I visited the Chipotle on 49th Street in Hialeah today at 1:39 p.m., and my experience was extremely disappointing.
While waiting in line, the couple in front of me had a bowl with white rice already served when the store ran out of chicken. The employee took the rice that had already been placed in their bowl and dumped it back into the main rice container, mixed it in, and continued serving from it. That is clear cross-contamination and completely unacceptable from a food safety standpoint.
It got worse. When I asked for fresh pico because the one on the line looked watery and soggy, they brought out a fresh container — but then poured the drained, old pico right back on top of the new batch and tried to serve it to me. At that point, I told them I didn’t want the food anymore and walked out.
The staff was unprofessional,and showed no regard for food quality or sanitation. This location seriously needs better training and management oversight.
Very disappointed.
Atmosphere: 2
Food: 1
Service: 2
christopher diaz
It looks like they cut a piece of straw and dropped it in the food
Arianny Grimany
I asked for black beans elderly lady put pinto beans as she was scooping it up I said “ no no no no no” repeatedly after she placed the beans she looked at me DUMB and said “you said brown” and shrugged her shoulders even tho I said black she looked clearly annoyed and angry at me and I felt like an unwelcome so i said it was fine also due to the fact that I am quiet person by nature turns it pinto tastes so bad, Cant eat this and she was really stingy with the protein tried only eating the protein only found like 7 bites do better chipotle Hialeah
Rene Gil
As a Fan, this Chipotle location is as I expected. Parking✔️👍 Service ✔️👍 Ingredients availability ✔️👍 Price unbeaten ✔️👍 Lobby clean ✔️👍 Bathroom ✔️>paper towels Overall ✔️👍 Repeat customer 4sure. Hialeah way to go, props to management and team. Oh by the way I am a Super Taster (look it up). So great my time to review this place is merited!
Came in yesterday trying to place an order. Immediately there was no white rice and had to wait… fine. Waited for white rice then asked for carne asada and again there was no carne asada and had to wait for it to be made. I asked if they could let me know about how long and out of the five people present nobody knew and just stood around looking confused. Then one SNATCHED AMY BOWL, sighed and went to the to go counter to try to grab carne asada but there was none there either. The cook didn’t bother to say how long either and just gave a nasty face. At this point I didn’t want to eat food made with such anger and hate and decided to walk out. This location needs better training or at least employees with basic manners and some type of knowledge.
Big Foot
Unfortunately, the cashier named Glenny made the ratings dropped to a one star. She was the only one in the team that was not attending customers. When my burrito was halfway made, she walked away to clean the lobby. The lobby was not that dirty, and there was no customers in the seating area. There was a line of about 5 to 7 people behind me. When my burrito was done, I was ready to pay. I waited about one minute and she did not pay attention at all or acknowledge that the line was moving to the register. She kept cleaning her tables without any care of having to bring up customers. While there’s another girl filling up the line and the other person that’s making the food by themselves. At this point, she’s the only one on the register so I let her know I was ready to pay and she told me to hold on so she can keep cleaning the tables and when she decided she wanted to come ring me up that’s when she moved to the register. Unfortunately, my burrito was sitting at the register for like about five minutes before I figured out she was the only cashier available. While my food gets cold. Then I have to pay full price for half cold food, which is ridiculous. The manager from this location needs to do a way better job the cashier. It’s just worried about chitchatting through her shift and ignoring customers. Not very good for running a business.
Atmosphere: 1
Food: 1
Service: 1
Ally Sala
Absolutely horrendous customer service. The employees are rude, dismissive, and act like they couldn’t care less about the service they provide. Ordering online is a complete gamble half the time the order is wrong, and when you show them the proof of what you actually ordered, they still give you a hard time and argue with you instead of fixing their mistake.
It’s extremely frustrating and disappointing to deal with staff who clearly don’t want to be there. I’d rather drive a little further than come to this location. Get it together, Chipotle. Hire employees who actually care about their job and the customers they’re serving. Until then, I won’t be coming back.
AA Gang
The portions they give you is a pure slap to the face why are yall being stingy with the food that people spend there hard earned money on that is diabolical do better i will not be coming back to this location again. Yall need to step yall game up frfr
Atmosphere: 1
Food: 3
Service: 2
Lashante Darville
Customer service was great an the food was nicely seasoned and done
This was the best meal of my life. I felt like I was ascending to a higher dimension as I bit into this classic Mexican heaven. I would go here every day of my life if I could and I even hosted my wedding here. Simply magnificent and incredible.
Atmosphere: 5
Food: 5
Service: 5
Josiel Martin
I have lost track of the amount of times I’ve ordered delivery from this specific Chipotle and they miss at least one item. Every time, without fail. This will be the last time I order from this Chipotle. I have no idea what is going on with the staff, but it’s absolutely incredible how they always miss an item from every single order. Not only that, but the quality of the food here is nasty more often than not. The ingredients are definitely not fresh and the steak is often very chewy. It’s so bad that I’ve completely given up ordering Chipotle since this is the only one that’s unfortunately the closest to me. What a shame.
Atmosphere: 2
Food: 2
Service: 1
Brian Gomez
It is always dirty, they do not serve well and they do not serve the correct portions.
Atmosphere: 1
Food: 3
Service: 1
Liana Fuentes
THERE WAS A DAMN ROACH IN MY
Atmosphere: 1
Food: 1
Service: 1
SAILY MESA
The lady serving the food was a sweetheart!!!! The cashier an acid 🫷🏼
I visited the Chipotle on 49th Street in Hialeah today at 1:39 p.m., and my experience was extremely disappointing.
