Long lines been stuck here for 20 mins and no one responded today no fries horrible services
Atmosphere: 1
Food: 1
Service: 1
Gabriela M
This is by far the worst McDonald’s location I’ve ever been to.
Every visit is the same — long drive-thru lines, slow service, and orders that are always wrong, no matter how clearly you say them.
Today I placed an order for my family of five: 4 regular Cokes and 1 Dr Pepper. When I checked my receipt, it said DIET COKE. I asked the woman at the window if the drinks were diet because I specifically asked for regular Cokes. That’s when she told me they ran out of Coke and only had Sprite, Dr Pepper, and Fanta.
Why wasn’t this mentioned at the speaker? If you’re out of something, tell the customer. Don’t assume they’ll be okay with Diet Coke.
I then asked her to switch the drinks to Sprite, and she told me to pull forward so someone could bring them out. I refused — I had already waited through a long line, then had to correct their mistake, and now I’m supposed to wait even longer?
And to make it worse, ordering a plain McChicken here is pointless. No matter what you say, they still send it out with everything on it.
This location desperately needs better communication and customer service. Every visit feels like an inconvenience for the customer, not the staff. I won’t be returning
Atmosphere: 1
Food: 1
Service: 1
Aj FLORES
Dear McDonald’s Customer Service,
I am writing to share a very disappointing experience I had at one of your McDonald’s locations.
I placed a mobile order through the McDonald’s app, as I normally do, and drove to the restaurant—less than five minutes away. After waiting about five minutes for the manager to change the register drawers, I was informed by an employee named Abraham (if that is his correct name) that they could not process mobile orders at that time.
I explained that I had already been charged and had my mobile order number ready. He directed me to speak with the manager at the next window. When I approached, I greeted the manager (who unfortunately did not have a visible name tag) and explained that I had placed a mobile order using a coupon for a 13-cookie tote bag and an M&M McFlurry with whipped cream and caramel.
She told me that the money would be refunded in a few days and that the ice cream machine was not working—though I don’t understand why the app would still allow the order to go through. I then asked if cookies were available, and she said yes, but that I would need to drive around again and place a new order at the drive-through speaker.
After doing so, I returned to the first window and politely asked the employee for his name and the name of the manager, as she was still not wearing identification. The manager refused to provide her name, pulled my receipt, and shut the window on me while telling me to move to the next window.
At the final window, a third employee handed me my cookies without a word—no thank you, no acknowledgment—before closing the window immediately.
As a regular customer who frequently visits this McDonald’s, I was extremely disappointed by the lack of professionalism and courtesy shown by the staff, particularly the manager. If one of my own subordinates behaved that way toward a customer, I would take immediate corrective action.
This experience does not reflect the values McDonald’s was built on, and it’s disheartening to see the level of customer service decline in such a well-known brand. I hope this matter is addressed and that appropriate training or action is taken with the staff involved.
Atmosphere: 1
Food: 1
Service: 1
Sebastian Leon
The slowest drive thru McDonald’s in Dade County. You’re better off driving to another McDonald’s getting your order there. I guarantee you’ll have your order faster
Atmosphere: 1
Food: 1
Service: 1
AG CJ
It's what you would expect from a fast food place. Consistent.
Food: 5
Service: 5
Lily Marcayda
Fast service, professional staff. Very attentive
Atmosphere: 5
Food: 5
Service: 5
Alejandro Ima
If I could give half star instead I would
Atmosphere: 1
Food: 1
Service: 1
isabel guerra
Corporation needs to take a look at all the bad reviews in this store specially with the managers they supposedly need to help the costumers not fight with them or been rude to them. I had a very bad experience Thursday with the manager about 11.45 am. They are not happy with their jobs so they are rude. Wrong order missing some of my orders. The manager very rude and unprofessional i cant give her name because she refused to give it in front of all the employees that were there she doesn’t speak English. To many bad reviews in this store.
Jazmin Estrella
We had got an order of $43. They messed the order up and did not want to change my order or charge me the extra but instead they said to remake the line. It’s not that hard? We drove away and came back for a refund and they took 20 minutes just to refund it. When they did, they had refunded less than what we paid for.
Service: 1
tuMonica Barrios
Poor service. No good customer service. We got an order and they messed it up. Did not want to change my order. Didn’t want to charge me either and told me to remake the line. It was only 2 dollars. They suck. Shouldn’t be open.
A place that is for people who use ordering machines,&apps.very busy,not much on handing customers orders in person
Atmosphere: 4
Food: 4
Service: 2
Malcolm Moss
Sold me some raw chicken nuggets, I will be suing yall for this
Atmosphere: 1
Food: 1
Service: 1
Xavier Park
I told them I wanted #11 but they gave me a #7. He insisted that I said the 7 and I said no, I wanted the bagel. The first window refused to change it.
For a Spanish speaker, it sounds the same. But in English I was very clear. The man in the second window said he couldn’t change it, so he asked what I wanted, I said a sausage egg and cheese bagel. He gave me a ham McMuffin.
