I went in for a mobile order and waited inside for 15 minutes until I spoke to an employee. Then I was told it was a drive thru so I had to go to the drive thru. I go to drive thru and of course, no McFlurrys and then waited another 15-20 minutes for the order.
Atmosphere: 3
Food: 4
Service: 2
indiana Parra
I came to eat and brought my kids because its has a playground which its awesome how ever the smell in the playground area is horrible extremely bad for everyone health its mold the smell is so strong I started to cough i reach out to the management team I spoke to the manager which response was is the ac is not working how ever its extremely cold which is good but there is a lot of wet spot on the ceiling in the area where ac vents are the mangers didn't know the difference between hot air and molded this must be addressed ASAP
Atmosphere: 1
Service: 1
Kevin G
Clean, fast, friendly staff.
Atmosphere: 4
Food: 4
Service: 4
Magui Pereira
I am writing to express my concern and disappointment with the ongoing poor food quality and lack of professionalism at the McDonald’s located at 330 W 29th St, Hialeah, FL.
For context, I am 65 years old and work a late-night shift. After work, this particular McDonald’s is the closest to my home—only 0.3 miles away—making it the most convenient option. However, due to repeated negative experiences, I now find myself driving to other McDonald’s locations farther away simply to receive decent food and respectful service.
Here’s a quick comparison of the three nearby stores I frequent:
1. 330 W 29th St – 0.3 miles from my home
2. 1101 W 49th St – 1.6 miles from my home
3. 3350 W 18th Ave – 1.8 miles from my home
The three stores are within just 2.2 miles of each other, essentially serving the same neighborhood and customer demographic. Yet, the level of quality and service between them could not be more different.
At 330 W 29th St, the issues are consistent and ongoing:
Food Quality: Fries are either soggy or overcooked and burnt—never crisp or fresh. Even when I ask for extra salt, they are bland and flavorless.
Latte Machine: The latte machine is “not working” roughly 9 out of 10 times, suggesting a lack of maintenance or employee training.
Customer Service: The overall attitude, professionalism, and courtesy from employees—especially on the late shift—are poor. Staff appear disengaged, inattentive, and often indifferent toward customers.
Language Barrier: I do not speak Spanish, yet I frequently encounter communication issues at this location, which should not be the case at a McDonald’s restaurant serving a bilingual community.
Management Example: The late-shift manager, a younger brown-skinned male, seems to lack leadership and sets an unprofessional tone for the team. The employees’ attitudes reflect his example.
These issues make it clear that store leadership and employee training at this location are failing to meet McDonald’s brand standards.
In sharp contrast, both 1101 W 49th St (1.6 miles away) and 3350 W 18th Ave (1.8 miles away) provide outstanding service and consistent food quality. The difference is immediate and noticeable: employees are friendly, professional, and respectful, greeting customers in both English and Spanish while maintaining a positive, team-oriented environment.
It’s unfortunate that I must drive past the location behind my home just to be treated properly and receive fresh food—but the superior experience at these two nearby restaurants makes the extra distance worthwhile.
I want to commend the management and staff at both 1101 W 49th St and 3350 W 18th Ave for representing the McDonald’s brand with pride and professionalism. They have earned my loyalty and now have me as a five-nights-a-week customer.
I urge corporate and/or franchise leadership to investigate the 330 W 29th St location. Customers in this immediate area deserve the same level of respect, quality, and consistency provided by the other nearby McDonald’s restaurants serving the very same community.
Thank you for your time and attention.
Atmosphere: 5
Food: 5
Service: 5
Егор Левченко
20 min waiting for 1 burger
Atmosphere: 2
Food: 1
Service: 1
Yosisbel Rojas
Today I placed two orders using the app, at different times. The service was horrible. They confused me. The first time I placed the order at 3:30 p.m., they sent me to the parking lot because the order wasn't there, or rather, they gave it to someone else. I had to wait and ended up going in to get my order. The second time I placed it at 12:35 a.m. There were only three cars, and they gave us a completely wrong order. The fries looked like they had been fried a week before, and the chicken was raw and tough. Honestly, I didn't go back because I was already in the palmetto. But it's disrespectful for someone to spend $30 or $40 and then just vote for the entire meal because it's no good. I don't recommend this McDonald's to anyone, unless you want to vote for your money.
Atmosphere: 1
Food: 1
Service: 1
Enrique.P
Outstanding food
Atmosphere: 5
Food: 5
Service: 5
sbazain
The Girl Helped me with love and even offered me the Special they had. Which is very good indeed. The freshly fried chips, everything delicious.
Out of all the McDonald’s I’ve been to this one is one of the best. Second time coming here and will return. Friendly staff which you don’t see often in McDonald’s and they were young and willing to work. Food was fresh fries were perfect temperature. Staff came around and cleaned constantly bathroom was clean staff always asking if everything was good. It’s rare to see such a great McDonald’s I’m truly surprised
Atmosphere: 5
Food: 5
Service: 5
izzet abrahantes
exellente customer service
Atmosphere: 5
Food: 5
Service: 5
Thalia Ibarra
Excellent place, attention and treatment of people
Really fast food
Atmosphere: 4
Food: 3
Service: 5
It was a complete disaster
Atmosphere: 1
Food: 4
Service: 1
I went in for a mobile order and waited inside for 15 minutes until I spoke to an employee. Then I was told it was a drive thru so I had to go to the drive thru. I go to drive thru and of course, no McFlurrys and then waited another 15-20 minutes for the order.
