Super!!! I love this restaurant, everything is exquisite and impeccable service recommended ?%♥️?
Atmosphere: 5
Food: 5
Service: 5
fourone threesea
Shockingly rude staff aside from the manager. They barely speak English and talk to you as if you were their childhood bully. Seriously need to switch out staff with even semi-professionals. These ladies need to get a job that doesn’t involve speaking!!!
Atmosphere: 1
Service: 1
Steve Shipman
Food is always good and the service here is wonderful. Great people working in the restaurant.
Atmosphere: 5
Food: 5
Service: 5
denise lemessy
They never answer the phone. When they answered I place an order. When I got home the order was completely different. They don't understand or speak English. She asked me if I wanted a pickle I said yes. They're always out of pickles are they forget the pickles. When I got there I said is a pickle in the bag she said no. We don't have any. I said why did you ask me on the phone if I want to pickle with it. I called corporate four times that's right four times. They said they would get back to me. To make it right they never have. This is almost every time I go there there's some issue. I've been waiting 6 months for corporate to get back to me . Justina you can't enjoy what you want to order. What they don't understand or do not train properly. It was a mess. It's a shame because I do like the franchise. For customer service communication on professionalism. Take a pic hopefully the corporate or the manager or the district manager or this location will reach out to me. And make it right. The fact that for 6 months and after 6 call they don't answer me. Speaks volumes about this franchise. And this business in general. Supposedly founded by fireman. Not good not good at all very disappointed
Atmosphere: 4
Food: 1
Service: 1
Andres Roman
Order steak sub with cheddar cheese, instead I got delicious all original mayonnaise wheat steak sub .completely inedible,I literally down my drink to get that taste out.
Food: 1
Service: 3
PRECE022378 Harvey
Do NOT EAT HERE!!!! Order a large entertainer bread old hard and moldy! Lettuce was brown! Called for a refund! THEY DONT SPEAK
Atmosphere: 5
Food: 1
Service: 3
Luz Ward
Didn't really like the Mac and cheese but the sandwich was
Atmosphere: 5
Food: 4
Service: 5
Brian Kirby
Ordered a large New York steamer fully involved and my brother ordered a medium New York steamer. With no one else in the store it took over 10 mins to get two sandwiches. Mine came with no onions lettuce, tomatoes, mayo, mustard or the pickle. When I opened the sandwich I could see a good portion of the bread on the bottom where the meat was supposed to be. My brothers medium definitely had more meat than mine. What were they doing for ten minutes? I thought the meat was portioned out or had to be weighed. When I brought the sandwich back up to the counter and asked if I was given the right portion they said yes. When I told them I wanted my sandwich fully involved they had no idea what I was talking about. I pointed to the box on the counter that says fully involved and they said oh you want lettuce tomato and onion. They added these items to my sandwich and still never gave me a pickle. $19.57? What an absolute disappointment…I will definitely never go to that location again and I think I’m done with firehouse all together.
First of all I found it to be a very cozy place, the variety was very good and the service too, a lady in a corner singing, all very
Atmosphere: 5
Food: 5
Service: 5
Yessenia Lopez
I was arriving at 8:20pm with my husband when we get there they’re closed, lights off and door locked. Online the store was “closing soon” at 9pm. We get there to get a quick sub after a shift just to find out they decided to leave early. I’m very unhappy about this especially since there were 40 minutes left till close. You lost two customers. Will not be coming back.
Obdulio Gonzalez
Paid $16 for a tuna sub that has barely any tuna. Highly recommend to avoid if you’re a pescatarian looking for a different option.
Atmosphere: 5
Food: 1
Service: 2
Roberto Ramon Irsula Gomez
I love this place, good food, attention and
Atmosphere: 5
Food: 5
Service: 5
Kristen D
Overcharged me. They didn't give a discount for the combo with chili. I told them and they said you can't get a combo with chili. I showed them the sign that said you can and they said the sign is wrong and you can't... even though you can at any other Firehouse subs.They didn't toast my sub.They had no pickle spears.They had no crackers.Worst Firehouse subs I've been to.
