It is common that when a customer wants the celebration of a special occasion to be spectacular, they order something special, like the La Caja China Roaster Box, to help create family memories of roasting a 75lbs+ pig together. I had families and friends flew in from four different states in order to attend my husband's surprise birthday party on the 28th. I order the box 2.5+ weeks in advance (with its website stating can be shipped within 7-11 days) and specifically told them that I try to support small businesses instead of corporate box stores like Amazon, and that I must have the box delivered 3 days before the party or by the 25th, so that I could have the time to first assemble the box, then hide the whole pig in the box and inject with the Cuban marinade while keeping the pig iced for the 48 hour marinade for two days before the party on the 28th. When I realized that there was no date for its arrival the week of the "surprise party," one can imagine the stress that ensued as many mouths (like 70+ ppl) were relying on a punctual delivery. Being in CA, I set my alarm clock for 3 straight days to wake up at 6 AM, so that I could catch any responsible person at this company to tell me the "truth" on the delivery date. Instead, they blame the lack of a delivery date on Fed Ex saying they had nothing to do with their delivery schedule!?!!?? Even though they well-knew in advance by my diligence in informing them about the event date at the time of placing the order. Due to the lack of any real support or delayed response in providing any helpful information, I ended up having to scramble one day before the party by taking hours away from my out-of-town families and friends and having to make many calls until I was able to----- incredibly, even find someone who'd have roasted a large pig before, and paid him $325 to roast the pig on a spit fire, without the roasting box, in addition to the $500.00 roasting box that I had paid for which Arrived AFTER the Celebration-event. I would like the company to own up and acknowledge the additional loss of time, the stress and the costs it had "Casually" caused its customer to bear. Afterall, it allowed the shipping to be delayed and no one bothered to follow through with the transparent directions provided so that it got shipped in time to Fed Ex for Fed Ex to deliver it on-time. Please refund 50% of the box which has not been opened yet because I doubt I will have the time and energy to roast another pig anytime soon~ like in a couple of years because this was to be the One BIG Memorable Celebration of a lifetime.
Morgane Le Guennec
If you order through their website, do not pay attention to the approximate shipping times. It will take 3x that if that... Called customer service twice with very little help. That lady was rude! The first time I called (2 weeks after placing my order with no updates), i was told they were waiting for the legs then it would be shipped off right away. Another week passed and I called again. This time I was told they had all the parts except the racks?! I was told it would take another 2+ weeks before delivery! I told them they needed to put a note on their website for customers ordering, because that's just plain ridiculous. Now, this box is already way overpriced to now have this kind of customer service. I will never order from them again and I am considering simply cancelling my order altogether. Extremely annoyed!
Frank Chiu
***UPDATE***I did another pig roast, this time with an 80 lb. dressed pig and...the Caja China did a great job, again! I was lucky enough to find a great source for good, fresh pork and between the quality of the meat and the Caja China, I think the end product turned out very well. Hard to beat the Caja China for a pig roast to entertain lots of people - very happy with it!***Purchased a Caja China about two months ago and have used it twice - including Thanksgiving. Super-easy to use and the pig came out perfect both times. The customer service has been great - I spoke with Leidy and she was just super-nice and super-helpful. Looking forward to more cooks on my La Caja China!
Numan Hernandez
Excellent place to buy everything related to grill, grills, smokers
Margarita Ramirez
Excellent customer service! Much recommended! See Ariel manager for service and sales!
Emilio Artiles
Awful . The holes do not add up but not at all. Very bad manufacturing. I do not recommend it at all because 1 star is too much. I would give it 0 star
Dago C
Got my new Stainless Steel caja china .This caja china is well made and I expect it to last a long time due to the well craftsmanship.There customer service is very good, i even called on the 24th Dec and they answered the question i had on cooking my pigPig came out delicious...
Roberto Antonio
Super recommended great service ?
Joel Morataya
I ordered the caja china last year on December was missing 1 box out of 2 and called they sent what they thought I was missing and we weren’t able to use it and was stored in our closet till this past Monday 10/26 I went to go put it together and missing the drip pan and the grill that holds the pig and the bar for the wheels and I had to go to a ace hardware store and get some nuts and bolts and told them I was missing a few as well and was promised a call back to try and figure a solution and I’ve been calling since Monday and they always give me the run around on the manger being busy or always out to lunch left voicemails and messages with other workers I order one case all my friends and family have one and wanted 1 for my self and has been a horrible experience
Awesome Place!!!! Awesome Customer Service!!! The Best!!!!
Tanya Bonnell
I love using La Caja China. Simple and roasts everything to perfection. Sooo juicy too!
