New Hong Kong

3116 W 76th St, Hialeah
(305) 698-5400

Recent Reviews

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Kevin Cardona

No idea what's going on with this place.order so much food from them.price keeps getting higher and higher.hope they change this .

Yesenia Diaz

Hi! I wanted to give this place a second chance on food but I just ordered and it was actually worse than the first time. Noodles are over cooked and way too oily, orange chicken is dry and can use more sauce needs to be sweeter and egg roll taste very stale and uncooked instead is nasty. I recommend trying out Asian Garden! They have the best orange chicken so far and sushi that’s around the area! I do not recommend this place. I literally last my appetite after 2 bites.

Atmosphere: 1

Food: 1

Service: 5

Jennifer P

Whatever you do, save your money and time and DO NOT order from this place.

I placed a delivery order over the phone, and when the delivery driver arrived, she called to say she was outside. I asked if she rang the doorbell, and she told me she didn’t know what a doorbell was. After reading other reviews, it seems this is a pattern — the owner (who appears to also be the delivery driver) refuses to bring food to the door, despite me living in a house where it would’ve been simple to get out of the car.

But that’s not the worst part. I soon realized they forgot to include one of my items. I called back, explained the situation, and asked for a refund since we had already eaten. They put me on hold multiple times and kept transferring me between managers. Eventually, they asked if I was sure about the missing item and said they would call me back — which they never did.

When I called them again, they told me the driver was on the way with the missing food. I reiterated that I didn’t want it, just a refund. The driver shows up at my door, knocking loudly (and actually using the doorbell this time), acting like a police officer and demanding I return all the food. She was yelling at me, accusing me of already eating the item, and acting completely unhinged. It was terrifying.

I later found out that the woman who came to my door was the owner. I called the restaurant to complain about her behavior, and instead of apologizing, they refused to refund me, saying the owner claimed she delivered the missing item and I had eaten it. I was honestly shocked by this response — especially from a business that’s supposed to serve customers.

They even had a third-party company call me, recording the conversation, and they continued to deny me a refund. They never apologized, never cared about my experience, and did everything they could to avoid giving me my money back.

I strongly recommend avoiding this place. The food is terrible, their customer service is abysmal, and they clearly don’t value their customers.

Here’s a picture of the delivery driver - beware.

Atmosphere: 1

Food: 1

Service: 1

Antonella Depiante

I like their food and ordered from here a lot of times, but the delivery lady that came one night decided that she deserved a tip after taking over an hour to get there, and once she got there she wanted me to come downstairs with 2 small children and had the audacity to DEMAND a tip and got upset when I told her no. Today, I tried ordering from there again since it’s been a while and they said they aren’t doing delivery… what a coincidence! Mind you, I tipped all the other times when the delivery was smooth and efficient!

Joaquin Cepeda

Very good food. Good price.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Lo Mein Noodles, Krab Rangoon, Wonton Soup, Fried Chicken Wings, General TSO's Chicken, Orange Chicken, Sesame Chicken, Chicken Rice Soup, Young Chow Fried Rice, Chicken Rice

anthonyo

Amazing food, great customer service, food is always on time. Thank you

Patricia Leon

I always order delivery and it is excellent, very good food.

Atmosphere: 5

Food: 5

Service: 5

David Montero

Great food and great service, they are always so friendly

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Ashai Combo, General TSO's Chicken

Daylin Cruz Bravo

Terrible service, I ordered an Uber Eat, and they gave the wrong order, the driver realizes this and calls me to confirm my order, he returns to the restaurant to correct the error and they cancel the order from his phone, but in reality what they put in The driver's phone was as if I had delivered it and they charged me for it.

Service: 1

Osian Cruz

Nice Chinese food ?? ?? arroz Frito ? wings alitas de Pollo chicken ?? ? ? low mean Noddles ???✌️??☝️?✔️????️ money ?? is ? Great food ?? Love ???????✌️???️???✔️??☝️✌️✌️??????✔️.

Atmosphere: 5

Food: 5

Service: 5

charly urena

Horrible experience. The lady at the front desk has no common sense when it comes to customer service. She even denied me extra soy sauce and told me it was too expensive. Don't recommend this spot. And the was is not what it used to be.

Atmosphere: 1

Food: 1

Service: 1

angela Blanc

Friend of mine was telling me about this place gave it a shot and wow super good food for a low cost will keep coming back and the service when picking it up is a 10 super nice

Atmosphere: 5

Food: 5

Service: 5

Lorena Castellanos

Very rude and disrespectful. They get mad and refuse to take your order when you do not speak their language. They disrespected my dad and refused to acknowledge him because he could not speak their language. Never coming here again.

Atmosphere: 1

Food: 1

Service: 1

Bradley Hinde

Food is great!! Best Chinese food in South Florida. I'm so glad I found this place because most other Chinese food restaurants have horrible Americanized Chinese food

Vegetarian options: My wife is a Veggie and they have great options for her

Parking: No problem parking

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Honey Garlic Chicken, General TSO

R H

This Chinese restaurant is delicious and the staff is incredibly friendly. I highly recommend their crab rangoons, their egg rolls, and their lo mein, as well as the honey garlic chicken. It's all very delicious, and not overpriced. And seriously, I cannot stress enough how nice everyone is.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: General TSO's Chicken, Orange Chicken, Wonton Soup

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