Atmosphere: 3
Food: 4
Service: 2
I came to eat and brought my kids because its has a playground which its awesome how ever the smell in the playground area is horrible extremely bad for everyone health its mold the smell is so strong I started to cough i reach out to the management team I spoke to the manager which response was is the ac is not working how ever its extremely cold which is good but there is a lot of wet spot on the ceiling in the area where ac vents are the mangers didn't know the difference between hot air and molded this must be addressed ASAP
Atmosphere: 1
Service: 1
Clean, fast, friendly staff.
Atmosphere: 4
Food: 4
Service: 4
I am writing to express my concern and disappointment with the ongoing poor food quality and lack of professionalism at the McDonald’s located at 330 W 29th St, Hialeah, FL.
For context, I am 65 years old and work a late-night shift. After work, this particular McDonald’s is the closest to my home—only 0.3 miles away—making it the most convenient option. However, due to repeated negative experiences, I now find myself driving to other McDonald’s locations farther away simply to receive decent food and respectful service.
Here’s a quick comparison of the three nearby stores I frequent:
1. 330 W 29th St – 0.3 miles from my home
2. 1101 W 49th St – 1.6 miles from my home
3. 3350 W 18th Ave – 1.8 miles from my home
The three stores are within just 2.2 miles of each other, essentially serving the same neighborhood and customer demographic. Yet, the level of quality and service between them could not be more different.
At 330 W 29th St, the issues are consistent and ongoing:
Food Quality: Fries are either soggy or overcooked and burnt—never crisp or fresh. Even when I ask for extra salt, they are bland and flavorless.
Latte Machine: The latte machine is “not working” roughly 9 out of 10 times, suggesting a lack of maintenance or employee training.
Customer Service: The overall attitude, professionalism, and courtesy from employees—especially on the late shift—are poor. Staff appear disengaged, inattentive, and often indifferent toward customers.
Language Barrier: I do not speak Spanish, yet I frequently encounter communication issues at this location, which should not be the case at a McDonald’s restaurant serving a bilingual community.
Management Example: The late-shift manager, a younger brown-skinned male, seems to lack leadership and sets an unprofessional tone for the team. The employees’ attitudes reflect his example.
These issues make it clear that store leadership and employee training at this location are failing to meet McDonald’s brand standards.
In sharp contrast, both
1101 W 49th St (1.6 miles away) and
3350 W 18th Ave (1.8 miles away) provide outstanding service and consistent food quality. The difference is immediate and noticeable: employees are friendly, professional, and respectful, greeting customers in both English and Spanish while maintaining a positive, team-oriented environment.
It’s unfortunate that I must drive past the location behind my home just to be treated properly and receive fresh food—but the superior experience at these two nearby restaurants makes the extra distance worthwhile.
I want to commend the management and staff at both 1101 W 49th St and 3350 W 18th Ave for representing the McDonald’s brand with pride and professionalism. They have earned my loyalty and now have me as a five-nights-a-week customer.
I urge corporate and/or franchise leadership to investigate the 330 W 29th St location. Customers in this immediate area deserve the same level of respect, quality, and consistency provided by the other nearby McDonald’s restaurants serving the very same community.
Thank you for your time and attention.
Atmosphere: 5
Food: 5
Service: 5
20 min waiting for 1 burger
Atmosphere: 2
Food: 1
Service: 1
Today I placed two orders using the app, at different times. The service was horrible. They confused me. The first time I placed the order at 3:30 p.m., they sent me to the parking lot because the order wasn't there, or rather, they gave it to someone else. I had to wait and ended up going in to get my order. The second time I placed it at 12:35 a.m. There were only three cars, and they gave us a completely wrong order. The fries looked like they had been fried a week before, and the chicken was raw and tough. Honestly, I didn't go back because I was already in the palmetto. But it's disrespectful for someone to spend $30 or $40 and then just vote for the entire meal because it's no good. I don't recommend this McDonald's to anyone, unless you want to vote for your money.
Atmosphere: 1
Food: 1
Service: 1
Outstanding food
Atmosphere: 5
Food: 5
Service: 5
The Girl Helped me with love and even offered me the Special they had. Which is very good indeed.
The freshly fried chips, everything delicious.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
It's fast food. Expensive for what it is.
Atmosphere: 3
Food: 3
Service: 4
Out of all the McDonald’s I’ve been to this one is one of the best. Second time coming here and will return. Friendly staff which you don’t see often in McDonald’s and they were young and willing to work. Food was fresh fries were perfect temperature. Staff came around and cleaned constantly bathroom was clean staff always asking if everything was good. It’s rare to see such a great McDonald’s I’m truly surprised
Atmosphere: 5
Food: 5
Service: 5
exellente customer service
Atmosphere: 5
Food: 5
Service: 5
Excellent place, attention and treatment of people
Atmosphere: 5
Food: 5
Service: 5
Excellent employees and service
Atmosphere: 5
Food: 5
Service: 5
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