James A Hewett
BECAUSE I HAD 1 AND IT GOT GONE I LOVED THAT COOKER
Albert Garcia
friendly customer service, clean facility, fair prices, had to wait longer than expected while a box was prepared, overall pleasant experience.
dave bilske
Ordered the la caja China 1 on Thursday night and was at my door on Saturday afternoon , unbelievably quick shipping , easily put together , with 2 people , impressive quality materials, should last a long time , will be roasting my first pig next weekend great company
It is common that when a customer wants the celebration of a special occasion to be spectacular, they order something special, like the La Caja China Roaster Box, to help create family memories of roasting a 75lbs+ pig together. I had families and friends flew in from four different states in order to attend my husband's surprise birthday party on the 28th. I order the box 2.5+ weeks in advance (with its website stating can be shipped within 7-11 days) and specifically told them that I try to support small businesses instead of corporate box stores like Amazon, and that I must have the box delivered 3 days before the party or by the 25th, so that I could have the time to first assemble the box, then hide the whole pig in the box and inject with the Cuban marinade while keeping the pig iced for the 48 hour marinade for two days before the party on the 28th. When I realized that there was no date for its arrival the week of the "surprise party," one can imagine the stress that ensued as many mouths (like 70+ ppl) were relying on a punctual delivery. Being in CA, I set my alarm clock for 3 straight days to wake up at 6 AM, so that I could catch any responsible person at this company to tell me the "truth" on the delivery date. Instead, they blame the lack of a delivery date on Fed Ex saying they had nothing to do with their delivery schedule!?!!?? Even though they well-knew in advance by my diligence in informing them about the event date at the time of placing the order. Due to the lack of any real support or delayed response in providing any helpful information, I ended up having to scramble one day before the party by taking hours away from my out-of-town families and friends and having to make many calls until I was able to----- incredibly, even find someone who'd have roasted a large pig before, and paid him $325 to roast the pig on a spit fire, without the roasting box, in addition to the $500.00 roasting box that I had paid for which Arrived AFTER the Celebration-event. I would like the company to own up and acknowledge the additional loss of time, the stress and the costs it had "Casually" caused its customer to bear. Afterall, it allowed the shipping to be delayed and no one bothered to follow through with the transparent directions provided so that it got shipped in time to Fed Ex for Fed Ex to deliver it on-time. Please refund 50% of the box which has not been opened yet because I doubt I will have the time and energy to roast another pig anytime soon~ like in a couple of years because this was to be the One BIG Memorable Celebration of a lifetime.
If you order through their website, do not pay attention to the approximate shipping times. It will take 3x that if that... Called customer service twice with very little help. That lady was rude! The first time I called (2 weeks after placing my order with no updates), i was told they were waiting for the legs then it would be shipped off right away. Another week passed and I called again. This time I was told they had all the parts except the racks?! I was told it would take another 2+ weeks before delivery! I told them they needed to put a note on their website for customers ordering, because that's just plain ridiculous. Now, this box is already way overpriced to now have this kind of customer service. I will never order from them again and I am considering simply cancelling my order altogether. Extremely annoyed!
***UPDATE***I did another pig roast, this time with an 80 lb. dressed pig and...the Caja China did a great job, again! I was lucky enough to find a great source for good, fresh pork and between the quality of the meat and the Caja China, I think the end product turned out very well. Hard to beat the Caja China for a pig roast to entertain lots of people - very happy with it!***Purchased a Caja China about two months ago and have used it twice - including Thanksgiving. Super-easy to use and the pig came out perfect both times. The customer service has been great - I spoke with Leidy and she was just super-nice and super-helpful. Looking forward to more cooks on my La Caja China!
Excellent place to buy everything related to grill, grills, smokers
Excellent customer service! Much recommended! See Ariel manager for service and sales!
Awful . The holes do not add up but not at all. Very bad manufacturing. I do not recommend it at all because 1 star is too much. I would give it 0 star
Got my new Stainless Steel caja china .This caja china is well made and I expect it to last a long time due to the well craftsmanship.There customer service is very good, i even called on the 24th Dec and they answered the question i had on cooking my pigPig came out delicious...
Super recommended great service ?
I ordered the caja china last year on December was missing 1 box out of 2 and called they sent what they thought I was missing and we weren’t able to use it and was stored in our closet till this past Monday 10/26 I went to go put it together and missing the drip pan and the grill that holds the pig and the bar for the wheels and I had to go to a ace hardware store and get some nuts and bolts and told them I was missing a few as well and was promised a call back to try and figure a solution and I’ve been calling since Monday and they always give me the run around on the manger being busy or always out to lunch left voicemails and messages with other workers I order one case all my friends and family have one and wanted 1 for my self and has been a horrible experience
Best pig roaster out there!
Restaurantji Recommends
Awesome Place!!!! Awesome Customer Service!!! The Best!!!!
I love using La Caja China. Simple and roasts everything to perfection. Sooo juicy too!
BECAUSE I HAD 1 AND IT GOT GONE I LOVED THAT COOKER
friendly customer service, clean facility, fair prices, had to wait longer than expected while a box was prepared, overall pleasant experience.
Ordered the la caja China 1 on Thursday night and was at my door on Saturday afternoon , unbelievably quick shipping , easily put together , with 2 people , impressive quality materials, should last a long time , will be roasting my first pig next weekend great company