I ordered my pizza and was told by the app it would arrive at 3:15 pm the latest. Time kept changing. Eventually the app showed the pizza was delivered. We never received the food. Myself, my mom, and my boyfriend alol attempted to call the location to notify them that the order never arrived. After a combined wait time of 55 minutes we gave up. I recommend NEVER ordering from this place. There’s a location close to it that will actually pick up the phone for you and who will actually deliver your food timely. It’s worth the extra wait to get hour order right and have people who pick up the phone.
Atmosphere: 1
Food: 1
Service: 1
Yiset Rivera
I visited this store today and was very disappointed with the service. They only accept online orders, but they do not explain why or offer any assistance. Not everyone knows how to use the internet or has the app downloaded, especially older customers, and I don’t think it’s fair to turn people away without a proper explanation.
When I walked in, the employee simply said “pick up?” I said no, and she responded, “you have to order online,” without even a good morning or an apology for the inconvenience. A simple explanation such as “our system is not taking live orders at this time” would have made a big difference. The customer service was unprofessional and lacked basic courtesy.
Atmosphere: 3
Food: 3
Service: 1
Peyton Frischer
Ordered a pizza, kept saying it would show up. Never did. I called the store the woman said one second and then never got back on the line.
Atmosphere: 1
Food: 1
Service: 1
Carmen2 Google
The worst customer service ever, so disrespectful and in a bad manner.
Atmosphere: 1
Food: 1
Service: 1
doombro
Abhorrent customer service. Deliveries marked as completed 30 minutes before they're actually delivered.
Food: 4
Service: 1
Maggie Pardem
This was the nastiest thing I’d ever tasted. Somehow the inside of the dough was raw cheese wasn’t cooked all the way. Pizza was not cut, so much sauce it was a soup and everything falling off. I puked, it was inedible and unfortunately will not ever be ordering dominos again bc this was wild. Luckily a team member after 30 mins of calling and being hung up on before picking the phone up so I would call again. But luckily he said he refunded me and that I would receive in 24-48 hours.
Atmosphere: 1
Food: 1
Service: 1
Daniel Cordoba
Worst customer service I have ever experienced. I made an order at 8:44pm, the app said my order was delivered at 9:05pm. I called the store at 9:17pm to see where my order was and was told there was a problem with the oven and that a driver just left the store with my order. The order didn’t arrive until 10:10pm. I live 5 minutes away from the location…
Atmosphere: 1
Food: 1
Service: 1
ADRIENNE CHIRON
Take it home and enjoy. Only order on line or you will pay almost double like I did.
Atmosphere: 1
Food: 5
Service: 1
Amelis Calderon
I asked for a deluxe handmade tossed pizza that was payed for and got a thin squared pizza. Please have your employees play close attention to customers and not their phone. Thank you
Atmosphere: 3
Food: 1
Service: 3
papito lapaka
I used the app. It didn’t pick the store closest to me. The delivery took over an hour. The pizza got to me soggy and cold. I tried to call the store and could not get off the automated system. That will be the last pizza I buy from Dominos
0/5 stars I ordered a pizza that I never received. I paid up front and still have not received a refund after calling the store twice and also calling dominos customer services being placed on hold 35 minutes and then filing a report with their chat bot. No one at the store who answers the phone speaks English nor will put anyone on the line who does. Do not order from this store unless you can pay AFTER receiving your pizza and are fluent in Spanish in case you have any issue with your order (which is likely).
Atmosphere: 1
Food: 1
Service: 1
Hogfish Crabs
Really fast service and nice peoples
Eddy Suarez
Very poor food quality, terrible customer service. After 25 minutes of calling the store, they never answered the phone. I went to the store and spoke to the manager, Rusland. He simply told me he couldn't answer the phone because he was very busy. I refused delivery because it arrived 3:00 hours after I placed the order. They're a disaster. I don't recommend it.
Food: 1
Service: 1
BANDMANKEON 2
I wouldn’t even give it any stars I order a pizza that I never received!!!!!! I’m beyond up set this not the first but second time from this same location it’s almost like u can pay online for them to come u have to pay in person or there never gonna came!!!!
Atmosphere: 1
Food: 1
Service: 1
Anaily Pedraza
We are extremely disappointed with the customer service that we received yesterday at this store. After coming in to pick up a carry-out order, we arrived home and noticed that our pizza was not the pizza that we ordered. We called the store to notify them of this problem and we were placed on hold for over 20 minutes. Resulting in now not having to wait even longer to eat and the rest of food getting cold. Once someone at the store finally picked up, and I explained the situation to them and they seemed to have no clue what I was talking about and proceeded to tell me that now I had to go all the way back to store. We now inconveniently had to drive all the way back to the store and when we arrived there the employee at the front that did not speak any english, told us that he could not give us our correct order because we did not have the other pizza that they messed up on. He was extremely rude and disrespectful and showed zero type of customer service, proceeding to say that he did not cause any inconvenience after we had to drive all the way back to the store because they gave us the wrong order. He at no time apologized or take any accountability for the situation but simply said he could not give us our pizza that we had already paid for. When asking to speak to the manager, he said he the manager was not there and that he was the manager for the night. He continued to be belittling to the point that he started making disrespectful remarks about us taking the pizza because we wanted to eat more free pizza and started body shaming us. It was until I tried to get on the phone with corporate office that he finally handed over the pizzas to us that were the initial pizzas that we paid for!!! The young man with the blonde highlights that works at the front needs to be spoken to about customer service and how to treat customers especially after the situation was caused due to his error.