While waiting in line, the couple in front of me had a bowl with white rice already served when the store ran out of chicken. The employee took the rice that had already been placed in their bowl and dumped it back into the main rice container, mixed it in, and continued serving from it. That is clear cross-contamination and completely unacceptable from a food safety standpoint.
It got worse. When I asked for fresh pico because the one on the line looked watery and soggy, they brought out a fresh container — but then poured the drained, old pico right back on top of the new batch and tried to serve it to me. At that point, I told them I didn’t want the food anymore and walked out.
The staff was unprofessional,and showed no regard for food quality or sanitation. This location seriously needs better training and management oversight.
Very disappointed.
Atmosphere: 2
Food: 1
Service: 2
It looks like they cut a piece of straw and dropped it in the food
I asked for black beans elderly lady put pinto beans as she was scooping it up I said “ no no no no no” repeatedly after she placed the beans she looked at me DUMB and said “you said brown” and shrugged her shoulders even tho I said black she looked clearly annoyed and angry at me and I felt like an unwelcome so i said it was fine also due to the fact that I am quiet person by nature turns it pinto tastes so bad, Cant eat this and she was really stingy with the protein tried only eating the protein only found like 7 bites do better chipotle Hialeah
As a Fan, this Chipotle location is as I expected.
Parking✔️👍
Service ✔️👍
Ingredients availability ✔️👍
Price unbeaten ✔️👍
Lobby clean ✔️👍
Bathroom ✔️>paper towels
Overall ✔️👍
Repeat customer 4sure. Hialeah way to go, props to management and team. Oh by the way I am a Super Taster (look it up). So great my time to review this place is merited!
Atmosphere: 5
Food: 5
Service: 5
Nice place ,the food taste really Good,black beans , salad ❤️👍🪴
Came in yesterday trying to place an order. Immediately there was no white rice and had to wait… fine. Waited for white rice then asked for carne asada and again there was no carne asada and had to wait for it to be made. I asked if they could let me know about how long and out of the five people present nobody knew and just stood around looking confused. Then one SNATCHED AMY BOWL, sighed and went to the to go counter to try to grab carne asada but there was none there either. The cook didn’t bother to say how long either and just gave a nasty face. At this point I didn’t want to eat food made with such anger and hate and decided to walk out. This location needs better training or at least employees with basic manners and some type of knowledge.
Unfortunately, the cashier named Glenny made the ratings dropped to a one star. She was the only one in the team that was not attending customers. When my burrito was halfway made, she walked away to clean the lobby. The lobby was not that dirty, and there was no customers in the seating area. There was a line of about 5 to 7 people behind me. When my burrito was done, I was ready to pay. I waited about one minute and she did not pay attention at all or acknowledge that the line was moving to the register. She kept cleaning her tables without any care of having to bring up customers. While there’s another girl filling up the line and the other person that’s making the food by themselves. At this point, she’s the only one on the register so I let her know I was ready to pay and she told me to hold on so she can keep cleaning the tables and when she decided she wanted to come ring me up that’s when she moved to the register. Unfortunately, my burrito was sitting at the register for like about five minutes before I figured out she was the only cashier available. While my food gets cold. Then I have to pay full price for half cold food, which is ridiculous. The manager from this location needs to do a way better job the cashier. It’s just worried about chitchatting through her shift and ignoring customers. Not very good for running a business.
Atmosphere: 1
Food: 1
Service: 1
Absolutely horrendous customer service. The employees are rude, dismissive, and act like they couldn’t care less about the service they provide. Ordering online is a complete gamble half the time the order is wrong, and when you show them the proof of what you actually ordered, they still give you a hard time and argue with you instead of fixing their mistake.
It’s extremely frustrating and disappointing to deal with staff who clearly don’t want to be there. I’d rather drive a little further than come to this location. Get it together, Chipotle. Hire employees who actually care about their job and the customers they’re serving. Until then, I won’t be coming back.
The portions they give you is a pure slap to the face why are yall being stingy with the food that people spend there hard earned money on that is diabolical do better i will not be coming back to this location again. Yall need to step yall game up frfr
Atmosphere: 1
Food: 3
Service: 2
Customer service was great an the food was nicely seasoned and done
Atmosphere: 4
Food: 5
Service: 4
Restaurantji Recommends
This was the best meal of my life. I felt like I was ascending to a higher dimension as I bit into this classic Mexican heaven. I would go here every day of my life if I could and I even hosted my wedding here. Simply magnificent and incredible.
Atmosphere: 5
Food: 5
Service: 5
I have lost track of the amount of times I’ve ordered delivery from this specific Chipotle and they miss at least one item. Every time, without fail. This will be the last time I order from this Chipotle. I have no idea what is going on with the staff, but it’s absolutely incredible how they always miss an item from every single order. Not only that, but the quality of the food here is nasty more often than not. The ingredients are definitely not fresh and the steak is often very chewy. It’s so bad that I’ve completely given up ordering Chipotle since this is the only one that’s unfortunately the closest to me. What a shame.
Atmosphere: 2
Food: 2
Service: 1
It is always dirty, they do not serve well and they do not serve the correct portions.
Atmosphere: 1
Food: 3
Service: 1
THERE WAS A DAMN ROACH IN MY
Atmosphere: 1
Food: 1
Service: 1
The lady serving the food was a sweetheart!!!! The cashier an acid 🫷🏼
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