Good sandwich ?
Atmosphere: 5
Food: 5
Service: 5
Closed for absolutely no reason. I hate Hialeah.
Super!!! I love this restaurant, everything is exquisite and impeccable service recommended ?%♥️?
Atmosphere: 5
Food: 5
Service: 5
Shockingly rude staff aside from the manager. They barely speak English and talk to you as if you were their childhood bully. Seriously need to switch out staff with even semi-professionals. These ladies need to get a job that doesn’t involve speaking!!!
Atmosphere: 1
Service: 1
Food is always good and the service here is wonderful. Great people working in the restaurant.
Atmosphere: 5
Food: 5
Service: 5
They never answer the phone. When they answered I place an order. When I got home the order was completely different. They don't understand or speak English. She asked me if I wanted a pickle I said yes. They're always out of pickles are they forget the pickles. When I got there I said is a pickle in the bag she said no. We don't have any. I said why did you ask me on the phone if I want to pickle with it. I called corporate four times that's right four times. They said they would get back to me. To make it right they never have. This is almost every time I go there there's some issue. I've been waiting 6 months for corporate to get back to me . Justina you can't enjoy what you want to order. What they don't understand or do not train properly. It was a mess. It's a shame because I do like the franchise. For customer service communication on professionalism. Take a pic hopefully the corporate or the manager or the district manager or this location will reach out to me. And make it right. The fact that for 6 months and after 6 call they don't answer me. Speaks volumes about this franchise. And this business in general. Supposedly founded by fireman. Not good not good at all very disappointed
Atmosphere: 4
Food: 1
Service: 1
Order steak sub with cheddar cheese, instead I got delicious all original mayonnaise wheat steak sub .completely inedible,I literally down my drink to get that taste out.
Food: 1
Service: 3
Do NOT EAT HERE!!!! Order a large entertainer bread old hard and moldy! Lettuce was brown! Called for a refund! THEY DONT SPEAK
Atmosphere: 5
Food: 1
Service: 3
Didn't really like the Mac and cheese but the sandwich was
Atmosphere: 5
Food: 4
Service: 5
Ordered a large New York steamer fully involved and my brother ordered a medium New York steamer. With no one else in the store it took over 10 mins to get two sandwiches. Mine came with no onions lettuce, tomatoes, mayo, mustard or the pickle. When I opened the sandwich I could see a good portion of the bread on the bottom where the meat was supposed to be. My brothers medium definitely had more meat than mine. What were they doing for ten minutes? I thought the meat was portioned out or had to be weighed. When I brought the sandwich back up to the counter and asked if I was given the right portion they said yes. When I told them I wanted my sandwich fully involved they had no idea what I was talking about. I pointed to the box on the counter that says fully involved and they said oh you want lettuce tomato and onion. They added these items to my sandwich and still never gave me a pickle. $19.57? What an absolute disappointment…I will definitely never go to that location again and I think I’m done with firehouse all together.
Atmosphere: 3
Food: 1
Service: 1
Restaurantji Recommends
First of all I found it to be a very cozy place, the variety was very good and the service too, a lady in a corner singing, all very
Atmosphere: 5
Food: 5
Service: 5
I was arriving at 8:20pm with my husband when we get there they’re closed, lights off and door locked. Online the store was “closing soon” at 9pm. We get there to get a quick sub after a shift just to find out they decided to leave early. I’m very unhappy about this especially since there were 40 minutes left till close. You lost two customers. Will not be coming back.
Paid $16 for a tuna sub that has barely any tuna. Highly recommend to avoid if you’re a pescatarian looking for a different option.
Atmosphere: 5
Food: 1
Service: 2
I love this place, good food, attention and
Atmosphere: 5
Food: 5
Service: 5
Overcharged me. They didn't give a discount for the combo with chili. I told them and they said you can't get a combo with chili. I showed them the sign that said you can and they said the sign is wrong and you can't... even though you can at any other Firehouse subs.They didn't toast my sub.They had no pickle spears.They had no crackers.Worst Firehouse subs I've been to.
Service: 1
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