I ordered my pizza and was told by the app it would arrive at 3:15 pm the latest. Time kept changing. Eventually the app showed the pizza was delivered. We never received the food. Myself, my mom, and my boyfriend alol attempted to call the location to notify them that the order never arrived. After a combined wait time of 55 minutes we gave up. I recommend NEVER ordering from this place. There’s a location close to it that will actually pick up the phone for you and who will actually deliver your food timely. It’s worth the extra wait to get hour order right and have people who pick up the phone.
Atmosphere: 1
Food: 1
Service: 1
I visited this store today and was very disappointed with the service. They only accept online orders, but they do not explain why or offer any assistance. Not everyone knows how to use the internet or has the app downloaded, especially older customers, and I don’t think it’s fair to turn people away without a proper explanation.
When I walked in, the employee simply said “pick up?” I said no, and she responded, “you have to order online,” without even a good morning or an apology for the inconvenience. A simple explanation such as “our system is not taking live orders at this time” would have made a big difference. The customer service was unprofessional and lacked basic courtesy.
Atmosphere: 3
Food: 3
Service: 1
Ordered a pizza, kept saying it would show up. Never did. I called the store the woman said one second and then never got back on the line.
Atmosphere: 1
Food: 1
Service: 1
The worst customer service ever, so disrespectful and in a bad manner.
Atmosphere: 1
Food: 1
Service: 1
Abhorrent customer service. Deliveries marked as completed 30 minutes before they're actually delivered.
Food: 4
Service: 1
This was the nastiest thing I’d ever tasted. Somehow the inside of the dough was raw cheese wasn’t cooked all the way. Pizza was not cut, so much sauce it was a soup and everything falling off. I puked, it was inedible and unfortunately will not ever be ordering dominos again bc this was wild. Luckily a team member after 30 mins of calling and being hung up on before picking the phone up so I would call again. But luckily he said he refunded me and that I would receive in 24-48 hours.
Atmosphere: 1
Food: 1
Service: 1
Worst customer service I have ever experienced. I made an order at 8:44pm, the app said my order was delivered at 9:05pm. I called the store at 9:17pm to see where my order was and was told there was a problem with the oven and that a driver just left the store with my order. The order didn’t arrive until 10:10pm. I live 5 minutes away from the location…
Atmosphere: 1
Food: 1
Service: 1
Take it home and enjoy. Only order on line or you will pay almost double like I did.
Atmosphere: 1
Food: 5
Service: 1
I asked for a deluxe handmade tossed pizza that was payed for and got a thin squared pizza. Please have your employees play close attention to customers and not their phone. Thank you
Atmosphere: 3
Food: 1
Service: 3
I used the app. It didn’t pick the store closest to me. The delivery took over an hour. The pizza got to me soggy and cold. I tried to call the store and could not get off the automated system. That will be the last pizza I buy from Dominos
Food: 3
Service: 1
Restaurantji Recommends
0/5 stars
I ordered a pizza that I never received. I paid up front and still have not received a refund after calling the store twice and also calling dominos customer services being placed on hold 35 minutes and then filing a report with their chat bot. No one at the store who answers the phone speaks English nor will put anyone on the line who does. Do not order from this store unless you can pay AFTER receiving your pizza and are fluent in Spanish in case you have any issue with your order (which is likely).
Atmosphere: 1
Food: 1
Service: 1
Really fast service and nice peoples
Very poor food quality, terrible customer service. After 25 minutes of calling the store, they never answered the phone. I went to the store and spoke to the manager, Rusland. He simply told me he couldn't answer the phone because he was very busy. I refused delivery because it arrived 3:00 hours after I placed the order. They're a disaster. I don't recommend it.
Food: 1
Service: 1
I wouldn’t even give it any stars I order a pizza that I never received!!!!!! I’m beyond up set this not the first but second time from this same location it’s almost like u can pay online for them to come u have to pay in person or there never gonna came!!!!
Atmosphere: 1
Food: 1
Service: 1
We are extremely disappointed with the customer service that we received yesterday at this store. After coming in to pick up a carry-out order, we arrived home and noticed that our pizza was not the pizza that we ordered. We called the store to notify them of this problem and we were placed on hold for over 20 minutes. Resulting in now not having to wait even longer to eat and the rest of food getting cold. Once someone at the store finally picked up, and I explained the situation to them and they seemed to have no clue what I was talking about and proceeded to tell me that now I had to go all the way back to store. We now inconveniently had to drive all the way back to the store and when we arrived there the employee at the front that did not speak any english, told us that he could not give us our correct order because we did not have the other pizza that they messed up on. He was extremely rude and disrespectful and showed zero type of customer service, proceeding to say that he did not cause any inconvenience after we had to drive all the way back to the store because they gave us the wrong order. He at no time apologized or take any accountability for the situation but simply said he could not give us our pizza that we had already paid for. When asking to speak to the manager, he said he the manager was not there and that he was the manager for the night. He continued to be belittling to the point that he started making disrespectful remarks about us taking the pizza because we wanted to eat more free pizza and started body shaming us. It was until I tried to get on the phone with corporate office that he finally handed over the pizzas to us that were the initial pizzas that we paid for!!! The young man with the blonde highlights that works at the front needs to be spoken to about customer service and how to treat customers especially after the situation was caused due to his error.
Atmosphere: 1
Food: 1
Service: 1
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