And then I went again and asked for a sausage, egg and cheese, bagel, in Spanish, and they gave me a bacon egg and cheese bagel. 🤬
Atmosphere: 3
Food: 5
Service: 1
Magela Tejera
1 customer standing in line 4 workers and out of 4, 2 talking non stop .. no self of urgency
Long lines been stuck here for 20 mins and no one responded today no fries horrible services
Atmosphere: 1
Food: 1
Service: 1
This is by far the worst McDonald’s location I’ve ever been to.
Every visit is the same — long drive-thru lines, slow service, and orders that are always wrong, no matter how clearly you say them.
Today I placed an order for my family of five: 4 regular Cokes and 1 Dr Pepper.
When I checked my receipt, it said DIET COKE. I asked the woman at the window if the drinks were diet because I specifically asked for regular Cokes. That’s when she told me they ran out of Coke and only had Sprite, Dr Pepper, and Fanta.
Why wasn’t this mentioned at the speaker?
If you’re out of something, tell the customer. Don’t assume they’ll be okay with Diet Coke.
I then asked her to switch the drinks to Sprite, and she told me to pull forward so someone could bring them out. I refused — I had already waited through a long line, then had to correct their mistake, and now I’m supposed to wait even longer?
And to make it worse, ordering a plain McChicken here is pointless. No matter what you say, they still send it out with everything on it.
This location desperately needs better communication and customer service. Every visit feels like an inconvenience for the customer, not the staff. I won’t be returning
Atmosphere: 1
Food: 1
Service: 1
Dear McDonald’s Customer Service,
I am writing to share a very disappointing experience I had at one of your McDonald’s locations.
I placed a mobile order through the McDonald’s app, as I normally do, and drove to the restaurant—less than five minutes away. After waiting about five minutes for the manager to change the register drawers, I was informed by an employee named Abraham (if that is his correct name) that they could not process mobile orders at that time.
I explained that I had already been charged and had my mobile order number ready. He directed me to speak with the manager at the next window. When I approached, I greeted the manager (who unfortunately did not have a visible name tag) and explained that I had placed a mobile order using a coupon for a 13-cookie tote bag and an M&M McFlurry with whipped cream and caramel.
She told me that the money would be refunded in a few days and that the ice cream machine was not working—though I don’t understand why the app would still allow the order to go through. I then asked if cookies were available, and she said yes, but that I would need to drive around again and place a new order at the drive-through speaker.
After doing so, I returned to the first window and politely asked the employee for his name and the name of the manager, as she was still not wearing identification. The manager refused to provide her name, pulled my receipt, and shut the window on me while telling me to move to the next window.
At the final window, a third employee handed me my cookies without a word—no thank you, no acknowledgment—before closing the window immediately.
As a regular customer who frequently visits this McDonald’s, I was extremely disappointed by the lack of professionalism and courtesy shown by the staff, particularly the manager. If one of my own subordinates behaved that way toward a customer, I would take immediate corrective action.
This experience does not reflect the values McDonald’s was built on, and it’s disheartening to see the level of customer service decline in such a well-known brand. I hope this matter is addressed and that appropriate training or action is taken with the staff involved.
Atmosphere: 1
Food: 1
Service: 1
The slowest drive thru McDonald’s in Dade County. You’re better off driving to another McDonald’s
getting your order there. I guarantee you’ll have your order faster
Atmosphere: 1
Food: 1
Service: 1
It's what you would expect from a fast food place. Consistent.
Food: 5
Service: 5
Fast service, professional staff. Very attentive
Atmosphere: 5
Food: 5
Service: 5
If I could give half star instead I would
Atmosphere: 1
Food: 1
Service: 1
Corporation needs to take a look at all the bad reviews in this store specially with the managers they supposedly need to help the costumers not fight with them or been rude to them. I had a very bad experience Thursday with the manager about 11.45 am. They are not happy with their jobs so they are rude. Wrong order missing some of my orders. The manager very rude and unprofessional i cant give her name because she refused to give it in front of all the employees that were there she doesn’t speak English. To many bad reviews in this store.
We had got an order of $43. They messed the order up and did not want to change my order or charge me the extra but instead they said to remake the line. It’s not that hard? We drove away and came back for a refund and they took 20 minutes just to refund it. When they did, they had refunded less than what we paid for.
Service: 1
Poor service. No good customer service. We got an order and they messed it up. Did not want to change my order. Didn’t want to charge me either and told me to remake the line. It was only 2 dollars. They suck. Shouldn’t be open.
Restaurantji Recommends
A place that is for people who use ordering machines,&apps.very busy,not much on handing customers orders in person
Atmosphere: 4
Food: 4
Service: 2
Sold me some raw chicken nuggets, I will be suing yall for this
Atmosphere: 1
Food: 1
Service: 1
I told them I wanted #11 but they gave me a #7. He insisted that I said the 7 and I said no, I wanted the bagel. The first window refused to change it.
For a Spanish speaker, it sounds the same. But in English I was very clear. The man in the second window said he couldn’t change it, so he asked what I wanted, I said a sausage egg and cheese bagel. He gave me a ham McMuffin.
And then I went again and asked for a sausage, egg and cheese, bagel, in Spanish, and they gave me a bacon egg and cheese bagel. 🤬
Atmosphere: 3
Food: 5
Service: 1
1 customer standing in line 4 workers and out of 4, 2 talking non stop .. no self of urgency
Atmosphere: 4
Food: 4
Service: 2
$2.29+ for a large cup of water😕
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