While the food at Don Pan is consistently good, the customer service at this location has been very disappointing. On Saturday, 12/13/2025, around 3:30 PM, the girl brunette ,staff member I ordered from provided the worst customer service I have experienced there. She appeared irritated, rushed the ordering process, and lacked basic customer courtesy. Unfortunately, this has been a recurring issue across three separate visits. I hope management addresses these concerns, as improved customer service would make a significant difference
Food: 5
daniela guerra
Great spot for breakfast. Their breakfast sandwiches are always warm, fresh, and actually filling. The coffee hits just right in the morning, not too bitter. And the maracuyá smoothie is my favorite, super refreshing and the perfect mix of sweet and tangy. Definitely recommend.
Atmosphere: 5
Food: 5
Service: 5
Suzy Pie
Gross! I ordered a chicken bowl and it was inedible. I feel so insulted that they even sold that to me and had the nerve to turn the tipping screen towards me before I even received my food. They should really do away with that and just leave the jar because why am I giving away my hard earned money without receiving any sort of product or service to base it on? It's like they want to guilt or shame you into tipping.
Well, this review wasn't meant to be a complaint about tipping. The food was inedible. The corn was extremely slimy. Its consistency was similar to that okra. They are serving old, spoiled food. The chicken was hard as well. The only thing that seemed palatable was the rice, but, unfortunately, it was under the slimy corn. It was an absolute waste of money. I wish I would've eaten in so I could have been close enough to request a refund. I feel robbed. This place used to have great food and even better service. Unfortunately, I won't be retuning. This is the second time in a row that the food has been sub par.
2/10 would not recommend.
Atmosphere: 4
Food: 1
Service: 2
Sam Robinson
I had an excellent experience here—the service is top-notch, and the staff is incredibly friendly. They always make me feel right at home, greeting me by name as soon as I step through the door. The coffee is absolutely fantastic, and their Cuban sandwich has become one of my all-time favorites! Highly recommend.
Atmosphere: 5
Food: 5
Service: 5
Isabella Mirelle
Unfortunately, this Don Pan location is the closest to me, but the service has been disappointing every time I’ve visited. The workers that I’ve ordered from are extremely rude and always seem irritated. They rush you while you’re trying to order and never greet customers with a smile. Their attitude feels very condescending, and it’s been the same issue on all three of my visits. It’s a shame, because I really enjoy Don Pan, but this location needs serious improvement in customer service.
Atmosphere: 3
Food: 5
Service: 1
Roberto Vizcon
Typical Don Pan. Large eating area. Venezuelan pastries aplenty. The arepas were o.k. Not great. And the croquettes were a bit over fried.
Atmosphere: 3
Food: 3
Service: 4
Wilfredo Roldan
Not what expected, by the sign name, I expected to see lots of bread. There was only 1 type. Some pastries 🍰 but nice atmosphere for cofe and desert
I love this place, a very cozy atmosphere, excellent service and very delicious food.
Atmosphere: 5
Food: 5
Service: 5
Andres Rivas
It was really worth it to come to this little corner of Venezuela after many years. Everything excellent! The food, the atmosphere and most importantly the service is the best. Andrea and her companions were the BEST!!
Atmosphere: 5
Food: 5
Service: 5
Jhoana Rose
The service is spectacular! The food is very good. I have visited other Don Pans and the experience in this place is the best! We recommend
While the food at Don Pan is consistently good, the customer service at this location has been very disappointing. On Saturday, 12/13/2025, around 3:30 PM, the girl brunette ,staff member I ordered from provided the worst customer service I have experienced there. She appeared irritated, rushed the ordering process, and lacked basic customer courtesy. Unfortunately, this has been a recurring issue across three separate visits. I hope management addresses these concerns, as improved customer service would make a significant difference
Food: 5
Great spot for breakfast. Their breakfast sandwiches are always warm, fresh, and actually filling. The coffee hits just right in the morning, not too bitter. And the maracuyá smoothie is my favorite, super refreshing and the perfect mix of sweet and tangy. Definitely recommend.
Atmosphere: 5
Food: 5
Service: 5
Gross! I ordered a chicken bowl and it was inedible. I feel so insulted that they even sold that to me and had the nerve to turn the tipping screen towards me before I even received my food. They should really do away with that and just leave the jar because why am I giving away my hard earned money without receiving any sort of product or service to base it on? It's like they want to guilt or shame you into tipping.
Well, this review wasn't meant to be a complaint about tipping. The food was inedible. The corn was extremely slimy. Its consistency was similar to that okra. They are serving old, spoiled food. The chicken was hard as well. The only thing that seemed palatable was the rice, but, unfortunately, it was under the slimy corn. It was an absolute waste of money. I wish I would've eaten in so I could have been close enough to request a refund. I feel robbed. This place used to have great food and even better service. Unfortunately, I won't be retuning. This is the second time in a row that the food has been sub par.
2/10 would not recommend.
Atmosphere: 4
Food: 1
Service: 2
I had an excellent experience here—the service is top-notch, and the staff is incredibly friendly. They always make me feel right at home, greeting me by name as soon as I step through the door. The coffee is absolutely fantastic, and their Cuban sandwich has become one of my all-time favorites! Highly recommend.
Atmosphere: 5
Food: 5
Service: 5
Unfortunately, this Don Pan location is the closest to me, but the service has been disappointing every time I’ve visited. The workers that I’ve ordered from are extremely rude and always seem irritated. They rush you while you’re trying to order and never greet customers with a smile. Their attitude feels very condescending, and it’s been the same issue on all three of my visits. It’s a shame, because I really enjoy Don Pan, but this location needs serious improvement in customer service.
Atmosphere: 3
Food: 5
Service: 1
Typical Don Pan. Large eating area. Venezuelan pastries aplenty. The arepas were o.k. Not great. And the croquettes were a bit over fried.
Atmosphere: 3
Food: 3
Service: 4
Not what expected, by the sign name, I expected to see lots of bread. There was only 1 type. Some pastries 🍰 but nice atmosphere for cofe and desert
Atmosphere: 3
Food: 3
Service: 4
Awful meat quality.
Atmosphere: 4
Service: 4
Egg wrap my favorite
Atmosphere: 3
Food: 5
Service: 5
Excellent attention
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Excellent flavor in your meals
I love the food and the service 0
Atmosphere: 5
Food: 5
Service: 5
I love this place, a very cozy atmosphere, excellent service and very delicious food.
Atmosphere: 5
Food: 5
Service: 5
It was really worth it to come to this little corner of Venezuela after many years. Everything excellent! The food, the atmosphere and most importantly the service is the best. Andrea and her companions were the BEST!!
Atmosphere: 5
Food: 5
Service: 5
The service is spectacular! The food is very good. I have visited other Don Pans and the experience in this place is the best!
We recommend
Atmosphere: 5
Food: 5
Service: 5
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