzas(but different ones), a couple of melts, a couple orders of boneless wings and cheese bread. After checking the progress online it said I should receive by like 7:02, with it showing the car like it’s out for delivery. About 7:45 I call because I have hungry people and most of all hungry kids! I was told they would be headed my way, we did receive a delivery at 8:08p. Over an hour and a half after my original order When my husband brought it in I asked where the chicken was??!? I also notice one of the pizzas is wrong. Which may not be a big deal when you’re dealing with grown ups but some kids can be very different ! I immediately called the store back to ask where my two orders of boneless chicken wings are and my correct second pizza, the manager was nice. His name was Koda but was not trained to handle a situation like this. I got a lot of well I think or I can try which just infuriated me most especially when he said I can try to have it out there by the time they close, 11p. His words were that they had a lot of orders in and mine will go in last!!??? which I tried to explain I made my order at 6:32. My order should be corrected immediately not wait an additional 2 to 3 hours to get our dinner. I received a call at 9:08 stating everything was ready, they just needed to cut the pizza and would be right over. I live less than 10 mins from the store. At 10:03, almost an hour later, and two hours since telling the store about the mistakes I call the store but heat a car door outside. I am not trying to be vindictive only share my experience so if you are ever in a situation that you need your food to actually come, come all together or it would leave you in a situation like it left me, trying to feed my company and my family. I would have never posted this. Please remember we waited for three hours and 30 minutes. I cannot recommend Pizza Hut. To Make matters even worse when I received a survey to fill out, I included all of this information and I received a follow up. It was actually a code so I could get a free 2 L. That just showed Pizza Huts customer service Priorities. If I would have received an adequate acknowledgment of the situation that happened and what should have been done . Instead the dinner reflected poorly on me with the crying hungry kids, the absolute absurdity of the correction, and the general hunger everyone felt. And for the pleasure of this I paid $50 plus delivery tip
Atmosphere: 1
Food: 3
Service: 2
Restaurantji Recommends
This place gets a good review due to the welcoming atmosphere as soon as they seen me. The staff were professional and ethical, the food was good, and the staff is what made the atmosphere good. I give them 5 stars for my experience.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Breadsticks, Personal Pan Pizza, Tavern Pesto Margherita Pizza
My 5 year old loves this place. If you're a mom then you know how much I love it because of him.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Create Your Own Pizza
Always good.
Food: 5
Service: 5
As being a customer of this location for years, I tried to call to a pick up order this evening and was put on hold of over 10 minutes and still walked in this location being on hold and the manager informed me that she was training a new person and had instructed her not to answer the phone for to go orders or delivery. Very disappointing service of any restaurant ever. How does a business stay in business with this kind of practice and customer services!!!!!
Atmosphere: 1
Food: 4
Service: 1
After holding my pizza out for about 10 minutes after she said she was getting ready for someone to help her get the pizza out the pan and they wanted to serve it to us just like that with a piece of cold and it was just out there said that she was going to make it within 20 minutes came back it was the same straight Pizza that she was stripping from the pan
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pepperoni Pizza
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